Glenworth Valley Outdoor Adventures | Horse Riding Lesson Instructor

Glenworth Valley Services P/L ABN: 42 658 080 810 T/A Glenworth Valley Wilderness Adventures

OUTDOOR WILDERNESS EXPERIENCES | CAMPING & ACCOMMODATION | AGISTMENT | EVENTS
69 Cooks Rd, Glenworth Valley NSW 2250 p : 02 4375 1222 e :

Thank you for enquiring about our Horse Riding Lesson Instructor position at Glenworth Valley Wilderness Adventures (GVWA), Australia's largest horse riding and outdoor adventure centre.
To apply, please fill out our relevant application form and email it to
About our organisation
GVWA is a 3000-acre, family-owned, multi-award-winning business specializing in a diverse range of events and adventure tourism activities such as horse riding, kayaking, quad biking, abseiling, laser skirmish, outdoor education, and corporate team building activities.
We also run a large campground, eco villas, and horse agistment services as well as our state-of-the-art Valley Event Centre, where we host various events including weddings and corporate functions.
We have been in business for more than 50 years and employ a passionate team of 40 full-time and approximately 100 part-time and casual staff.
Glenworth Valley is also home to the largest horse riding centre in the Southern hemisphere.

Why do people love working at Glenworth Valley?

Employment at Glenworth Valley offers a great lifestyle and ideal work environment due to the magnificent natural scenery, the enjoyable services we provide, and the amazing, friendly team you will be working with.
Glenworth Valley is located only 4 kilometers off the M1 Motorway via the Calga/Peats Ridge exit, which is 15 minutes from Gosford.
To familiarize yourself with our business, please visit
Purpose of the role
Provide high-quality customer service by teaching lesson students how to ride safely in a fun, enthusiastic manner that encourages learning and the continuation of lessons with GV.
Majority of our lesson clients are either children or adults of beginner to intermediate level who are looking to learn to ride, get back into riding after some time off, or to further develop their horse-riding skills.
The types of lessons we offer are 1/2 private lessons and 1-hour group lessons generally with 3-6 people per group.
The majority of our lessons are taught in the arena; however, we also offer instructional trail rides if they wish.
Our lessons run from February to December annually, and group lessons are generally booked in blocks of weekly or fortnightly lessons per school term.
Other opportunities also exist for our instructors to work in other areas of the business, including instructing 1-day and 3-day weekly school holiday horse riding camps, trail riding guiding, and teaching private lessons to agisters on property, including clinics such as Junior and Adult riding club days in agistment.
Glenworth Valley manages all logistics for you, such as sales, marketing, insurances, bookings, payment collection, horse preparation, and training, allowing our instructors to arrive on the day ready to teach using our horses and equipment.
Who we are looking for
We are looking for an experienced horse person who enjoys imparting and sharing their knowledge of horses and horse riding with others and is looking for a consistent and reliable client base of lesson clients.
The Horse Riding Lesson Instructor will be responsible for delivering safe, enjoyable, and educational riding lessons for individuals and groups.
This position is ideal for experienced instructors who are passionate about teaching and working with riders of all levels in a supportive, well-organized setting.
All applicants must be 18 years of age, non-smoking, have their own transport, and be able to work a regular day on a weekend.
Currently, lessons are only offered on weekends and midweek via school holiday horse riding camps.
Remuneration
This role is offered as either a contracted or employment role subject to your preference.
A higher rate is paid to qualified instructors compared to non-qualified instructors.
The rate also varies depending on the type of lesson and the quantity of students in each group.
The rates of pay are:
1/2 hour 1 person 2 person 3 person group 4 person 5 people 6 people
private group lesson group lesson lesson group lesson group lesson group lesson
Qualified Contract $28.18 $41.65 $49.92 $58.19 $66.47 $74.74 $83.01
Instructor
Unqualified Contract $26.11 $38.54 $46.18 $53.81 $61.45 $69.08 $76.72
Instructor
Employee Instructor $23.37 $34.49 $41.33 $48.16 $55.00 $61.83 $68.67

Position Description
Job Title Horse Riding Instructor
Reports to Horse Riding Centre Manager (HRCM)
Supervises Lesson volunteers
Hours Hours of employment typically range from 7:30 am to 5:30 pm on either Saturday or Sunday
Breaks 30-minute unpaid lunch break
Updated October 2024

Our Mission To provide exceptional experiences sustainably by connecting people through our spectacular wilderness.

