Client Service Manager
Vor 6 Tagen
Wilson Security is the leading provider in the provision of security services across Australia and New Zealand.
Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure.
We are committed to becoming Australasia's leading provider of integrated Security Solutions.
Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth.
ABOUT THE ROLE: The Client Services Manager plays a pivotal role in advancing Wilson Security's Vision and Business Unit Strategy by overseeing the operations and performance of allocated sites and teams within the Wilson Security portfolio.
Reporting to the State Manager, this role provides visible leadership, direction, and issue resolution, ensuring operational efficiency and client satisfaction are consistently achieved within budgetary constraints.
As a key liaison, the position facilitates seamless communication, reporting, and implementation of strategic initiatives between the Operations Team, Clients, and Site Personnel.
Full-Time RoleMonday-FridayCompetitive Salary + Car or Car AllowanceDUTIES & RESPONSIBILITIES: 1.
Contract Performance Oversee site performance and ensure compliance with contractual and budgetary obligations.Develop action plans to address performance gaps and future site needs.Act as the primary contact for clients, resolving issues and driving process improvements.Ensure accurate invoicing, cost control, and rate structure reviews.Conduct regular meetings with management and clients to review performance and recommend improvements.2.
Financials & Reporting Manage P&L, ensuring accurate reporting, budget adherence, and addressing variances.Control subcontractor usage and ensure compliance.Reduce leave liabilities, manage absenteeism, and enforce company policies.Provide visible leadership, set KPIs, and manage staff performance.Coach, train, and mentor staff, fostering growth and team morale.Resolve team conflicts and handle disciplinary matters promptly.Ensure staff complete required training and follow policies.3.
Workforce Planning Maintain adequate staffing levels and minimize overtime costs.Lead recruitment and succession planning to ensure business continuity.4.
Work Health and Safety (WHS) Enforce compliance with WHS policies and legislative requirements.Promote a safe work culture, conduct risk assessments, and address safety concerns.Report and close incidents promptly in Riskware.Skills and requirements: Knowledge, Skills, and Experience Extensive experience in multi-site operations within the Security Industry.Proven ability to analyse, manage costs, and ensure efficiency across multiple sites.Strong leadership and client management skills with experience in delegation, project management, and meeting deadlines.Excellent communication skills with the ability to provide clear direction to staff at all levels.Advanced time management skills in multi-site, multi-tasking environments.Competence in decision-making and situation analysis.In-depth knowledge of rostering, cost analysis, resource management, and compliance with Awards and EBAs/AWAs.Experience in performance management, including appraisals, counselling, and terminations across diverse business units.Solid understanding of HR principles, WHS, IR, and EEO legislative requirements.High computer literacy, especially in Excel, MS Word, and Workbuddy.Strong numeracy and literacy skills.Experience working in diverse cultural environments.Qualifications Minimum 3 years in a Client/Account Management role.At least 5 years in the Security Industry delivering similar outcomes.State-based Security License (Class 1AC and Class 2ABD).Diploma/Cert IV in Security Risk Management, WHS, or Training & Development.Tertiary qualifications in business or commerce.Wilson Security is an employer of choice, engaging with our people both online and in person.
We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.
Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building.
We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples.
Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.
#J-18808-Ljbffr
-
Client Service Manager
Vor 6 Tagen
Brisbane, Österreich Wilson Group VollzeitWilson Security is the leading provider in the provision of security services across Australia and New Zealand.Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure.We are committed to becoming Australasia's leading provider of integrated Security Solutions.Wilson Security has...
-
Client Services Manager
Vor 3 Tagen
Brisbane, Österreich Herbert Smith Freehills VollzeitJOB DESCRIPTION About Herbert Smith Freehills As one of the world's leading law firms, we advise many of the largest and most ambitious organisations across all major regions of the globe.With over 5,000 people, including 3,100 lawyers and over 2,000 business services professionals, operating from our global network of offices across Asia Pacific, Europe,...
-
Client Services Manager
Vor 2 Tagen
Brisbane, Österreich Herbert Smith Freehills VollzeitJOB DESCRIPTION About Herbert Smith Freehills As one of the world’s leading law firms, we advise many of the largest and most ambitious organisations across all major regions of the globe. With over 5,000 people, including 3,100 lawyers and over 2,000 business services professionals, operating from our global network of offices across Asia Pacific,...
-
Client Service Manager
Vor 6 Tagen
Brisbane, Österreich National Credit Insurance VollzeitAdd expected salary to your profile for insightsNCI is Australia's leading Trade Credit Insurance Broker.We work with organisations from many industries to protect their profitability and have been doing so for over 35 years!We have branches throughout Australia, New Zealand and Southeast Asia and employ over 200 staff.We provide specialist, value-added...
-
Client Service Manager
Vor 6 Tagen
Brisbane, Österreich National Credit Insurance VollzeitAdd expected salary to your profile for insightsNCI is Australia's leading Trade Credit Insurance Broker.We work with organisations from many industries to protect their profitability and have been doing so for over 35 years!We have branches throughout Australia, New Zealand and Southeast Asia and employ over 200 staff.We provide specialist, value-added...
-
Client Service Manager
Vor 6 Tagen
Brisbane, Österreich National Credit Insurance VollzeitAdd expected salary to your profile for insightsNCI is Australia's leading Trade Credit Insurance Broker.We work with organisations from many industries to protect their profitability and have been doing so for over 35 years!We have branches throughout Australia, New Zealand and Southeast Asia and employ over 200 staff.We provide specialist, value-added...
