Amazon | Technical Support Engineer, Amazon Robotics Technical Support
vor 12 Stunden
Technical Support Engineer, Amazon Robotics Technical Support (ARTS) Job ID: 2835906 | Amazon Commercial Services Pty Ltd
Intro Statement
Are you a Support Engineer eager for more challenging and impactful work?
Do you thrive on solving complex technical problems and putting customers first?
If so, Amazon has the perfect opportunity for you.
Amazon Robotics is expanding its Technical Support Engineering team in Melbourne, and we're looking for talented engineers to join us.
Our team combines technical expertise, customer obsession, and problem-solving prowess to keep over one million Amazon robots running 24/7.
Worried about your lack of robotics experience?
Don't be
We'll build on your existing technical expertise and provide the training you need to succeed.
Join us at Amazon Robotics and see how your work can make a real difference
Key Job Responsibilities Service Restoration: Deep-dive into and resolve technical issues via our in-house ticketing system.
Utilize various data sources and logs to identify hardware or software faults within the Amazon Robotics environment, including addressing robotics performance issues, server issues affecting robot navigation, and robotic station malfunctions.
Collaboration: Collaborate with on-site robotics technicians and engineers, guiding their troubleshooting efforts, and partner with software development engineers who create the code that powers the robots, ensuring seamless integration and functionality across all systems.
High Severity Calls: When critical issues affecting the customer experience occur, you will be directly involved, participating in live troubleshooting sessions via conference bridge, coordinating resolution efforts, and escalating as needed.
Utilizing various data sources such as logs, dashboards, and data dumps, you will identify problematic components within the robotics infrastructure and develop mitigation plans.
Process Improvement and Automation: Contribute to the continual improvement of our processes and procedures, participate in internal projects, and help make things better for our team and, in turn, our customers.
About the Team We are Amazon's premier Robotics problem solvers.
We are a global team of robotic system specialists in the US and EU, looking to extend our 24/7 coverage by building our team in Australia.
We provide remote technical support via tickets, phone, and chat mediums.
We have a thorough internal training program and will provide onsite and remote mentors, as well as training at customer sites.
Please note that as part of this role you will be expected to work a 5-day work week, one day of which will be over the weekend to ensure critical 24-hour global support coverage.
While you are "on call" for high severity events during your shift, unlike many technical support roles, our TSE role requires no out-of-hours on call
BASIC QUALIFICATIONS Relevant Bachelor's degree, or equivalent combination of education and experience.
Three years of technical support experience supporting enterprise systems, platforms, or applications in a first-line (or above) operations team (the focus should be on troubleshooting and root-causing issues, not necessarily system configuration).
Excellent verbal and written communication skills, including communication to various levels of customers/leadership and experience with authoring product knowledge base content.
Previous experience with technical troubleshooting inclusive of pulling and reading logs, interpreting dashboards and responding to service alerts/alarms.
Demonstrated proficiency with Linux and running SQL queries.
PREFERRED QUALIFICATIONS Master's degree in a relevant technical field.
Five or more years of troubleshooting systems, platforms, or applications in a second-line (or above) operations team.
Active technical certifications in one or more relevant technical fields (Cloud services, Networking, Cybersecurity, etc.).
Understanding of project and change management methodologies and best practices.
Scripting knowledge in any programming language, with previous experience automating tasks via scripts.
Acknowledgement of Country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement:
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
Posted: November 19, 2024 (Updated about 18 hours ago)
#J-18808-Ljbffr
-
Sydney, Österreich Amazon VollzeitTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)Job ID: 2835906 | Amazon Commercial Services Pty LtdIntro StatementAre you a Support Engineer eager for more challenging and impactful work? Do you thrive on solving complex technical problems and putting customers first? If so, Amazon has the perfect opportunity for you.Amazon Robotics is...
-
Sydney, Österreich Amazon VollzeitTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)Job ID: 2835906 | Amazon Commercial Services Pty LtdIntro StatementAre you a Support Engineer eager for more challenging and impactful work? Do you thrive on solving complex technical problems and putting customers first? If so, Amazon has the perfect opportunity for you.Amazon Robotics is...
-
Sydney, Österreich Amazon VollzeitTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)Job ID: 2835906 | Amazon Commercial Services Pty LtdIntro StatementAre you a Support Engineer eager for more challenging and impactful work?Do you thrive on solving complex technical problems and putting customers first?If so, Amazon has the perfect opportunity for you.Amazon Robotics is...
