It Customer Operations Manager
vor 2 Wochen
Management (Information & Communication Technology)Full timeL3Harris Technologies is an agile global aerospace and defence technology innovator, delivering end-to-end solutions that meet customers' mission-critical needs. We provide advanced defence and commercial technologies across the air, land, sea, space, and cyber domains.L3Harris Australia has provided advanced technology solutions to the Australian Defence Force and Commercial customers for over 25 years. As a government partner of choice, L3Harris brings speed, innovation, and flawless execution together with our commitment to make the world safer and more secure.Our values of Integrity, Excellence, and Respect are at the core of everything we do and inspire our people around the globe.About the roleWe are seeking an experienced and strategic-minded APAC ITSS Service Delivery Lead to own our customer-facing IT support operations across the Asia-Pacific region, with a focus on Australia. The successful candidate will be responsible for managing a team of support professionals, overseeing IT service delivery in complex and geographically distributed environments, and driving stakeholder engagement and strategic planning initiatives to enhance the overall customer experience.The remit of this role is challenging and diverse. Day-to-day your work will be to ensure alignment with regional and global IT strategies and objectives. You will liaise closely with the APAC Regional IT Manager to develop and implement strategic plans for IT support operations in the region, leveraging industry best practices and emerging technologies to enhance service delivery and customer satisfaction. Provide leadership and guidance to the IT support team. Oversee the utilisation and management of the ticketing system (ServiceNow) in the APAC region, ensuring adherence to best practices and standards for incident management, request fulfilment, and service reporting. Develop and implement service level agreements (SLAs) and key performance indicators (KPIs) for IT support operations in the APAC region, monitoring performance against targets and driving improvements as needed.About youTo be successful in this role and to best leverage the opportunities provided by L3Harris, some skills & experience ideal applicants will bring include:You are an experienced and strategic-minded IT professional with a passion for delivering exceptional customer service and driving strategic initiatives in a complex and diverse environment.You have a proven track record of leadership in IT service management, with a minimum of 5 years in a leadership or managerial role.Your strong knowledge of the ITIL framework and best practices, along with certification, sets you apart as a leader in the field.You possess excellent leadership, communication, and stakeholder management skills, enabling you to build and maintain strong relationships with internal and external stakeholders.You thrive in a fast-paced, multicultural environment and can effectively manage multiple priorities to drive results.Your proficiency in utilising and managing ticketing systems, with experience in ServiceNow highly desirable, ensures efficient and effective IT service delivery.You are proactive, optimistic and possess a "can do" attitude.You are a natural advocate for continuous improvement.What we offerWorking at L3Harris offers various benefits including:A dynamic and inclusive working environment.Flexible working arrangements and a commitment to work-life balance.Company supported professional development programs.L3Harris respectfully requests no agency submissions at this time.All applicants must be eligible to obtain and hold an Australian Defence Security Clearance.Eligibility and clearance process information can be found at: Defence Security Clearance Overview
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It Customer Operations Manager
vor 2 Wochen
Brisbane, Österreich L3Harris Technologies VollzeitManagement (Information & Communication Technology) Full timeL3Harris Technologies is an agile global aerospace and defence technology innovator, delivering end-to-end solutions that meet customers' mission-critical needs.We provide advanced defence and commercial technologies across the air, land, sea, space, and cyber domains.L3Harris Australia has...
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Brisbane, Österreich Tideri Jobbörse VollzeitManagement (Information & Communication Technology) Full time L3Harris Technologies is an agile global aerospace and defence technology innovator, delivering end-to-end solutions that meet customers' mission-critical needs.We provide advanced defence and commercial technologies across the air, land, sea, space, and cyber domains.L3Harris Australia has...
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Customer Service Representative Ii
vor 2 Monaten
Brisbane, Österreich Customer Labs VollzeitSelect how often (in days) to receive an alert:Title: Customer Service Representative IIRequisition Id: 9440Job Function: Field Services OperationsCareer Area: OperationsAbout Us:At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health.This includes working to create a more sustainable, shared...
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It Operations Specialist
vor 4 Wochen
Brisbane, Österreich Fullstop.Ai VollzeitFounded in Brisbane in 2005, fullstop.ai is a Google partner and a leader in delivering conversational AI solutions that transform customer interactions. With a focus on innovative, first-class AI, we help renowned brands across Australia and New Zealand automate high-volume customer interactions. Our goal is to be Australia's trusted leader in...
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Project Manager
vor 3 Wochen
Brisbane, Österreich Exclaim IT VollzeitLocation: Fortitude Valley, Queensland Type: Contract Job #17275 Overview Our commercial client is looking for a Brisbane-based Organisational Change Manager who will be responsible for ensuring that the impact of new IT systems and processes for a large IT program are managed in an effective way to ensure the delivery of desired business outcomes, applying...
