Customer Success Engineer London, England

vor 3 Wochen

Sydney, Österreich Tbwa ChiatDay Inc Vollzeit

Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps.
We provide a search API used by thousands of customers in more than 100 countries.
Billions of search queries are answered every month thanks to the code we push into production every day.The Customer Success Engineer (CSE) serves as a designated technical contact and a trusted advisor to Algolia's customers.The CSE is the key member of the Customer solutions team, acting as the main liaison on a wide variety of client-facing technical topics, such as:Customer onboardingTrainingFurthermore, the CSE ensures the resolution of complex issues with the full context and understanding of the customers' specific product and technology environment.
By orchestrating reactive and proactive support across Algolia Product, Engineering and Customer Success teams, the CSE allows our customers to take full advantage of our offering.YOUR ROLE WILL CONSIST OF

Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needsScope, shape and present technical workshops to drive Algolia's adoptionAdvise Algolia's customers on the best technical and industry practices around search implementation and optimisationWork closely with your account's Customer Success Manager to ensure the customer's long-term health through a world-class support experience.Work across the organisation and escalate as necessary for confirmation of solutions or other options.Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.Proactively identify and work with the customer to resolve technical risks and bottlenecks.Provide guidance on how to optimise the use of their environment.YOU MIGHT BE A FIT IF YOU HAVE

Experience with REST API, database management, and web development technologiesExperience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audienceProficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channelsExcellence in time management, task prioritisation, and evaluation of situational urgencyTravel to customers' locations may be requiredNICE TO HAVE

Familiarity with iOS & Android platforms.Experience supporting open-source projects & their GitHub communities.WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

GRIT

- Problem-solving and perseverance capability in an ever-changing and growing environmentTRUST

- Willingness to trust our co-workers and to take ownershipCANDOR

- Ability to receive and give constructive feedbackCARE

- Genuine care about other team members, our clients and the decisions we make in the companyHUMILITY

- Aptitude for learning from others, putting ego asideWe're looking for talented, passionate people to build the world's best search & discovery technology.
As an ownership-driven company, we seek team members who thrive within an environment based on autonomy and diversity.
We're committed to building an inclusive and diverse workplace.
We care about each other and the world around us, and embrace talented people regardless of their race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability and socioeconomic background.READY TO APPLY?If you share our values and our enthusiasm for building the world's best search & discovery technology, we'd love to review your applicationApply for this job

* indicates a required field

#J-18808-Ljbffr

  • Customer Success Engineer London, England

    vor 1 Monat

    Sydney, Österreich Tbwa ChiatDay Inc Vollzeit

    Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries. Billions of search queries are answered every month thanks to the code we push into production every day.The Customer Success Engineer (CSE) serves as a...

  • Customer Success Engineer London, England

    vor 1 Monat

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps.We provide a search API used by thousands of customers in more than 100 countries.Billions of search queries are answered every month thanks to the code we push into production every day.The Customer Success Engineer (CSE) serves as a...

  • Customer Success Engineer London, England

    vor 1 Monat

    Sydney, Österreich Tbwa ChiatDay Inc Vollzeit

    Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps.We provide a search API used by thousands of customers in more than 100 countries.Billions of search queries are answered every month thanks to the code we push into production every day.The Customer Success Engineer (CSE) serves as a...

  • Customer Success Advocate

    vor 3 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Customer Success Advocate - French Speaker London, England At Algolia, we're looking for a Customer Success Advocate (Renewals Manager) responsible for high-volume engagements with a dedicated portfolio of customers in the EMEA region.As a CSA, you will engage with each customer proactively to improve their adoption of Algolia and identify risk and expansion...

  • Customer Success Advocate

    vor 4 Wochen

    Sydney, Österreich Tbwa ChiatDay Inc Vollzeit

    Customer Success Advocate - French SpeakerLondon, EnglandAt Algolia, we're looking for a Customer Success Advocate (Renewals Manager) responsible for high-volume engagements with a dedicated portfolio of customers in the EMEA region.As a CSA, you will engage with each customer proactively to improve their adoption of Algolia and identify risk and expansion...

  • Commercial Customer Success Engineer

    vor 2 Monaten

    Sydney, Österreich Accs - Ares Customer Care Solutions Gmbh Vollzeit

    Job DescriptionWe're looking for a Commercial Customer Success Engineer to drive the success of Procore's strategic commercial customers. In this role, you'll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their...

