Retail Manager
vor 1 Monat
Position: Retail Manager
Company: Vicinity
Full Time
We're reimagining the way Australians live, work, and play.
We own and manage some of the most recognisable and loved retail destinations across Australia.
Key Purpose: The key purpose of the Retail Manager is to develop and deliver the Centre's retail engagement strategies aimed at increasing retailer satisfaction, building turnover, enhancing customer experience, and maximising net property income.
The Retail Manager will provide leadership to the retail team and is the trusted advisor to provide expert knowledge on the ideal retail mix for the centre to maximise MAT and retailer growth, enabling the centre to achieve its strategic objectives and deliver the best outcomes for the Vicinity business.
Key Accountabilities - Expectations & Deliverables
People:
All elements of the annual performance cycle are completed by the due date.
Regular 1:1's, team meetings, and development conversations conducted - minimum monthly cadence.
Performance issues are managed in an effective and timely manner.
Quarterly development conversations conducted with all team members.
100% of compliance training is completed on time for team.
All health and safety, risk, and compliance requirements are delivered across the team.
Effective management of budgets as per forecast with demonstrated focus on managing cost.
Demonstrated commitment to building own capability as a people leader.
Retailer Relationships:
Tenancy Delivery Administration - Connecting with retailers from instruction and supporting the broader team to ensure all pre-trade requirements are met and retailers are successfully on boarded at open.
Maintain an active and valued retailer communications system including but not limited to: Monthly Centre Updates, Quarterly Newsletters, Memos & general communications.
Demonstrate the ability to deliver retail support strategies to drive increased sales, traffic, and profitability.
Develop and execute the annual retailer engagement strategy focusing on delivering exceptional retailer experiences and implementing new industry-leading initiatives.
Utilise insights to communicate internally and apply in-depth knowledge of retailer businesses to improve centre performance.
Delivery of the Retailer Excellence program providing regular acknowledgement and commendation of retailer success.
Lease Management:
Adherence to lease, including but not limited to: Sales/PLI compliance, lease lines, trading hours, centre rules, permitted use, shop presentation, etc.
Management of any requested variations to lease including assignments, abatements, trading name changes, usage changes, etc.
Achieve material improvements in centre presentation standards including minor capital projects and Opex influence.
Execute at Centre Level the Shopping Centre's Strategic Goals.
Ensuring the highest level of store presentation standards are executed each day.
Support the GE team in delivering exceptional Guest Experiences.
Reporting:
Sales analysis- Complete monthly sales analysis and reports as required in an accurate and timely manner.
Assistance in the delivery of the weekly CAR report, quarterly VSA reporting, annual VSA, etc.
Manage, report, and oversee percentage rent, capped occupancy, storage.
Coordinating legal action in conjunction with external legal team.
Key Role Relationships:
Leasing Executives and Regional Managers Centre team members Operations team members Finance Experience & Capabilities:
Essential Experience:
Experienced professional with a background within the retail industry.
Demonstrated experience managing retailer relationships.
Known for effective collaboration with a variety of individuals and groups.
A relevant tertiary qualification is desirable.
Critical Knowledge:
Interpersonal and strong verbal and written communication skills.
Financial acumen and proven performance to drive value and commercial results.
Strong organisational, compliance and time management skills.
Personal Attributes:
Passion and experience in retail and/or shopping centre.
Why Vicinity?
Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised.
This includes birthday leave & purchased additional leave, and $1000 worth of VCX securities rewarded for eligible team members.
We live and work by our values of Respect, Integrity, Customer Focus, Collaboration, and Excellence.
At Vicinity, we embrace and celebrate diversity and are committed to creating an inclusive work environment.
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