Duty Manager, Ticketing Services
vor 8 Stunden
Check on the progress of your application
Apply now Job no: 493813
Work type: Variable time ongoing
Location: Melbourne - CBD
Categories: Ticketing Services
Lead and motivate key ticketing service teamsVariable Time (30 hours/week) ongoing positionWork in an iconic landmark conveniently close to public transportAbout the Role Variable-time ongoing position (30 hours per week).
Salary band 3.1 $78,113.00 per annum (pro rata) plus superannuation. About you We're seeking a confident, enthusiastic and passionate leader dedicated to making every customer experience remarkable.
You align with our values and are genuine when interacting with people.
If you have proven experience in delivering excellent customer service for event ticketing, we want to hear from you
Due to the scheduling of live performances and to support the 7-day Ticketing Services operations, the rostering of hours and days of work for this role will vary each week.
Your Skills and Experience (selection criteria) Substantial experience in delivering customer service for event ticketingDemonstrated experience in effectively leading and improving the performance of a team in a customer service environmentModerate experience in financial reconciliationProven experience in conflict resolution and creative problem solving – a high capacity to solve customer complaintsExcellent planning and organisational skillsExperience in the use of Tessitura will be highly regardedThe Customer Service team sits within the Customer Experience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit.
The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Concierge, Guided Tours and Applications that support all these areas.
Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.
Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.
For a glimpse into working at Arts Centre Melbourne click here.
Enjoy Team Member Benefits Complimentary ticketsDiscounts at food & beverage outletsDiscounted commuter benefits and onsite parkingAccess to wellbeing activities and learning and development programsFree access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.
We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports.
You can specify in the application form if you require any adjustments or please ask us at any stage.
If you need to contact us about making adjustments during the recruitment process, please send an email to ******.
Please submit your resume together with a cover letter addressing the selection criteria by 11:55pm, Monday 20th January 2025.
Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.
Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check. Applications are open to those with full working rights in Australia.
Arts Centre Melbourne is an Equal Employment Opportunity Employer. Advertised: 10 Jan 2025 AUS Eastern Daylight Time
Applications close: 20 Jan 2025 AUS Eastern Daylight Time
#J-18808-Ljbffr
-
Duty Manager, Ticketing Services
Vor 2 Tagen
Melbourne, Österreich Arts Centre Melbourne VollzeitLead and motivate key ticketing service teams Casual position Work in an iconic landmark conveniently close to public transport ? About the Role The Duty Manager, Ticketing Services will ensure the successful operational delivery of day-to-day ticketing services.In this role, you'll support and lead the Assistant, Ticketing services team towards...
-
Duty Manager, Ticketing Services
vor 9 Stunden
Melbourne, Österreich Aurizon Holdings Limited VollzeitCheck on the progress of your applicationApply now Job no: 493813Work type: Variable time ongoingLocation: Melbourne - CBDCategories: Ticketing Services Lead and motivate key ticketing service teamsVariable Time (30 hours/week) ongoing positionWork in an iconic landmark conveniently close to public transportAbout the Role Variable-time ongoing position (30...
-
Duty Manager, Ticketing Services
vor 8 Stunden
Melbourne, Österreich Aurizon Holdings Limited VollzeitCheck on the progress of your applicationApply now Job no: 493813Work type: Variable time ongoingLocation: Melbourne - CBDCategories: Ticketing Services Lead and motivate key ticketing service teamsVariable Time (30 hours/week) ongoing positionWork in an iconic landmark conveniently close to public transportAbout the Role Variable-time ongoing position (30...
-
Duty Manager, Ticketing Services
vor 9 Stunden
Melbourne, Österreich Arts Centre Melbourne VollzeitCheck on the progress of your applicationApply now Job no: 493813Work type: Variable time ongoingLocation: Melbourne - CBDCategories: Ticketing ServicesLead and motivate key ticketing service teamsVariable Time (30 hours/week) ongoing positionWork in an iconic landmark conveniently close to public transportAbout the Role Variable-time ongoing position (30...
-
Duty Manager, Ticketing Services
vor 8 Stunden
Melbourne, Österreich pl VollzeitCheck on the progress of your applicationApply now Job no: 493813Work type: Variable time ongoingLocation: Melbourne - CBDCategories: Ticketing ServicesLead and motivate key ticketing service teamsVariable Time (30 hours/week) ongoing positionWork in an iconic landmark conveniently close to public transportAbout the RoleVariable-time ongoing position (30...
-
Ticketing Manager
vor 9 Stunden
Melbourne, Österreich Live Nation Australasia VollzeitAbout Live Nation:Come and join the team at Live Nation, the global leader in live entertainment!We specialise in creating unforgettable experiences and meaningful partnerships that captivate audiences worldwide.We're seeking a seasoned Senior Account Manager to drive our strategic brand collaborations and deliver impactful results.Role Objective:Working...
-
Ticketing Manager
vor 4 Wochen
Melbourne, Österreich Live Nation VollzeitCome and join the team at Live Nation, the global leader in live entertainment!We specialise in creating unforgettable experiences and meaningful partnerships that captivate audiences worldwide.We're seeking a seasoned Senior Account Manager to drive our strategic brand collaborations and deliver impactful results.Role Objective: Working alongside the...
