Customer Success Associate
Vor 6 Tagen
WHO WE AREWhispli is the most innovative whistleblowing platform on the market.Since our creation in 2015, Whispli has grown exponentially and now makes it possible for over 2 million employees, in over 100 countries, to anonymously and securely communicate with their organization. We help our hundreds of clients (Veolia, Deliveroo, Petronas, Westpac, Decathlon, etc.) to identify and investigate all types of issues (ethical, moral, criminal...) thanks to their greatest asset... their employeesWhispli is present in Australia, France and the United States. We have participated in the Y-Combinator program (like AirBnb, Dropbox, Stripe...), won several awards for the excellence of our products and are now looking to accelerate our development.THE CONTEXTWhispli has a proven track record, enjoys a very good reputation and is considered the most efficient platform on the market by its customers. We now need to make ourselves known to as many companies as possible.Our Customer Success (CS) team is split between Paris and Sydney and is growing globally to meet our existing and new customers across the globe. The Global CS Lead is based in Paris. Your direct manager will be the APAC Customer Success Manager Lead, based in Sydney.THE ROLEWe are seeking a Customer Success Associate to join our team in Sydney. This role would suit someone with 1-3 years' experience, and we are happy to consider recent graduates.We are looking for a tech-savvy individual with strong relationship-building skills who wants customers to succeed. You will be part of an international team based both in Paris and in Sydney and work closely with the global sales and product teams.You will develop relationships with everyone in our firm, giving client feedback to Product & Sales, and working with Marketing and Engineering on product development. And of course, you'll build strong ties to our clients and partners as well. If you are a friendly, open and helpful person who loves working across teams, this could be your role. Whispli offers its team the opportunity to work remotely.What you will do:Onboard and support clients with your expertiseEnsure high levels of customer satisfaction through excellent serviceProvide client feedback to the Product and Sales teamsCollaborate with Marketing and Engineering on product development during the discovery phase to assess value, usability and feasibility of product features, based on the analysis of the data generated by the interactions of our users with our platformMaintain strong relationships with Whispli's Clients and PartnersBring in new ideas to delight our customersRenew our customer base, acting as the customer's main advocate within WhispliAssist in defining the approach to achieving customers' strategy & goalsYou should have:A thirst for knowledgePassion for customer service and helping people gain lasting outcomes and resultsExperience working with clients in any of these specialities: Technical Support, Customer Success, Account/Project Management, Pre-sales solutions consulting or Business AnalysisFluent English language skills. A 2nd language is a plusEntrepreneurial spirit/mindset, flexibility toward dynamic changeTeam player with the ability to build relationships at all levelsThe right-to-work in Australia - we do NOT sponsor work visasWHY JOIN WHISPLI?For the mission: work in a fast-growing start-up that has a positive social impactFor the potential: we have found our product/market fit, have great customer references and tens of thousands of companies are planning to purchase a whistleblowing solution in the coming monthsFor the daily life: an inclusive and dynamic team, a wide degree of freedom and the opportunity to learn and growIf you don't meet 100% of our wishlist, tell us in a cover letter why you'd be a fit anyway.NEXT STEP:Apply via our website – whispli.com/careers – and provide us with a copy of your CV and ideally a short cover letter outlining your motivation to join us. We'll respond to you within a few days. If you have a specific question you need answering first, email us at ******.
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