Supplier Performance Manager
vor 2 Monaten
Area of Expertise: Customer Services & Claims
Unit: Allianz Australia
Employing Entity: ALLIANZ AUSTRALIA SERVICES PTY LTD
Job Type: Full Time or Part Time
Remote Job: Hybrid working
Employment Type: Permanent
ID: 57127
Supplier Performance Manager (Motor) | Multiple locationsAt Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.
Join us and share your ideas, be inspired, give back and feel proud to be a part of an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
The purpose of the role is to ensure the continued efficiency, quality, and compliance of repair services provided by the network of suppliers for Motor Claims.
The role will focus on leading and strengthening the performance of suppliers, driving improvements, and maintaining high standards in the motor repair sector to meet customer and commercial outcomes and regulatory standards.
You'll be responsible for: Oversee the performance of motor service providers within the network, setting and monitoring performance targets, and taking corrective actions as necessary to ensure adherence to quality and efficiency standards.Collaborate with repair service providers to streamline repair processes, enhance efficiency, and drive continuous improvement in the motor repair sector.Implement and monitor quality assurance processes specific to the sector, ensuring that repair services meet or exceed company standards, customer expectations, and industry regulations.Develop strategies to ensure a clear line of sight on the supply chain to meet regulatory requirements (AFCA / GICOP) and outcomes and ensure that service providers comply with all relevant internal policies and procedures.Provide strategic thinking on future risks to the business and design plans to ensure the Claim Service Provider meets the needs of AAL business targets across Quality, Timeliness, and Cost and Customer metrics.Important to your success: Relevant comprehensive experience in General Insurance Claims or Quality, or a related field.Proven experience in supplier or service provider management within the General Insurance or automotive repair industry.Strong understanding of repair processes, quality standards, and regulatory requirements.Excellent communication, negotiation, and relationship building skills.Analytical mindset with the ability to interpret data and drive improvement initiatives.What's on offer: Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.The opportunity to take part in our Employee Share Purchase Program - own a piece of your employer.If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
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