-
Ticketing Manager
vor 4 Wochen
Melbourne, Österreich Live Nation VollzeitCome and join the team at Live Nation, the global leader in live entertainment! We specialise in creating unforgettable experiences and meaningful partnerships that captivate audiences worldwide. We're seeking a seasoned Senior Account Manager to drive our strategic brand collaborations and deliver impactful results.Role Objective: Working alongside the...
-
Assistant, Ticketing Services
vor 1 Monat
Melbourne, Österreich Arts Centre Melbourne Vollzeit3 x casual Ticketing Assistant roles available Flexible hours Located in the heart of the Arts Precinct with easy access to public transportation About the Role You will use your excellent customer service skills to deliver remarkable and personalised ticketing service to our customers.Hours of work may vary, are based around Box Office and Contact Centre...
-
Event Operations
vor 1 Monat
Melbourne, Österreich Venuesnsw VollzeitLevel 1M/40, 44 Driver Ave, Moore Park NSW 2021, Australia Req #133Thursday, 28 November 2024Venues NSW is a commercially focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park, Parramatta, Newcastle and Wollongong.The network of...
-
Live Nation | Ticketing Manager
Vor 6 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitCome and join the team at Live Nation, the global leader in live entertainment!We specialise in creating unforgettable experiences and meaningful partnerships that captivate audiences worldwide.We're seeking a seasoned Senior Account Manager to drive our strategic brand collaborations and deliver impactful results.Role Objective: Working alongside the...
-
Airport Duty Manager
Vor 6 Tagen
Melbourne, Österreich Target Business Services VollzeitTarget Business Services Total Remuneration: AUD 97,356 per annum plus 11.5% superannuation on the base salary Location: Level 2, Terminal 2, Arrival Drive, Melbourne Airport VIC 3045 Position: Full time.Permanent Our client, Air India, provides domestic and international air transport services for both passengers and cargo.The client is currently seeking...
-
Ticketing Operations Director
vor 2 Monaten
Melbourne, Österreich Department Of Transport And Planning VollzeitRoleThis is a two year fixed term SES 1 position. The Ticketing Operations Director is a crucial role within the Ticketing Operations team, managing a key part of the organisation within the Operations function. This team oversees the newly formed operations team and the myki system, while also supporting the necessary Operational Readiness activities to...
-
Ramp Services Duty Manager
vor 8 Stunden
Melbourne, Österreich Buscojobs VollzeitOverview Are you ready to take flight in a dynamic and fast-paced aviation industry?As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe,...
-
Ticketing Team Leader
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitThe Edinburgh International Festival is looking for a Ticketing Team Leader (FTC) to join the team.Position Details Title: Ticketing Team LeaderDuration: 27 January to 29 August 2025Salary: £14.10 per hour (guaranteed minimum 20 hours per week) The Edinburgh International Festival is an equal opportunity employer, and we value diversity.We believe that an...
-
Compliance Support Officer
vor 3 Wochen
Melbourne, Österreich Lotte Duty Free VollzeitLocation:CompliancePosted on:17 December 2024ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world's leading retailers that operate across 21 locations in 7 countries and 13 airports.Strategically positioned amongst the most coveted destinations (including Australia, New Zealand, Japan, South Korea, Singapore, Vietnam and USA), we showcase a world of...
-
Ticketing And Customer Data Officer
vor 9 Stunden
Melbourne, Österreich City Of Greater Dandenong Vollzeit$80,382- $92,796 pa (plus Super)Permanent Full TimeAbout UsLocated 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people.The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and...
-
Core Ticketing Analyst
vor 2 Monaten
Melbourne, Österreich Live Nation VollzeitThe Core Ticketing Operations team is a global group of dedicated engineers and analysts, keeping key ticketing systems and gateway services running 24 hours a day, 365 days a year. These business-critical systems are responsible for managing ticketing inventory, selling tickets, allowing entry to venues, and essential reporting.THE JOBTicketmaster's Core...
-
Buscojobs | Ticketing Team Leader
vor 9 Stunden
Melbourne, Österreich Buscojobs VollzeitThe Edinburgh International Festival is looking for a Ticketing Team Leader (FTC) to join the team.Position DetailsTitle : Ticketing Team LeaderDuration : 27 January to 29 August 2025Salary : £14.10 per hour (guaranteed minimum 20 hours per week)The Edinburgh International Festival is an equal opportunity employer, and we value diversity.We believe that an...
-
Duty Manager
vor 2 Wochen
Melbourne, Österreich Ymca Nsw VollzeitDuty Manager at The Y Broken Hill Regional Aquatic Centre We are now looking for Duty Managers to come and join the fun and energetic team at The Y Broken Hill Regional Aquatic Centre.Ideally, we would require you to work between the hours of 6:00am and 8:00pm Monday to Friday and 6:00am and 6:00pm Saturday and Sunday.Our Duty Managers are the friendly faces...
