Commonwealth Superannuation Corporation | Claims Engagement Representative
Vor 2 Tagen
Job Category: Banking and Financial Services, Call Centre and Customer Service, Insurance & Superannuation
Job Description Your new role
As a Claims Engagement Representative, you will be trusted with the responsibilities of triaging the initial claim consultations for customers and their representatives, laying the foundation for a seamless and supportive claims journey.
You will provide tailored and continuous customer engagement, predominately via phone which may involve a degree of complexity, including legislative, sensitive and medical information.
With resilience, empathy, and compassion, you will aid customers or their loved ones navigating challenging or sensitive circumstances predominately via phone.
If you are driven to provide exceptional customer service, possess strong communication skills, and can maintain empathy even in challenging circumstances, we encourage you to apply for the Claims Engagement Representative role.
Please note: We are open to consider applicants from any location nationally who meet the hiring criteria below.
Key information:
Start date: February 2025 Location: Canberra (hybrid arrangement) or Interstate (100% work from home) Working hours: Monday to Friday, up to 38 hours per week (excluding public holidays and leave) Training: We will need your full-time commitment and attendance for our 3 week training schedule as this is crucial to your learning and success.
Desired Skills and Experience What you need to excel:
Previous experience in customer service, claims processing, or related fields is advantageous Proficient in the use of Microsoft software and programs such as Salesforce or the ability to learn this quickly Administration skills and ability to maintain accurate record-keeping practices Demonstrate empathy, maintain a high standard of professionalism, and possess the resilience to thrive in challenging situations Clear written and verbal communication skills with the ability to clearly communicate to a range of audiences and stakeholders Ability to work in a team environment and autonomously CSC's Core Competencies reflect the key sets of skills, knowledge, experience, and behaviours required to perform your role effectively.
These are:
Delivering results and meeting customer expectations Working with People Adapting and Responding to Change Deciding and Initiating Action Analysing Commercial and Strategic Thinking What will you get in return?
6 month Randstad contract position available with possible extension Opportunities to gain the skills, experience, and development you need to enjoy a fulfilling career.
You will have engaging and meaningful work in an environment A variety of challenging and interesting work with the opportunity to develop your skills Flexible workplace arrangements including remote working Benefit from CSC's commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.
To apply for this opportunity please include a cover letter outlining your suitable skills, career aspiration alignment and interest in the position and working for CSC, along with your current resume.
For questions or more information about this opportunity, please reach out to
Please note: Agency submissions will not be considered for this position.
About CSC:
Visit our careers page to discover more about CSC, our core competencies and employee benefits:
The drive to make a difference.
With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years.
We are proud to serve those who serve Australia.
Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing.
Through our world-leading investment strategies, we are always growing and improving.
That means creating an environment where each and every one of us has the opportunity to strive together for excellence.
#J-18808-Ljbffr
-
Customer Engagement Representative
vor 1 Tag
Canberra, Österreich Commonwealth Superannuation Corporation VollzeitPosted: 07/01/2025Closing Date: 14/01/2025Job Type: ContractLocation: MelbourneJob Category: Banking and Financial Services, Call Centre and Customer Service, Insurance & SuperannuationJob DescriptionYour new role We are seeking a dedicated Customer Engagement Representatives to join our team.You will be responsible for providing end-to-end customer...
-
Customer Engagement Representative
vor 1 Tag
Canberra, Österreich Commonwealth Superannuation Corporation VollzeitPosted: 07/01/2025Closing Date: 14/01/2025Job Type: ContractLocation: MelbourneJob Category: Banking and Financial Services, Call Centre and Customer Service, Insurance & SuperannuationJob DescriptionYour new role We are seeking a dedicated Customer Engagement Representatives to join our team.You will be responsible for providing end-to-end customer...
-
Case Manager
vor 1 Tag
Canberra, Österreich Commonwealth Superannuation Corporation VollzeitJob Category: Banking and Financial Services, Insurance & Superannuation Job Description Your new role As a professional and experienced Case Manager, you will use your expertise to support and guide vulnerable customers through a difficult time in their lives.You will be empowered by management to use your sound judgement and create effective outcomes for...
-
Unit Pricing Analyst
vor 2 Monaten
Canberra, Österreich Commonwealth Superannuation Corporation VollzeitCommonwealth Superannuation Corporation – Canberra ACT 1 day ago, from Commonwealth Superannuation Corporation At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We're proud to wear the government crest, and proud to serve those who serve our country. Every day, CSC makes a real...
-
Canberra, Österreich Tideri Jobbörse VollzeitJob Category: Banking and Financial Services, Insurance & Superannuation Job Description Your new role: As the Product Manager, you will be responsible for supporting CSC's product development, distribution, and growth.This role is pivotal in delivering initiatives that support CSC's strategic agenda of acquisition and customer retention.Your success will be...
-
Product Manager
vor 3 Wochen
Canberra, Österreich Commonwealth Superannuation Corporation VollzeitJob Category: Banking and Financial Services, Insurance & SuperannuationJob DescriptionYour new role: As the Product Manager, you will be responsible for supporting CSC's product development, distribution, and growth. This role is pivotal in delivering initiatives that support CSC's strategic agenda of acquisition and customer retention. Your success will be...