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Project Manager
vor 4 Wochen
Brisbane, Österreich Exclaim IT VollzeitLocation: Brisbane, Queensland Type: Contract Job #17200 Overview Our Brisbane-based commercial client is seeking to engage a Senior Project Manager (Stream Lead) to oversee and support multiple Project Managers within multiple program streams as part of a large-scale program: Archiving / Decommissioning, Modernisation, Data Governance and Generative AI.This...
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Service Operations Analyst – It Operations
vor 1 Monat
Brisbane, Österreich The Star Ent Group VollzeitService Operations Analyst – IT Operations & ServicesApply now Job no: 529954 Work type: Permanent Full Time Location: Sydney, Brisbane Categories: Technology The Star Entertainment Group (TSEG) is a publicly listed company on the ASX.Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our...
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Help Desk
vor 1 Monat
Brisbane, Österreich Exclaim IT VollzeitLocation: Murarrie, Queensland Type: Permanent Job #17236 Salary: A$83,625 Overview Our client is looking to engage a Service Desk Consultant (level 1-2 support) on a permanent basis.In this role you will be optimizing and managing IT service desk operations to enhance efficiency, improve customer experience, and ensure smooth business operations.You will...
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Property Technology Manager
vor 1 Monat
Brisbane, Österreich The Star Ent Group VollzeitProperty Technology Manager - Brisbane - IT Operations & ServicesApply now Job no: 531691 Work type: Permanent Full Time Location: Brisbane Categories: Technology The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our...
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Property Technology Manager
vor 1 Monat
Brisbane, Österreich The Star Ent Group VollzeitProperty Technology Manager - Brisbane - IT Operations & ServicesApply now Job no: 531691 Work type: Permanent Full Time Location: Brisbane Categories: Technology The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our...
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Property Technology Manager
vor 1 Monat
Brisbane, Österreich The Star Ent Group VollzeitProperty Technology Manager - Brisbane - IT Operations & ServicesApply now Job no: 531691 Work type: Permanent Full Time Location: Brisbane Categories: Technology The Star Entertainment Group (TSEG) is a publicly listed company on the ASX.Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our...
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Customer Service Manager
vor 1 Tag
Brisbane, Österreich This Is An It Support Group VollzeitDescriptionThe Customer Service Manager's main responsibility is managing all direct and indirect service engagements, ensuring operational efficiency in the Australian region by providing leadership, facilitation, and coordination between internal and external stakeholders.Key Responsibilities Direct the development and maintenance of plans, practices, and...
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Customer Service Manager
vor 1 Tag
Brisbane, Österreich This Is An It Support Group VollzeitDescriptionThe Customer Service Manager's main responsibility is managing all direct and indirect service engagements, ensuring operational efficiency in the Australian region by providing leadership, facilitation, and coordination between internal and external stakeholders.Key ResponsibilitiesDirect the development and maintenance of plans, practices, and...
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Property Technology Manager
vor 1 Monat
Brisbane, Österreich Tideri Jobbörse VollzeitProperty Technology Manager - Brisbane - IT Operations & Services Apply now Job no: 531691Work type: Permanent Full TimeLocation: BrisbaneCategories: TechnologyThe Star Entertainment Group (TSEG) is a publicly listed company on the ASX.Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team...
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Project Manager
vor 1 Woche
Brisbane, Österreich Exclaim IT VollzeitLocation: Woolloongabba, Queensland Type: Contract Job #17258 Overview Our commercial client is seeking an experienced Technical Project Manager for an initial 12-month contract to oversee multiple projects within a large-scale digital transformation program.This role is pivotal in enhancing their technology stack, digital infrastructure, and governance...
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Fullstop.Ai | It Operations Specialist | Brisbane
vor 2 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitFounded in Brisbane in 2005, fullstop.ai is a Google partner and a leader in delivering conversational AI solutions that transform customer interactions.With a focus on innovative, first-class AI, we help renowned brands across Australia and New Zealand automate high-volume customer interactions.Our goal is to be Australia's trusted leader in conversational...
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Operations Manager
vor 3 Wochen
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A08 Technology Operations Manager
vor 4 Wochen
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A08 Technology Operations Manager
vor 13 Stunden
Brisbane, Österreich Davidson VollzeitAbout the Company Davidson Technology currently have an exciting opportunity that has arisen with one of our valued government organisation who supports the legislative process with essential services like administrative support, research assistance, and public engagement.We are seeking an experienced A08 Technology Operations Manager for an initial 12...
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Operations Manager
vor 3 Wochen
Brisbane, Österreich Auto & General VollzeitReporting to the General Manager, you will be responsible for the end-to-end Customer Service and Claims operations.You will also play an important role in supporting system and process improvements to drive productivity and efficiency.By nature, you will be a strong leader with a focus on process and system improvement.Your leadership skills will engage...
