Buscojobs | Netier | Service Desk Engineer
Vor 5 Tagen
The Service Team Level 1 role sits within our Service Team and reports to the Service Manager.
As a Service team member, you will understand the demands of the position, be a champion of our vision and values, support team members, and deliver outstanding customer service to internal and external stakeholders.
This role is expected to achieve Service KPI's, positively contributing to our managed services with exceptional communication from start to finish.
This role will be expected to provide customer service excellence, support team members, and continually improve both yourself and the business through your individual & team contributions.
Responsibilities: Provide first point of contact for all incoming support calls and emails.
Respond to and resolve tickets within agreed Service Levels Agreements (SLA's).
Assist clients with support such as password resets, account lockouts, remote access issues, hardware and mobility break fix, configuration issues, IT troubleshooting, software installations, hardware installations, and setup.
Provide application, network, and infrastructure support for clients.
Collaborate and escalate any level 2 / 3 issues to the Senior System Administrators / SME Specialists, Team Lead, or Service Manager within a twenty-minute timeframe.
Deliver high quality and timely levels of service to clients by providing excellent customer service.
Enter all ticket and time entries into the Netier CRM Database (ConnectWise).
Maintain the CRM Database and ensure all clients and ticket information is up to date.
Ensure that quality of service to clients is maintained by providing excellent customer service to a variety of clients.
Desired Skills and Experience Qualifications:
Any relevant qualifications in technology and/or leadership.
Qualifications in ITIL frameworks and/or project management methodology.
Experience:
Windows Server management (2008 to 2016).
Windows support and troubleshooting knowledge (7-11).
MS Active Directory / Exchange.
Virtualization – VMware (preferred) / HyperV / AHV (preferred) / KVM.
Excellent communication, time management, and organization skills.
Ability to adapt to a fast-paced, changing priorities and technology environment.
Attributes:
Resilient and takes ownership of accountabilities.
Flexible within agreed policy and frameworks with the ability to adapt as the organization evolves.
Ability to plan and work to deadlines with excellent attention to detail.
Authenticity that engenders trust and motivates behaviors aligned with Netier values, culture, and growth.
Team player with the ability to actively listen, process feedback, reflect, learn, and help others learn.
#J-18808-Ljbffr
-
Managed Service Desk Engineer
vor 3 Monaten
Central Coast, Österreich Asi VollzeitTechnology is at its most powerful with the right people behind it.Since 1985, ASI Solutions has helped both private and public sector organisations successfully navigate the world of technology.We specialise in all areas of IT, from hardware and software procurement to complete managed services.We aim to offer a holistic solution to our client backed by a...
-
L2 Service Desk And Onsite Engineer
Vor 5 Tagen
Central Coast, Österreich Buscojobs VollzeitAbout UsblueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 6th year running as Mid-Market Partner of the Year at the ARN Innovation Awards.We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership.When joining blueAPACHE, you are joining an organisation...
-
Service Desk Team Leader
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitAbout the roleAs Service Desk Team Leader, you will be leading the EOS Service Desk to provide level 1 and 2 support to EOS staff based in Australia, Singapore, and the Middle East.You will work in close collaboration with the EOS ICT Regional Manager to develop the EOS Service Desk as a professionally managed environment.In this role you will:Manage &...
-
Service Desk Engineer
vor 2 Wochen
Central Coast, Österreich Ets Infrastructure Management VollzeitHelp Desk & IT Support (Information & Communication Technology)At ETS, we're not just hiring anyone—we're looking for the one who will help us continue providing exceptional service while growing alongside us.This isn't about filling a position; it's about finding the right person for our team.About the role:Are you a tech-savvy problem solver with...
-
Buscojobs | Service Desk Team Leader
vor 1 Woche
Central Coast, Österreich Tideri Jobbörse VollzeitAbout the role As Service Desk Team Leader, you will be leading the EOS Service Desk to provide level 1 and 2 support to EOS staff based in Australia, Singapore, and the Middle East.You will work in close collaboration with the EOS ICT Regional Manager to develop the EOS Service Desk as a professionally managed environment.In this role you will: Manage &...
-
Central Coast, Österreich Tideri Jobbörse VollzeitHelp Desk & IT Support (Information & Communication Technology) At ETS, we're not just hiring anyone—we're looking for the one who will help us continue providing exceptional service while growing alongside us.This isn't about filling a position; it's about finding the right person for our team.About the role: Are you a tech-savvy problem solver with...