  • Senior Backend Software Engineer, Dashboard Platform London, England

    vor 2 Monaten

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Senior Backend Software Engineer, Dashboard Platform London, England Algolia is a fast-growing company that helps users deliver an intuitive search-as-you-type experience on their websites and mobile apps.We provide a search API used by thousands of customers in more than 100 countries.Today, Algolia powers 1.5 Trillion searches a year – that's 4 times...

  • Software Engineer

    vor 16 Stunden

    Sydney, Österreich Tbwa ChiatDay Inc Vollzeit

    At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds!Our APIs are used by thousands of customers in more than 100 countries.Billions of search queries are answered every month thanks to the code we push into production every day.THE TEAM: Join our dynamic, cross-functional team...

  • Engineering System Administrator

    vor 3 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Engineering System Administrator - French Speaking London, England Algolia is a mature, post-series D SaaS company focused on AI driven search as a service.We are looking for an Engineering System Administrator to join the IT team with a primary focus on owning and administering SaaS tools for our Product and Engineering teams.This is a succession position...

  • Customer Success Engineer

    vor 3 Wochen

    Sydney, Österreich Algolia Vollzeit

    Location: Candidate must be based in Australia.The Customer Success Engineer (CSE) serves as a designated technical contact and a trusted advisor to Algolia's customers.We are expanding our Customer Success Engineering team, and we are looking for a dedicated CSE based in Australia to help support our ANZ and SE Asia markets.The CSE is the key member of the...

  • Customer Success Engineer

    vor 4 Wochen

    Sydney, Österreich Algolia Vollzeit

    Location: Candidate must be based in Australia. The Customer Success Engineer (CSE) serves as a designated technical contact and a trusted advisor to Algolia's customers.We are expanding our Customer Success Engineering team, and we are looking for a dedicated CSE based in Australia to help support our ANZ and SE Asia markets. The CSE is the key member of...

  • Commercial Customer Success Engineer

    vor 4 Wochen

    Sydney, Österreich Procore Technologies Vollzeit

    We're looking for a Commercial Customer Success Engineer to drive the success of Procore's strategic commercial customers. In this role, you'll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore....

  • Senior Backend Software Engineer, Dashboard Platform London, England

    vor 2 Monaten

    Sydney, Österreich Tbwa ChiatDay Inc Vollzeit

    Senior Backend Software Engineer, Dashboard PlatformLondon, EnglandAlgolia is a fast-growing company that helps users deliver an intuitive search-as-you-type experience on their websites and mobile apps.We provide a search API used by thousands of customers in more than 100 countries.Today, Algolia powers 1.5 Trillion searches a year – that's 4 times more...

  • Hr Operations Specialist London, England

    vor 3 Wochen

    Sydney, Österreich Tbwa ChiatDay Inc Vollzeit

    At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds!Our People team is looking for a People Operations Specialist who will be responsible for managing employee's day-to-day questions, constantly improving process and documentation, and being a part of taking our People Support Help...

  • People Support Specialist London, England

    vor 4 Wochen

    Sydney, Österreich Tbwa ChiatDay Inc Vollzeit

    At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds!Our People team is looking for a People Operations Specialist who will be responsible for managing employee's day-to-day questions, constantly improving process and documentation, and being a part of taking our People Support Help...

  • Hr Operations Generalist London, England

    vor 3 Wochen

    Sydney, Österreich Tbwa ChiatDay Inc Vollzeit

    At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds!Our People team is looking for a People Operations Specialist who will be responsible for managing employee's day-to-day questions, constantly improving process and documentation, and being a part of taking our People Support Help...

  • Hr Operations Generalist London, England

    vor 3 Wochen

    Sydney, Österreich Tbwa ChiatDay Inc Vollzeit

    At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds!Our People team is looking for a People Operations Specialist who will be responsible for managing employee's day-to-day questions, constantly improving process and documentation, and being a part of taking our People Support Help...

  • Hr Operations Generalist London, England

    vor 3 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds!Our People team is looking for a People Operations Specialist who will be responsible for managing employee's day-to-day questions, constantly improving process and documentation, and being a part of taking our People Support Help...

  • People Support Specialist London, England

    vor 3 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds!Our People team is looking for a People Operations Specialist who will be responsible for managing employee's day-to-day questions, constantly improving process and documentation, and being a part of taking our People Support Help...

  • Commercial Customer Success Engineer

    vor 2 Monaten

    Sydney, Österreich Suffolk Tech Vollzeit

    We're looking for aCommercial Customer Success Engineerto drive the success of Procore's strategic commercial customers.In this role, you'll be the product champion of Procore and serve as a subject matter expert.You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore.You...