Customer Experience Lead
vor 3 Monaten
Job Description Join the team redefining how the world experiences design. Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. This role is open to applicants looking for a hybrid style of working, who are able to attend one of our AU campuses frequently to collaborate with teams. What you'd be doing in this role The User Voice Business Partner, also known as Customer Experience Lead, will be accountable for defining the processes, logic, policies and overall support experience for users requiring support for issues while editing and designing on Canva. They will be responsible for designing the right mix of channels between help centre, in-product assistant, chatbot, chat, email and other possible future channels, e.g. phone support. The experience needs to meet user needs whilst also being deliverable at scale and at sustainable cost. Responsibilities include: Service design: Design the User Voice end-to-end experience for customers, ensuring our processes, policies, and systems reflect the current needs of our users and our business. Service delivery: Be accountable for overall results and cost to internal stakeholders. You will leverage data-driven insights to continuously refine our service delivery model, ensuring it scales efficiently with Canva's growth. Identify and resolve issues large and small; take ownership of the full end-to-end customer experience strategy and its execution. Voice of Customer: Deliver User Voice insights to relevant product teams to shape experience to avoid service issues in the first place. Stakeholder management: Identify the right stakeholders across the business and create/maintain relationships with them to deliver the best outcomes for the business and for our users. Change Management: Manage product or business changes that impact our users, liaising between User Voice stakeholders and other internal teams to ensure changes are managed effectively. You're probably a match if: You are passionate about customer experience, with a track record of designing scalable, user-centric solutions. You're a fast decision-maker with excellent judgment. You have extensive experience in customer support operations from fast-growing SaaS or platform-based businesses. You thrive in a fast-paced environment and embrace rapid growth and change. About the team Help and support, especially at scale, is a complex and exciting problem space. Canva's User Voice team's mission is to provide insights back to the company to address issues before they happen as well as to make getting help and inspiration simple for everyone. What's in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work. Here's a taste of what's on offer: Equity packages - we want our success to be yours too. Inclusive parental leave policy that supports all parents & carers. An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more. Flexible leave options that empower you to be a force for good. Check out lifeatcanva.com for more info. Other stuff to know We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. Please note that interviews are conducted virtually.
#J-18808-Ljbffr
-
Team Leader, Customer Experience
vor 2 Wochen
Sydney, Österreich Zip Co VollzeitLead a passionate team of CX Specialists, ensuring that they're equipped with the right tools and knowledge to provide world-class customer service.This is an 18-month contract role, where you get to be a part of a tight-knit team of problem solvers who can think fast on their feet.Hybrid work arrangement (minimum 3 days a week in our brand new offices...
-
Team Leader, Customer Experience
vor 2 Wochen
Sydney, Österreich Zip Co VollzeitLead a passionate team of CX Specialists, ensuring that they're equipped with the right tools and knowledge to provide world-class customer service.This is an 18-month contract role, where you get to be a part of a tight-knit team of problem solvers who can think fast on their feet.Hybrid work arrangement (minimum 3 days a week in our brand new offices...
-
Team Leader, Customer Experience
vor 1 Monat
Sydney, Österreich Zip Pay VollzeitLead a passionate team of CX Specialists, ensuring that they're equipped with the right tools and knowledge to provide world-class customer service.This is an 18-month contract role, where you get to be a part of a tight-knit team of problem solvers who can think fast on their feet.Hybrid work arrangement (minimum 3 days a week in our brand new offices...
-
Team Leader, Customer Experience
vor 1 Monat
Sydney, Österreich Zip Pay VollzeitLead a passionate team of CX Specialists, ensuring that they're equipped with the right tools and knowledge to provide world-class customer service.This is an 18-month contract role, where you get to be a part of a tight-knit team of problem solvers who can think fast on their feet.Hybrid work arrangement (minimum 3 days a week in our brand new offices...
-
Sustainability Lead
vor 4 Wochen
Sydney, Österreich Qantas VollzeitAbout UsFounded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline.Qantas has a range of subsidiary businesses that support the overall operations of the Group.The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands —...
-
Nursing Team Lead
vor 4 Wochen
Sydney, Österreich Lead Group VollzeitNursing Team Leads are crucial in delivering exceptional patient care in Aged Care Facilities.In this role, you will lead a team of healthcare professionals to provide high-quality person-centred care.Key responsibilities include staff leadership, infection control, and operational management.Salary: AUD 120,000 per annumAbout the Role:This is a full-time...