-
Service Desk Monitoring
Vor 7 Tagen
Central Coast, Österreich Buscojobs VollzeitAbout the job: Service Desk Monitoring - EUCRoles and Responsibilities: Monitoring Team Member.Take calls from business users, log tickets, action the tickets to close, or triage the ticket to the relevant support team.Process email support requests from client users, log tickets, and action resolve the ticket or triage the ticket to the relevant support...
-
Central Coast, Österreich Tideri Jobbörse VollzeitSummary: We are seeking a highly skilled Service Desk Engineer (Level 2/3) to join our team.The successful candidate will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT systems.The Service Desk Engineer will work closely with other members of the IT...
-
Buscojobs | It Service Desk Team Leader
vor 1 Woche
Central Coast, Österreich Tideri Jobbörse VollzeitService Desk Team Leader This position is offered as a permanent job with a growing, stable, and exciting company that offers promotion from within.It is a hybrid role, with 2 days in the Perth office (Scotland).The IT Service Desk is the central point of contact for all IT-related incidents and service requests.The role of the Service Desk Team Leader...
-
Central Coast, Österreich Tideri Jobbörse VollzeitWhy work for Brennan?At Brennan, we aim to lead, not follow.One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive.Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business.Because of...
-
Service Desk Analyst
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitJob Description We seek a Service Desk Analyst to join our team based at a customer site in Bungendore (near Canberra).You will maintain our multi-user computer systems and assist end users in person and through technology.Responsibilities Account Management: Create and manage administrator and service accounts and maintain clear system...
-
Central Coast, Österreich Tideri Jobbörse VollzeitJob Title : Service Desk Team Leader Location : Perth (Hybrid Working) Salary : Up to £37,000 My Client has just released an exciting opportunity for a Service Desk Team Leader to join a dynamic and innovative organisation based in Perth, working on a hybrid basis.As the Service Desk Team Leader, you will oversee a team of skilled service desk analysts,...
-
Central Coast, Österreich Buscojobs VollzeitThe Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising.Handling over 1 trillion queries per day, our platform operates at an unprecedented scale.We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership,...
-
Buscojobs | Service Desk Monitoring
Vor 7 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitAbout the job: Service Desk Monitoring - EUC Roles and Responsibilities: Monitoring Team Member.Take calls from business users, log tickets, action the tickets to close, or triage the ticket to the relevant support team.Process email support requests from client users, log tickets, and action resolve the ticket or triage the ticket to the relevant support...
-
Central Coast, Österreich Tideri Jobbörse VollzeitHelp Desk & IT Support (Information & Communication Technology) At ETS, we're not just hiring anyone—we're looking for the one who will help us continue providing exceptional service while growing alongside us.This isn't about filling a position; it's about finding the right person for our team.About the role: Are you a tech-savvy problem solver with...
-
Buscojobs | Paxus
vor 3 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitJob Title : Service Delivery / Service Desk Coordinator About the Role : We are looking for a skilled Service Delivery / Service Desk Coordinator with a minimum of 3 years of experience in a similar capacity.This role is pivotal in ensuring the seamless operation of IT services, managing incident workflows, and delivering high-quality support to users.Key...
-
Aps4 Service Desk Analysts
vor 2 Monaten
Central Coast, Österreich Comcare (Australian Government) Vollzeit*2x Ongoing vacancies in Canberra.A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melbourne.Overview of the TeamThe Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance,...
-
Aps4 Service Desk Analysts
vor 3 Monaten
Central Coast, Österreich Tideri Jobbörse Vollzeit*2x Ongoing vacancies in Canberra.A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melbourne.Overview of the Team The Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance,...
-
Central Coast, Österreich Tideri Jobbörse VollzeitService Desk Team Leader This position is offered as a permanent job, with a growing, stable and exciting company who offer promotion from within.It is a hybrid role, with 2 days in the Perth office (Scotland).The IT Service Desk is the central point of contact for all IT related incidents and service requests.The role of the Service Desk Team Leader (SDTL)...
-
Simple Biz | It Systems Engineer
Vor 5 Tagen
Central Coast, Österreich Buscojobs VollzeitHelp Desk & IT Support (Information & Communication Technology)Full time Flexible, supportive environment with training & developmentIf you're a person who can't sleep for three days until you solve that problem, then this is the job for you.Please read this before you apply – We are looking for a talented and experienced Level 2 Systems Engineer with a...
