Senior Product Manager
Vor 7 Tagen
Senior Product Manager - Customer 360Apply locations Richmond, Melbourne VIC time type Full time posted on Posted 3 Days Ago job requisition id R0012994
Be part of a key strategic team that supports our customers across all core markets within REA Group We are looking for a highly motivated and experienced Senior Product Manager to lead our data transformation program Permanent role based in Melbourne We're REA REA Group is not your average digital business.
From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.
With bold and ambitious goals, we are changing the way the world experiences property.
No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success.
At the heart of everything we do, is a thriving culture centred around high performance and care.
We are purpose driven and collaborative, which drives innovation and our ability to make a real impact.
As such, we're proud to be named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Where the team fits in The Customer 360 tribe is a platform team that supports our customers across all core markets as they do business with REA.
The team is responsible for providing critical capabilities which support multiple product and customer-facing teams across our core markets (Residential, Commercial, Developer and Media).
This includes contract and product management, customer lifecycle management and our CRM platform (Salesforce) which is used by our Sales, Marketing, Customer Operations and Success teams as they support customers.
We are seeking a highly motivated and experienced Senior Product Manager to lead our data transformation program.
The successful candidate will play a critical role in uplifting our customer data to enable seamless customer experiences across digital, sales, success and support channels.
This includes overseeing the integration and centralisation of disparate customer data across multiple systems and creation of self-service experiences in our customer experience platform.
What the role is all about Lead the customer data transformation program, Customer First, developing and managing scope, discovery, the product roadmap, including horizons, milestones, and outcomes
Build close partnerships with our key internal stakeholder groups, understand their strategic goals, customer needs and constraints
Work closely with architecture and engineering to deliver an uplifted customer experience and ensure seamless integration across all systems and touchpoints
Establish and enforce best practices for data accuracy, consistency, and security
Facilitate communication and coordination between teams to address challenges and leverage opportunities
Provide regular updates to leadership on program status, OKR tracking, and strategic insights
Shape stakeholder goals and products toward the capabilities and architecture of the platform so that they can make the most of it
Contribute to the Customer 360 tribe strategy by participating in the tribe leadership team
Who we're looking for Someone with a few runs on the board - Product Management / Product Development or equivalent experience
Excellent presentation, communication and problem-solving skills
Demonstrated experience managing large, complex programs of work and delivering value incrementally to customers and the business
Analytical mindset with a keen eye for detail and a passion for using data to drive business decisions
Good understanding of data architecture principles, data integration techniques, and data governance frameworks
Should bring a growth mindset, exhibit resilience and appreciate how change can be enacted in a large organisation
Work productively in a fast paced and agile environment
The REA experience The physical, mental, emotional and financial health of our people is something we'll never stop caring about.
This is a place to learn and grow.
We're committed to your development – both professionally and personally.
Your experience with us is something we take seriously.
We offer: A hybrid and flexible approach to working
Flexible parental leave offering for primary and secondary carers
Programs to support mental, emotional, financial and physical health & wellbeing
Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
Hack Days so you can bring your big ideas to life
Performance recognition programs because hard work should never go unnoticed
Our commitment to Diversity, Equity, and Inclusion We are committed to providing a working environment that embraces and values diversity, equity and inclusion.
We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience.
We know diverse teams are critical to maintaining our success and driving new business opportunities.
If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
Join our Talent Neighbourhood Keen to be part of REA but didn't find a perfect match with this opportunity?
Perhaps the timing isn't right?
You should join our Talent Neighbourhood
By joining, you will receive information about our working culture and life at REA, industry updates from various areas of our business, invites to our events or materials to help you succeed in interviews at REA.
In addition, our recruiters will reach out to you if there's a role that matches your interests, skills and aspirations.
Upload your details today
https://rea.to/careers-talentneighbourhood #LI-HYBRID
We are an Australian-based digital media company with a passion for real estate.
Our leading brand is Australia's biggest property resource, realestate.com.au.
We also operate the number one commercial property site, realcommercial.com.au, and have businesses that help property developers and other brands advertise with us.
Whilst we live in Australia, we've also got ventures in Asia and North America, and have the vision of expanding our footprint further.
Everything we do is driven by our purpose to 'change the way the world experiences property' – from product innovation to our international investments.
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