Helloworld | Account Manager
Vor 5 Tagen
Account & Relationship Management (Sales)
Full time
Helloworld Travel currently employs people across Australia, New Zealand, Fiji, and Greece.
Through this talented group of people, the company supports an extensive network of travel agencies.
Working at Helloworld Travel is dynamic, fast-paced, and rewarding.
Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer's travel journeys are memorable.
Position Overview
In this result-driven position, you'll be responsible for account management and the strategic development of the Queensland Helloworld Travel network through enhancement of profitability and mutual success of our Member Agents.
You must have excellent relationship management and negotiation skills to champion our products and services across the Helloworld Travel Pty Ltd. network.
This role will report into the National Sales Manager Branded & Associate Networks and will work closely with the other network heads (MTG, HWBT, Magellan) to identify and convert new opportunities.
What you're accountable for?
Ensure retention and growth of existing Retail members, as per business plan target Assist in preparing value proposition summaries for Helloworld Members (to support and inform Member retention strategies) Provide account management support to Queensland Helloworld Travel Members' enquiries and requests for operational assistance.
Be empowered to provide input to the strategic direction and management of the Helloworld Travel programs Ensure the Helloworld Travel value proposition is delivered, communicated, and demonstrated to all members by supporting contract analysis and modelling Support the development of revenue management information reporting to Queensland Helloworld Members Assist in implementing and communicating new products and travel industry supplier discounts and deals Collaboratively build strategic business plans with Queensland network members and partners Implement and drive usage of essential member business productivity and improvement tools, including online booking technology Work with contracting to ensure that agent agreements are current and that special conditions are effectively communicated and understood.
About you
Tertiary education qualifications in Business or a related discipline Strong commercial acumen Ability to drive results across multiple regions Ability to develop and execute revenue generating strategies The qualities of a self-starter who has the ability to work autonomously Experience in achieving key strategic objectives based on individual key performance Indicators (KPI's) Experience in maintaining close working relationships with internal and external stakeholders/partners Proven ability to manage multiple projects at a time while paying strict attention to detail Strong communication and interpersonal skills Management experience and a thorough understanding of the retail travel industry Other areas that will be well regarded:
Someone who is well networked and well respected within the Travel Industry Helloworld Travel Employee Benefits
What do we offer Helloworld Travel employees?
Staff discounts on travel Opportunities for discounted family travel Regular Staff and Industry Events Career progression and support Learning and Upskilling opportunities Other Considerations:
Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying, or harassment.
You may be required to travel interstate and overseas, along with attending famil trips, therefore meaning you will require a valid passport and driver's license.
Please note that the successful applicant will be required to undergo a police check as part of our recruitment process.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as an account manager?
What's your expected annual base salary?
How many years' experience do you have in the travel and tourism industry?
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