Technical Support Engineer
Vor 2 Tagen
We are a leading trading platform that is ambitiously expanding to the four corners of the globe.
Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience.
We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We are looking for a Technical Support Engineer to join our dynamic team and play a critical role in ensuring our services run smoothly.
As a Technical Support Engineer, you will be responsible for investigating and resolving service requests from customers, automating manual tasks, developing internal tools, and collaborating with cross-functional teams to improve operational efficiency.
Responsibilities: Investigate and resolve service requests – describe, triage, and resolve clients requests Monitor System Health State, investigate abnormal system behaviour, and escalate in case of component failure Automatization of manual tasks and design of internal tools leveraging advanced technologies, including AI, to streamline operations Design operational tools to make the process of issue identification (root cause) and resolution better and faster Collaborate with team(s) members (including risk managers, DBA, dev team, customer support, etc.)
to research and resolve problems Create documentation on troubleshooting techniques for common (repetitive) issues Key requirements: Python, SQL (PostgreSQL), the ability to work with any Unix OS DevOps experience Experience with different monitoring tools, e.g., Kibana, Grafana, Prometheus, Datadog, and AWS metrics T2-T3 Technical Support experience Experience in setting up alerts (PagerDuty) Technical documentation writing skills Available to work in shifts (Monday to Sunday 24/7) Business level proficiency in English or above (equivalent to B2 or above in CEFR) Preferred experience: FinTech/Trading experience What you will get in return: Competitive Salary: We believe great work deserves great pay
Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
Work-Life Harmony: Join a company that genuinely cares about you —because your life outside of work matters just as much as your time on the clock.
Annual Performance Bonus: Your hard work doesn't go unnoticed
Celebrate your achievements with a well-deserved annual bonus tied to your performance.
Generous Time Off: Need a breather?
Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
Employee Referral Program: Love working here?
Share the love
Bring your talented friends on board and get rewarded for growing our awesome team.
Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we've got your back.
Plus, location-specific benefits and perks
Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply).
Adventure awaits
Volunteer Days: Make a difference
Take two additional paid days each year to support causes you care about and give back to the community.
Closing: Be a key player at the forefront of the digital assets movement, propelling your career to new heights
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.
[Applicable only to candidates from Poland]: Our company has an Internal Reporting Procedure.
It is available from the Human Resources Department upon request ****** .
You may report a violation referred to in the Procedure under the terms specified therein.
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