-
Canberra, Österreich Tideri Jobbörse VollzeitSuperannuation (Insurance & Superannuation) Full time At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams.We're proud to wear the government crest, and proud to serve those who serve our country.Every day, CSC makes a real difference by guiding our customers to make the right...
-
People Data And Reporting Analyst
vor 1 Monat
Canberra, Österreich Commonwealth Superannuation Corporation VollzeitJob Category: Banking and Financial ServicesJob DescriptionYour new role:This exciting newly-created opportunity supports the Workforce Strategy and Business Partnering team, within the People function, by producing high-quality workforce data, reports, and analysis. As the People Data and Reporting Analyst, you will work within a collaborative and dynamic...
-
Commercial Analyst
vor 1 Monat
Canberra, Österreich Commonwealth Superannuation Corporation VollzeitJob Category: Banking and Financial ServicesJob DescriptionYour new role We have a permanent opportunity for an Analyst to join our highly valued Commercial Management team in the Technology and Transformation (TnT) team. Reporting to Commercial Manager - Transformation and Technology, you will support with financial management, procurement and workforce...
-
People Data And Reporting Analyst
vor 1 Monat
Canberra, Österreich Commonwealth Superannuation Corporation VollzeitJob Category: Banking and Financial ServicesJob DescriptionYour new role: This exciting newly-created opportunity supports the Workforce Strategy and Business Partnering team, within the People function, by producing high-quality workforce data, reports, and analysis. As the People Data and Reporting Analyst, you will work within a collaborative and dynamic...
-
Senior Network Operations Engineer
Vor 5 Tagen
Canberra, Österreich Commonwealth Superannuation Corporation VollzeitAdd expected salary to your profile for insightsAt CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams.We're proud to wear the government crest, and proud to serve those who serve our country.Every day, CSC makes a real difference by guiding our customers to make the right choices, and...
-
Senior Network Operations Engineer
Vor 2 Tagen
Canberra, Österreich Commonwealth Superannuation Corporation VollzeitAdd expected salary to your profile for insightsAt CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams.We're proud to wear the government crest, and proud to serve those who serve our country.Every day, CSC makes a real difference by guiding our customers to make the right choices, and...
-
Commonwealth Lawyers
Vor 2 Tagen
Canberra, Österreich Proximity VollzeitWhere careers go further! Work alongside our government clients Strategic and complex legal problems Learn from united expertise of 50+ lawyers Commonwealth Lawyers Proximity provides a unique opportunity of doing interesting public sector work under a commercial arrangement that provides support, development, and care. The Proximity Legal Group is a go-to...
-
Commonwealth Lawyers
vor 3 Monaten
Canberra, Österreich Proximity VollzeitWhere careers go further! Work alongside our government clients Strategic and complex legal problems Learn from united expertise of 50+ lawyers Commonwealth Lawyers Proximity provides a unique opportunity of doing interesting public sector work under a commercial arrangement that provides support, development, and care.The Proximity Legal Group is a go-to...
-
Canberra, Österreich Tideri Jobbörse VollzeitAdd expected salary to your profile for insights At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams.We're proud to wear the government crest, and proud to serve those who serve our country.Every day, CSC makes a real difference by guiding our customers to make the right choices, and...
-
People Data And Reporting Analyst
vor 2 Monaten
Canberra, Österreich Commonwealth Superannuation Corporation (Csc) VollzeitPosted: 26/11/2024Closing Date: 10/12/2024Job Type: Fixed TermLocation: CanberraJob Category: Banking and Financial ServicesJob DescriptionYour new role: This exciting newly-created opportunity supports the Workforce Strategy and Business Partnering team, within the People function, by producing high-quality workforce data, reports, and analysis.As the...
-
People Data And Reporting Analyst
vor 1 Monat
Canberra, Österreich Commonwealth Superannuation Corporation (Csc) VollzeitPosted: 26/11/2024Closing Date: 10/12/2024Job Type: Fixed TermLocation: CanberraJob Category: Banking and Financial ServicesJob DescriptionYour new role: This exciting newly-created opportunity supports the Workforce Strategy and Business Partnering team, within the People function, by producing high-quality workforce data, reports, and analysis.As the...
-
Canberra, Österreich Tideri Jobbörse VollzeitJob Category: Banking and Financial Services Job Description Your new role We have a permanent opportunity for an Analyst to join our highly valued Commercial Management team in the Technology and Transformation (TnT) team.Reporting to Commercial Manager - Transformation and Technology, you will support with financial management, procurement and workforce...
-
Commonwealth Superannuation Corporation
vor 1 Monat
Canberra, Österreich Tideri Jobbörse VollzeitPosted: 26/11/2024 Closing Date: 10/12/2024 Job Type: Fixed Term Location: Canberra Job Category: Banking and Financial Services Job Description Your new role: This exciting newly-created opportunity supports the Workforce Strategy and Business Partnering team, within the People function, by producing high-quality workforce data, reports, and analysis.As the...
-
Canberra, Österreich Ashurst VollzeitThe Opportunity:We have an excellent opportunity for a senior lawyer with experience in civil claims, public law (disputes and advisory work), regulatory investigations and litigation to join our team in Canberra.Sitting within the Disputes, Investigations and Advisory team, and working with Partners Melanie McKean and Rob Andersen, you will have the...
