Senior Customer Service Officer

Vor 2 Tagen


Melbourne, Österreich Robert Walters Vollzeit

Our client is seeking a Member Service Consultant to join their dynamic team.
This role offers an exciting opportunity to be part of a dedicated Service Centre Team, providing exceptional service experiences to members through various channels.
The successful candidate will play a crucial role in preserving and growing the membership base by building strong interpersonal relationships with members and employers, improving awareness of membership benefits, and directing members to the most appropriate division of the business to meet their needs.
Monday - Friday 8:30am - 7pm rotating roster January 2025 start
What you'll do: As a Member Service Consultant, your primary responsibility will be handling inbound and outbound member and employer enquiries to deliver a 'members first' service experience.
You will play a vital role in preserving and growing the membership base by creating and building strong interpersonal relationships with our members and employers.
Your ability to identify member needs, undertake problem-solving, provide accurate information, assess advice service requirements, and respond professionally to enquiries will be key to your success in this role.
Deliver a 'member's first' experience through effective handling of member enquiries Promote customer retention and satisfaction by identifying and understanding member needs Provide factual, accurate and consistent information to customer enquiries Assess whether an advice service is required, and refer member to either a Superannuation Adviser or a Financial Planner as appropriate Provide optimum levels of service by responding to enquiries professionally, listening and developing a rapport with the customer Escalate complaints where required to the leadership team What you bring: MUST have Superannuation experience Capacity to work collaboratively and in a team environment Problem-solving and analytical skills Ability to be flexible and adaptable to change Ability to self-manage performance What sets this company apart: Our client is committed to delivering a 'Members First' service experience via their Service Centre.
They manage all superannuation and insurance member administrative services while driving a culture of continuous improvement.
They strive for great outcomes for members and clients while continually improving how this happens.
Their dedication towards their members sets them apart from other companies.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ali Alpe on +61 3 8628 2166 or ****** for a confidential discussion.
About the job Contract Type: FULL_TIME Focus: Call Centre Industry: Call Centre and Customer Service Workplace Type: Hybrid Experience Level: Associate Salary: Negotiable Location: Melbourne CBD Job Reference: 2025740/001 Date posted: 13 December 2024 Consultant: Ali Alpe #J-18808-Ljbffr



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