Senior Technical Consultant
vor 1 Monat
Job Description: As a Senior Service Now Technical Consultant, you will help customers transform their business by creating high quality Service Now outcomes.
You will have an opportunity to work on a wide variety of client facing projects including implementations, custom applications, and large digital transformations.
In this hands-on role, your focus will be on producing robust technical solutions on the Service Now platform.
You will perform both Technical and Functional roles and will undertake hands-on Service Now implementation activities on a day-to-day basis.
Not only will you design the solution, but you will also deliver it, alongside a team of driven and like-minded Service Now specialists, experienced strategists and industry experts to deliver successful transformations for the customer.
This role is based in Newcastle on client site for the first 6 months.
What's on offer: Work with like-minded consultants and architects to deliver innovative solutions across multiple industries.
An excellent remuneration package commensurate with the level of experience and contribution to the growth of the company.
Chance to work for some of Australia's largest Service Now customers on projects that leverage ITOM, ITSM, ITBM, HR, GRC Sec Ops, Integrations, Apps, and other Service Now applications and ISV solutions.
Structured internal career advancement opportunities.
Part of specialised product focus groups, alongside the delivery teams and leveraging off Global Service Now business groups.
Be part of a supportive team which supports your career development and success through highly collaborative breakout sessions allowing you to enhance your skills and share knowledge.
Part of a team that encourages and incentivises out of the box thinking, innovation to drive products and services within the Service Now ecosystem.
Exposure and opportunity to work on digital and business transformation.
What you will need to succeed: Experience in running, managing and delivering robust, best-practice based Service Now implementations.
Experienced in various scripting languages used in Service Now.
Solid skills/experience working with Development APIs.
Expertise in Service Now automation integrations and setups through Service Now Orchestration and Web Services.
Strong stakeholder management experience and demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
Strong ability to provide well-conceived, clearly articulated, pragmatic solutions and recommendations to complex business problems and communicating these to non-technical audiences.
Service Now base certifications plus a minimum of two learning path certifications such as ITSM/IRM/HR streams.
Good written and strong verbal communication skills.
Excellent time management skills.
Ability to run design workshops, conduct training and communicate with customer C-level stakeholders.
Work in agile/scrum development process.
Proven experience in handling complex foundation data source integrations like Workday as well as BAU integrations like LDAP, emails, ebonding between different systems.
Proven experience in understanding and capturing business requirements, streamlining complex business/IT processes and helping manage/deploy Service Now capabilities in an agile manner.
Why DXC - DXC global Service Now business group draws on our experience as a strategic partner to deliver innovative models that automate and optimise workflows and processes across the enterprise and accelerate technology-driven business transformations.
Our 'people first' mindset comes to life offering the ultimate in working flexibility.
We take a virtual-first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.
DXC Culture & Benefits - DXC Technology is dedicated to 'putting its people first'.
We offer competitive remuneration; benefits, training and career opportunities - as well as a culture that demonstrates our employees are our priority.
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