Our Vision To be Australia's leading provider of outstanding wilderness experiences.

Purpose To provide high-quality customer service to teach customers how to ride safely in a fun, enthusiastic manner that encourages students to enjoy learning and continue having lessons with GV.

Key Result Areas • Customer Service / Satisfaction
Horse Riding lesson Instructing Administration Work Health and Safety Key Behaviors Communication Skills – Takes the initiative to communicate in an accurate, appealing, and engaging manner to work colleagues and customers.
Expresses thoughts clearly both verbally and in writing.
Listens, understands, encourages, and influences others.

Customer Focus – Anticipates and meets the needs of customers and responds appropriately.
Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and experience to all customers.
Technical Proficiency – Demonstrates the appropriate level of proficiency in the principles and practices of horse riding, horse handling, lesson instructing, and WHS.
Adaptability- Tailor lessons to accommodate various skill levels, providing individualized guidance where needed.

Performance Outcomes
Customer Service / • Make all customers feel welcome and relaxed
Satisfaction • Provide excellent customer service in accordance with your training in a friendly, helpful and professional manner that results in customers being happy and satisfied, and encourages repeat visitation
Represent and promote Glenworth Valley as a high-quality, desirable, and professional destination in a way that encourages 5-star reviews.
Upsell and promote our other services and activities, i.e., horse sales and horse agistment, holidays, horse riding camps, trail rides, social rides, and our other adventure activities.
Respond to customer feedback and questions in a helpful and professional manner, passing on relevant feedback or escalating to management where necessary.
Demonstrate a passion for providing outstanding customer service in an environment that is clean, professional, safe, fun, and indicative of our reputation as the leading horse riding and outdoor adventure centre in Australia.
Horse Riding lesson • Interact and instruct customers using an engaging and outgoing approach that builds the skill of those in your classes through positive reinforcement and rapport whilst demonstrating professionalism
Provide a fun, happy, uplifting, and enjoyable experience whilst adhering to the highest standards of customer care and safety.
Share knowledge in accordance with your training about the natural environment, history, and other relevant educational content to enhance the participants' experience.
Manage the safety and wellbeing of your group in a diligent and professional manner.
Impart your knowledge of horse riding and develop the skill of those in your group through positive reinforcement and encouragement.
Assist with basic pre- and post-lesson horse care as necessary.
Administration • When required, request and conduct meetings with HRCM's to discuss any issues, resource needs, etc.

Refer any customer enquiries and problems to the admin office.
Refer any unresolved matters to the HRCM's.
Provide accurate handover and manifest information to GV office.
Complete your own accurate invoices of services rendered to GV finance.
Refer all bookings to the GV admin office.
Work Health and Safety • Applies health and safety knowledge to impart an attitude, standard, and performance in line with a safety-first culture.

Reflect, in attitude and performance, the standards Glenworth Valley Wilderness Adventures requires, thereby acting as a role model for other team members.
Perform all work with a high attention to detail and an absolute focus on appropriate safety standards and practices in accordance with procedures.
Follow all emergency response procedures and first aid training to respond and assist in an emergency situation.
Accurately report and document all incidents and near misses, hazards in a timely manner in accordance with the company policies and procedures.
Proactively identify potential risks.
Once a level of competence has been displayed, you will be responsible for supervising and helping with the management of our valued volunteers under the guidance of the HRCM.

Position Qualities, Skills, and General Requirements
Essential Qualities and Skills • Employment background with extensive and thorough knowledge of the horse industry.

All staff are required to obtain and keep current their First Aid certificate and Working with Children Check.

AHRC/NCAS/EA/BHS etc Level 1 equivalent or above (preferred but not essential).
Ability to work as directed.
Desirable qualities and skills Good knowledge of horses, customer service, guiding, and the tourism/hospitality industry.
Thorough knowledge of all Glenworth Valley Wilderness Adventures policies and procedures.
The ability to juggle competing priorities and work at a hectic pace during busy times.
Strong commitment to delivering high-quality customer service and horse riding experiences.
General Requirements • Glenworth Valley is a non-smoking work environment.

Working as directed.
Obtain and keep current First Aid Certificate and Working With Children Check.
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