Linux System Support Analyst

Vor 4 Tagen


Central Coast, Österreich Buscojobs Vollzeit

Job DescriptionPurposeAs a System Support Analyst, you will provide support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care.ResponsibilitiesProvide excellent System Support services:Respond to client problems (phone/tickets) and proactively monitor client's installations;Prioritize your workload based on client's SLA and transfer tickets to the proper department when required;Analyze and troubleshoot the workflow of a complex integration of network devices, workstations, and servers;Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client's problems;Perform database maintenance using SQL statements;Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows;All the work is done remotely through secure connections and via phone and remote desktop-sharing.This role also requires work outside of regular work hours (on-call) with a rotating shift schedule.Stay proactively informed and trained on the following to ensure an excellent level of service and expertise:Back-End ArchitecturesIntelePACS software3rd party integrationQualificationsEmployment PrerequisitesExperience in a customer service or technical support role;A minimum of 2 years of professional work experience in Linux system and network administration;Remote troubleshooting (ssh, VPN tunnels);Basic knowledge of SQL databases (Sybase, MySQL, PostgreSQL);Microsoft Windows (basic workstation configuration and troubleshooting);Knowledge of a scripting language (such as Perl, Python, or shell) is an asset;Experience with TCP/IP, network security, IPSec, or VPN is an asset.Desired CompetenciesExcellent communication skills (verbal and written, English is mandatory);Highly motivated and team-oriented;Client-oriented;Attention to detail and strong problem-solving skills;Ability to work under pressure.Additional InformationAll applicants meeting minimum qualifications will be required to complete a 30-minute online assessment as part of your application.#J-18808-Ljbffr



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