-
Nursing Team Lead
vor 4 Wochen
Sydney, Österreich Lead Group VollzeitNursing Team Leads are crucial in delivering exceptional patient care in Aged Care Facilities.In this role, you will lead a team of healthcare professionals to provide high-quality person-centred care.Key responsibilities include staff leadership, infection control, and operational management.Salary: AUD 120,000 per annumAbout the Role:This is a full-time...
-
Lead Carpenter
Vor 4 Tagen
Sydney, Österreich Lead Group VollzeitWe are a dynamic company seeking an experienced and skilled cabinet maker to join our team as a lead carpenter responsible for production and installation of high-quality cabinets.Our team is committed to delivering exceptional results and we're looking for someone who shares our passion for quality and excellence.Estimated Salary: $80,000 - $110,000 per...
-
Customer Experience Lead
vor 2 Wochen
Sydney, Österreich Black.Ai VollzeitJob DescriptionJoin the team redefining how the world experiences design.Thanks for stopping by.We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney.We also have a campus in Melbourne and co-working spaces in...
-
Customer Experience Lead
vor 1 Woche
Sydney, Österreich Black.Ai VollzeitJob Description Join the team redefining how the world experiences design. Thanks for stopping by.We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can work Our flagship campus is in Sydney.We also have a campus in Melbourne and co-working spaces in...
-
Customer Experience Lead
vor 2 Wochen
Sydney, Österreich Black.Ai VollzeitJob Description Join the team redefining how the world experiences design. Thanks for stopping by.We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can work Our flagship campus is in Sydney.We also have a campus in Melbourne and co-working spaces in...
-
Customer Experience
vor 2 Monaten
Sydney, Österreich Venues Nsw VollzeitCustomer Experience - Customer Experience CoordinatorLevel 1M/40, 44 Driver Ave, Moore Park NSW 2021, Australia Req #127Monday, 11 November 2024Venues NSW is a commercially focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park,...
-
Customer Experience
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Experience - Customer Experience Coordinator Level 1M/40, 44 Driver Ave, Moore Park NSW 2021, Australia Req #127 Monday, 11 November 2024 Venues NSW is a commercially focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park,...
-
Zip Co | Team Leader, Customer Experience
vor 1 Woche
Sydney, Österreich Tideri Jobbörse VollzeitLead a passionate team of CX Specialists , ensuring that they're equipped with the right tools and knowledge to provide world-class customer service.This is an 18-month contract role, where you get to be a part of a tight-knit team of problem solvers who can think fast on their feet.Hybrid work arrangement (minimum 3 days a week in our brand new offices...
-
Customer Experience Lead
Vor 6 Tagen
Sydney, Österreich Canva VollzeitJoin the team redefining how the world experiences design.Thanks for stopping by.We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney.We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and...
-
Customer Experience Lead
vor 1 Woche
Sydney, Österreich Airtree Ventures Pty VollzeitJob DescriptionJoin the team redefining how the world experiences design.Thanks for stopping by.We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney.We also have a campus in Melbourne and co-working spaces in...
-
Customer Experience Lead
vor 2 Wochen
Sydney, Österreich Canva VollzeitJoin the team redefining how the world experiences design.Thanks for stopping by.We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney.We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and...
-
Customer Experience Lead
vor 1 Woche
Sydney, Österreich Airtree Ventures Pty VollzeitJob Description Join the team redefining how the world experiences design. Thanks for stopping by.We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can work Our flagship campus is in Sydney.We also have a campus in Melbourne and co-working spaces in...
-
Customer Experience Lead
vor 2 Wochen
Sydney, Österreich Canva VollzeitJoin the team redefining how the world experiences design. Thanks for stopping by.We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can work Our flagship campus is in Sydney.We also have a campus in Melbourne and co-working spaces in Brisbane, Perth...
-
Customer Experience Lead
Vor 6 Tagen
Sydney, Österreich Airtree Ventures Pty VollzeitJoin the team redefining how the world experiences design.Thanks for stopping by.We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney.We also have a campus in Melbourne and co-working spaces in Brisbane, Perth, and...
