Sales Consultant
vor 2 Monaten
Brisbane, Queensland 4000, Australia • Full-time
Description About us:
Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences.
As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.
We're committed to the environment, crafting every piece with sustainability in mind.
Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.
Our dedication to our clients is what sets us apart.
We build lasting relationships and share our expertise to help them make confident, informed decisions.
About the position:
Due to the continued growth and success of our team, we have an exciting opportunity to join our dedicated and supportive sales team in Brisbane
You will be providing bespoke and informative consultations to clients as they discover or design their dream piece of jewellery, whether that be in person or through online consultation.
Reporting to our experienced Showroom Manager, you will be working on a full-time, permanent basis, at our beautiful showroom located in Queen St Mall.
Whether jewellery is already your passion, or you simply love working with people and are interested in finding out all there is to know about jewellery and diamonds, we'd love to hear from you
Key Responsibilities include:
Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction.
Client Experience and Brand Embodiment
Communicating with clients in a professional and courteous manner, ensuring clarity and building trust throughout the sales consultation process, with prompt and professional communication via emails and phone calls; Promoting Cullen Jewellery's commitment to ethical practices and community initiatives; Performing reception duties as required, including greeting clients, managing phone calls and handling deliveries and equipment discreetly.
Showroom Preparation
Assist in maintaining the overall presentation and upkeep of the showroom, including cleaning displays and products as required; Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas; Engaging in the development of the wider team by sharing ideas, providing feedback to managers and actively contributing to and participating in sales meetings; Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required; Performing other duties or responsibilities as directed by the Showroom Manager or delegate.
What are we seeking?
Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry; High attention to detail and commitment to providing exceptional client experience; Passion for premium jewellery and a deep understanding of ethical and sustainable practices; Excellent interpersonal and communication skills, with a client-centric and team-player approach; Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes; Ability to work effectively as part of a team to achieve common goals; Computer literacy, with proficiency in email and client management systems; The right to work in Australia; Capacity to work on a Saturday regularly.
What we offer:
In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Brisbane, we offer all our team members a range of benefits including:
A supportive and collaborative work environment; An Employee Assistance Program for you and a family member to utilise; Generous staff and family / friend discounts; Team events and initiatives included as part of our wellbeing program; Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name; The opportunity to join a growing company with a global presence - you really can take your career anywhere
If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.
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