Customer Resolution Expert
vor 3 Monaten
At Optus, we have an ambitious goal to be Australia's most loved everyday brand.
The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner, while providing the best customer experience each and every time.
As a member of the Customer Resolution group, you'll form part of a wider community of Customer Resolution Experts empowered to provide our customers with exceptional service and support.
Customer Resolution Experts will be universal in customer care knowledge and complaints resolution experts who are able to resolve customer issues first time or know where to go to get the fastest, fairest resolution for our customers.
At Optus, we're creating an environment where we actively encourage a proactive and highly engaged team culture where staff are inspired to advocate for their customers to provide excellent service to reduce both internal and TIO complaints.
When a customer contacts our Customer Resolution Team, we own the issue end to end.
Your day in the life of a Customer Resolutions Expert at Optus Managing and investigating complaints from Optus customers both inbound and outbound from all channels via internal referral, voice, webform, Messenger, email, Digital Case or in writing, in a timely manner.
Ensure that all responses are thoroughly and accurately investigated, align with relevant Codes, Regulations and Legislation, and offer cost effective and creative resolutions.
Assisting and working with customers in financial hardship to put in place a feasible and affordable payment plan.
Ensure that company rules and policies are being applied in all CSG transactions.
Work with a range of stakeholders to resolve or develop solutions through effective researching, problem solving and by demonstrating our Be Brave, Be Curious and Create Connections behaviors to an exceptional level.
Your skills to pay the bills Well equipped in problem solving and handling sophisticated customer complaints.
Strong interpersonal skills to display an appropriate level of negotiation and compassion.
Ability to understand and articulate written and verbal issues.
Ability to develop strong and lasting customer relationships.
Perks we love at Optus Inclusive paid parental leave, up to 14 weeks for the primary care giver.
All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'.
Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University).
Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network.
Intrigued – but perhaps you don't align to 100% of the role requirements?
That's OK, we strongly encourage you to apply – we all have growth & development opportunities.
Keen to see what it's really like to work at Optus?
Search #OptusLife on LinkedIn to go behind the scenes
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences.
We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email along with your preferred method of contact and we will be in touch.
#J-18808-Ljbffr
-
Customer Resolution Expert
vor 2 Wochen
Melbourne, Österreich Optus VollzeitThis is a Customer Resolution Expert role with one of the leading companies in AU right now 🔥 -- Optus -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Optus 🧐🧐The Customer Resolution Team will be responsible for managing customer complaints from both internal...
-
Customer Resolution Expert
vor 3 Wochen
Melbourne, Österreich Singtel Group VollzeitSelect how often (in days) to receive an alert:At Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner, providing the best customer...
-
Customer Resolution Expert
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitIt starts with YES! At Optus, we have an ambitious goal to be Australia's most loved everyday brand. The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner, while providing the best customer experience each and...
-
Customer Resolution Expert
Vor 2 Tagen
Melbourne, Österreich Optus VollzeitIt starts with YES!At Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner.While providing the best customer experience each and every...
-
Customer Resolution Expert
vor 3 Wochen
Melbourne, Österreich Singtel VollzeitIt starts with YES! At Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner while providing the best customer experience each and every...
-
Customer Resolution Expert
vor 2 Wochen
Melbourne, Österreich Optus VollzeitAt Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner, providing the best customer experience each and every time.As a member of the...
-
Customer Resolution Expert
vor 3 Monaten
Melbourne, Österreich Optus VollzeitAt Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner, while providing the best customer experience each and every time.As a member of...
-
Singtel | Customer Resolution Expert
Vor 2 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitIt starts with YES!At Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner while providing the best customer experience each and every...
-
Singtel Group | Customer Resolution Expert
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitAt Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional, and caring manner while providing the best customer experience each and every time.As a member of...
-
Customer Resolution Specialist
Vor 5 Tagen
Melbourne, Österreich Buscojobs VollzeitWe're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.Like any good mission, this one starts with our people. Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for.Because when they're free to be themselves, they're better...
-
Customer Resolution Specialist
Vor 5 Tagen
Melbourne, Österreich This Is An It Support Group VollzeitAt Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.For customers, advisers, companies and the industry, we are making an impact worldwide.Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.Resolution Life...
-
Customer Experience Expert
vor 1 Monat
Melbourne, Österreich Dyson Gmbh VollzeitCustomer Experience ExpertSummarySalary: CompetitiveTeam: Customer Service and Inside SalesLocation: Australia - Sydney Parramatta Contact CentreAbout UsDyson is a global technology company on a mission to improve people's lives: whether that be by making the air they breathe safe and clean, or connecting them to high performing machines which keep their...
-
Customer Resolutions Officer
vor 1 Monat
Melbourne, Österreich Department of Transport and Planning VollzeitThis is a Customer Resolutions Officer role with one of the leading companies in AU right now 🔥 -- Department of Transport and Planning -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Department of Transport and Planning 🧐🧐**About the Role** **Ongoing –...
-
Customer Resolutions Assistant
vor 1 Monat
Melbourne, Österreich the original VollzeitOrganisation: Department of Transport and PlanningOccupation: Customer Service/Call CentreReference: 6196About the Role Ongoing – Full time The Customer Resolution Assistant will respond to customer enquiries in accordance with business rules and standards to ensure road user feedback is responded to in a timely manner. The role will work with others to...
-
Customer Resolutions Assistant
vor 1 Monat
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Transport and PlanningOccupation: Customer Service/Call CentreReference: 6196About the RoleOngoing – Full time The Customer Resolution Assistant will respond to customer enquiries in accordance with business rules and standards to ensure road user feedback is responded to in a timely manner.The role will work with others to...
-
Customer Resolutions Assistant
vor 1 Monat
Melbourne, Österreich the original VollzeitOrganisation: Department of Transport and PlanningOccupation: Customer Service/Call CentreReference: 6196About the Role Ongoing – Full time The Customer Resolution Assistant will respond to customer enquiries in accordance with business rules and standards to ensure road user feedback is responded to in a timely manner. The role will work with others to...
-
Customer Resolutions Assistant
vor 1 Monat
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Transport and PlanningOccupation: Customer Service/Call CentreReference: 6196About the RoleOngoing – Full time The Customer Resolution Assistant will respond to customer enquiries in accordance with business rules and standards to ensure road user feedback is responded to in a timely manner.The role will work with others to...
-
Customer Resolutions Assistant
vor 4 Wochen
Melbourne, Österreich the original VollzeitOrganisation: Department of Transport and PlanningOccupation: Customer Service/Call CentreReference: 6196About the Role Ongoing – Full time The Customer Resolution Assistant will respond to customer enquiries in accordance with business rules and standards to ensure road user feedback is responded to in a timely manner. The role will work with others to...
-
Customer Resolutions Assistant
vor 4 Wochen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Transport and PlanningOccupation: Customer Service/Call CentreReference: 6196About the RoleOngoing – Full time The Customer Resolution Assistant will respond to customer enquiries in accordance with business rules and standards to ensure road user feedback is responded to in a timely manner.The role will work with others to...
-
Customer Resolutions Assistant
vor 4 Wochen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Transport and PlanningOccupation: Customer Service/Call CentreReference: 6196About the RoleOngoing – Full timeThe Customer Resolution Assistant will respond to customer enquiries in accordance with business rules and standards to ensure road user feedback is responded to in a timely manner. The role will work with others to...