-
Sydney, Österreich Tideri Jobbörse VollzeitTechnical Support Engineer, Amazon Robotics Technical Support (ARTS) Job ID: 2835906 | Amazon Commercial Services Pty Ltd Intro StatementAre you a Support Engineer eager for more challenging and impactful work?Do you thrive on solving complex technical problems and putting customers first?If so, Amazon has the perfect opportunity for you.Amazon Robotics is...
-
Catalog Support Engineer, Amazon
vor 1 Monat
Sydney, Österreich Amazon VollzeitJob ID: 2672271 | Amazon UK Services Ltd. - A10Work hard.Have fun.Make history.The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog.As a member of Amazon Selection and Catalog Systems team, you'll play a key role in driving Amazon's...
-
Robotics Change Management Engineer, Integration
vor 1 Woche
Sydney, Österreich Amazon VollzeitJob ID: 2642727 | Amazon Support Services Pty Ltd - D05Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Amazon Robotics.We are a smart global team of doers that work passionately to apply cutting...
-
Senior Security Engineer, Amazon Security
vor 1 Monat
Sydney, Österreich Amazon VollzeitEmbark on a Mission to Fortify Amazon's Defenses as a Senior Security Engineer with the Vulnerability Management & Remediation Operations team!Amazon Security is seeking an experienced and innovative Senior Security Engineer to join our Vulnerability Management and Remediation Operations (VMRO) team in Sydney, Australia.The VMRO team is responsible for...
-
Ops & Support Lead, Amazon Freight
vor 1 Monat
Sydney, Österreich Amazon VollzeitAmazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs.We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily.Businesses of all sizes have...
-
Telecom Ops Engineer, Amazon Connect
vor 1 Tag
Sydney, Österreich Amazon VollzeitJob ID: 2834048 | Amazon Support Services Pty LtdWant to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.Amazon Connect is a highly...
-
Cloud Support Engineer
vor 2 Monaten
Sydney, Österreich Amazon VollzeitJob ID: 2769741 | Amazon Web Services New Zealand LimitedABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of...
-
Cloud Support Engineer
vor 1 Woche
Sydney, Österreich Amazon VollzeitJob ID: 2794251 | Amazon Web Services New Zealand LimitedIn AWS Support (premiumsupport/), every day will bring new and exciting challenges on the job.As you interact with leading engineers and customers around the world to build, troubleshoot, secure, and optimise their workloads.You will learn a diverse set of cloud technologies as you hone your advanced...
-
Cloud Support Engineer
vor 3 Wochen
Sydney, Österreich Amazon VollzeitDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support...
-
Cloud Support Engineer
vor 4 Wochen
Sydney, Österreich Amazon VollzeitJob ID: 2815639 | Amazon Web Services Australia Pty LtdAmazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services...
-
Solutions Architect
vor 3 Wochen
Sydney, Österreich Amazon VollzeitJob ID: 2826021 | Amazon Web Services Australia Pty LtdWithin the Gen AI/ML Specialist organization, this position is part of the Worldwide Specialist Solution Architecture Team, where you will join a global team for Amazon QuickSight (inclusive of Amazon Q). You will help guide customers in their adoption of Q and QuickSight through the creation of scalable...
-
Solutions Architect
vor 2 Wochen
Sydney, Österreich Amazon VollzeitJob ID: 2826021 | Amazon Web Services Australia Pty LtdWithin the Gen AI/ML Specialist organization, this position is part of the Worldwide Specialist Solution Architecture Team, where you will join a global team for Amazon QuickSight (inclusive of Amazon Q).You will help guide customers in their adoption of Q and QuickSight through the creation of scalable...
-
Cloud Support Engineer
vor 1 Woche
Sydney, Österreich Amazon VollzeitJob ID: 2815639 | Amazon Web Services Australia Pty LtdAmazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services...
-
Telecom Engineer
vor 1 Woche
Sydney, Österreich Amazon VollzeitTelecom Engineer - (Mandarin, English), Amazon ConnectJob ID: 2832217 | Amazon Support Services Pty LtdAs part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations.We will accomplish this by...
-
Technical Account Manager
vor 2 Wochen
Sydney, Österreich Amazon VollzeitTechnical Account Manager - ISV, ES - ANZJob ID: 2829609 | Amazon Web Services Australia Pty LtdAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform. You work...
-
Cloud Support Engineer
vor 4 Wochen
Sydney, Österreich Amazon VollzeitJob ID: 2815639 | Amazon Web Services Australia Pty LtdAmazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services...
-
Support Engineer, Aws Incident Response
vor 2 Wochen
Sydney, Österreich Amazon VollzeitJob ID: 2811087 | Amazon Support Services Pty LtdAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have...