-
Client Service Support
Vor 2 Tagen
Brisbane, Österreich Tideri Jobbörse VollzeitAbout Us Visionary Finance Group is a Brisbane-based team of dedicated mortgage brokers, providing personalised financial solutions for home, car, and personal loans.Our mission is to help clients turn their property dreams into reality, and we take pride in delivering exceptional service across the city—from Bracken Ridge to Burpengary, to Mt Gravatt, and...
-
Client Service Officer
Vor 6 Tagen
Brisbane, Österreich Department Of Justice Qld VollzeitJustice and Attorney-General (Organisation site)Client Services; Queensland Civil & Administrative Tribunal; Justice Services; Brisbane CityAs a Client Service Officer, you will be the first point of contact for telephone and counter enquiries relating to all Queensland Civil & Administrative Tribunal (QCAT) jurisdictions and administrative duties.You will...
-
Client Services Officer
Vor 3 Tagen
Brisbane, Österreich Recruitment VollzeitWe have partnered with a well-established financial planning firm in Brisbane CBD.This firm prides itself on delivering exceptional service and advice to clients, offering a comprehensive range of financial products and solutions.They're seeking a highly motivated and experienced Client Service Officer to join the team.This pivotal role is responsible for...
-
Wilson Group | Client Service Manager
Vor 6 Tagen
Brisbane, Österreich Tideri Jobbörse VollzeitWilson Security is the leading provider in the provision of security services across Australia and New Zealand.Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure.We are committed to becoming Australasia's leading provider of integrated Security Solutions.Wilson Security has...
-
Client Service Support
vor 1 Woche
Brisbane, Österreich Lmg VollzeitAbout Us Visionary Finance Group is a Brisbane-based team of dedicated mortgage brokers, providing personalised financial solutions for home, car, and personal loans.Our mission is to help clients turn their property dreams into reality, and we take pride in delivering exceptional service across the city—from Bracken Ridge to Burpengary, to Mt Gravatt, and...
-
Client Service Support
Vor 6 Tagen
Brisbane, Österreich Lmg VollzeitAbout UsVisionary Finance Group is a Brisbane-based team of dedicated mortgage brokers, providing personalised financial solutions for home, car, and personal loans.Our mission is to help clients turn their property dreams into reality, and we take pride in delivering exceptional service across the city—from Bracken Ridge to Burpengary, to Mt Gravatt, and...
-
Client Services Officer
Vor 4 Tagen
Brisbane, Österreich Fuse Recruitment VollzeitAre you an experienced Paraplanner or Client Service Officer looking to really utilise your skills and make a difference in your role?Join a financial advice firm located in Brisbane CBD, with a small and experienced team that ensure their client's financial planning needs are being completely managed to give them peace of mind.They pride themselves on...
-
Client Services Officer
Vor 3 Tagen
Brisbane, Österreich KBH Solutions Pty Ltd Vollzeit$75K - $80K plus Super (Negotiable) CBD Varied role Due to a member of their Financial Planning team retiring they are looking for a new staff member to join their friendly team.Apart from working with a good bunch of people they have modern offices in the city, free coffee and a great client...
-
Client Service Coordinator
Vor 6 Tagen
Brisbane, Österreich Moore Australia VollzeitJoin a dynamic team at Moore Australia, a leading accounting and business advisory firm, with a national and global presence.Our aim is to help people thrive – our clients, our people, and the communities they live and work in.At Moore Australia, we value diversity, foster innovation, and provide a platform for continuous learning.If you're ready to...
-
Client Service Coordinator
Vor 6 Tagen
Brisbane, Österreich Traction VollzeitLevel 13, 132 Arthur Street, North Sydney, NSW2060, ****** a free Jobs in Accounting accountJoin a dynamic team at Moore Australia, a leading accounting and business advisory firm, with a national and global presence.Our aim is to help people thrive – our clients, our people, and the communities they live and work in.At Moore Australia, we value diversity,...
-
Client Services Assistant
Vor 3 Tagen
Brisbane, Österreich MinterEllison VollzeitLocation: Brisbane Contract Type: Casual MinterEllison is one of Australia's largest law firms, with nearly 200 years of business history.We're known for our legal and consulting expertise - and for our inclusive and authentic character.Our purpose is to create sustainable value with our clients, people and communities.That means we have a proud...
-
Client Services Officer
vor 1 Tag
Brisbane, Österreich Fuse Recruitment VollzeitAre you an experienced Client Service Officer looking to utilise your skills and make a difference in your role? Join a wealth management firm located in Brisbane's inner suburbs, working with an experienced team that ensures their clients' financial planning needs are completely managed to give them peace of mind.They pride themselves on servicing a range...
-
Client Service Coordinator
Vor 2 Tagen
Brisbane, Österreich Moore Australia VollzeitDescription: Join a dynamic team at Moore Australia, a leading accounting and business advisory firm, with a national and global presence. Our aim is to help people thrive – our clients, our people, and the communities they live and work in. At Moore Australia, we value diversity, foster innovation, and provide a platform for continuous learning. If...
-
Client Manager
Vor 3 Tagen
Brisbane, Österreich Mw Recruitment VollzeitClient Manager - Business Services - Mid Tier FirmThis established mid-tier firm is searching for its next Client Manager to take control over a diverse, engaging and loyal client portfolio.With over 50 staff in their Brisbane office and offering a wide range of accounting, wealth management & advisory services, they offer a holistic, well-rounded service to...
