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Junior Customer Service

vor 2 Wochen


Gold Coast, Österreich Snap Vollzeit

About Us:Snap Print Solutions Southport is a locally owned, small but growing printing business offering custom printing services for businesses and individuals.
From brochures and banners to personalized items, we pride ourselves on delivering high-quality products with excellent customer service.
Job Description:We are looking for a friendly, enthusiastic Junior Customer Service Representative to join our team.
In this role, you will be the first point of contact for our customers, assisting them with inquiries, placing orders, and providing support to ensure a smooth customer experience.
This is a great opportunity for someone who is eager to start a career in customer service and grow with a supportive team.
Responsibilities:

Greet customers in person, by phone, or via email, and answer their inquiries promptly and professionally
Assist customers with placing orders and processing payments
Provide information about our products and services, including pricing, order status, and delivery times
Address and resolve customer complaints or escalate issues when necessary
Maintain accurate customer records and order details in the system
Assist in tracking order progress and follow-up with customers on delivery timelines
Collaborate with the production team to ensure customer needs are met

Requirements:

Excellent verbal and written communication skills
A customer-first attitude with a friendly and approachable demeanor
Strong attention to detail and organizational skills
Ability to multitask and manage time effectively in a fast-paced environment
Basic computer skills (knowledge of Microsoft Office, email)
Prior experience in customer service is a plus but not required

Benefits:

Competitive entry-level salary
On-the-job training and mentorship
Opportunity for growth within the company
Supportive and friendly team environment

How to Apply:If you are passionate about helping customers and looking for an opportunity to develop your career, we'd love to hear from you
Please send your resume and a brief cover letter to ******.
Snap Print Solutions Southport is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.