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Information Technology And Records Officer
vor 2 Monaten
Information Technology and Records Officer 6 month – Non ongoing (with opportunity to extend) Why this role matters The Information Technology and Records Management Officer supports the Agency's business technology and provides stewardship over the Agency's digital records and information.
You are someone who can: Provide advice and support across a broad range of information technology business applications, desktop and cloud systems, information governance and record management procedures. Work proactively and collaboratively with all stakeholders to ensure coordination and quality outcomes for all facets of the Agency's digital systems and technical support service delivery. Provide expert technology support for WGEA's business operations and on-site, flexible and remote working support. Troubleshoot technical issues, with support to resolution and/or escalation to external support organisations as required. Coordinate WGEA's information and records management systems, specifically managing metadata across digital information assets and supporting staff in the ongoing enhancement of the Agency's SharePoint rollout. Administer the Agency's business systems (Confluence, Jira, monday.com, Microsoft Teams), office applications and Microsoft Cloud IaaS environment, managing access and user entitlements. Monitor the Agency's outsourced data security management, ensuring adequate coverage and response of the Agency's network, infrastructure and data to threat events. Provide guidance and training to staff on key technology areas such as ICT policy, security, information and records management, and general systems usage; including supporting the technical onboarding of new employees. Document IT information, assets, processes and maintain an IT knowledge library. We are seeking an individual with the following minimum requirements and experience:
Ability to organise, provide, review and enhance ICT and business application support services to staff. Strong analytical and problem-solving skills involving complex information, particularly within a legislative framework. Excellent time-management skills, with a demonstrated ability to work pro-actively in a team environment, with strong attention to detail and accuracy. Ability to manage information assets and data. Ability to provide one-on-one and group training, develop training content and evaluate user capability. Effective interpersonal skills, with an ability to communicate information clearly, concisely and professionally, both verbally and in writing. Baseline Security Clearance or the ability to obtain clearance (this includes being an Australian Citizen). To find out more about the role and how to apply please refer to the Application Package.
Job applications close Monday, 11th November 2024 at 10:00am Information Technology and Records Officer (PDF, 219.09 KB)
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