Client Onboarding Specialist
vor 16 Stunden
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Client Onboarding SpecialistDivision: Institutional
Location: Melbourne
About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers.
Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the roleAs a Client Onboarding Specialist in our team, you'll play a key role in managing multiple end-to-end onboardings and implementing our products to our new and existing Commercial, Corporate, and Institutional customers.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow.
Whatever your role at ANZ, you'll be building your future while helping to build ours.
Role Type: 18 mos Fixed-Term ContractRole Location: This role is open to different locations (VIC, QLD, NSW) and will follow the usual hybrid working arrangement with 50% office attendance requirement.Work Hours: Full-time, 40hrs/week
What will your day look like?As a Client Onboarding Specialist, you will:
Work with our customers and internal stakeholders to identify product requirements, propose and implement solutions.Use your excellent stakeholder management and communication skills to develop strong relationships with our customers and gather technical requirements with high attention to detail.Transition customers from start to end, from initial customer meeting to training and supporting the customer to go live; while maintaining a focus on educating our customer using the framework set out by ANZ to achieve optimal results for all stakeholders.Learn from and share with your fellow team members to have a consistent approach to our methodologies.What will you bring?To grow and be successful in this role, you will ideally bring the following:
Exceptional customer service and interpersonal skills.Excellent planning, workflow, and problem-solving skills.High attention to detail.Enjoy managing your own workflow and working autonomously.Ability to work under pressure with the ability to reprioritize work to meet changing demands.Negotiation skills and an ability to influence.Ability to build and maintain relationships with multi-level stakeholders.Highly developed communication skills both verbal and written.Proficiency in MS Office Programs.You're not expected to have 100% of these skills.
At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact.
You'll feel it too.
Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things.
That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.
We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organization where the different backgrounds, perspectives, and life experiences of our people are celebrated.
That's because we're committed to building a workplace that reflects the diversity of the communities we serve.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you're a candidate with a disability or access requirement, and have an inquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit careers.
You can apply for this role by visiting ANZ Careers and searching for reference number 83079.
Job Posting End Date #J-18808-Ljbffr
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