Consultant, Operations Data, Analytics And Insights

vor 1 Monat

Melbourne, Österreich Tideri Jobbörse Vollzeit

Consultant, Operations Data, Analytics and Insights GWW is a Victorian government-owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne's CBD to Lancefield in the north and Bacchus Marsh in the west.
Click here to learn more.

We embrace flexibility and connection with a balance of on-site and WFH.
Free onsite parking (subject to availability).
Gender neutral, 16-week parental leave.
Monthly work life balance day off to treat yourself (if full-time).
Free income protection and salary continuance insurance.
Access to corporate health insurance deals with major providers.
Wellbeing, prayer and sensory rooms in the Footscray and Sunbury office.
The opportunity
The Operations Data, Analytics and Insights Consultant will analyse and report data from various sources to identify key drivers affecting customer experience and service delivery.
This includes discovering trends, root causes, and inefficiencies to enhance systems, processes, training, and communication, aligning with Greater Western Water's Corporate Strategy and Customer Experience initiatives.
Additionally, creating and managing data tools will help monitor operational performance and evaluate the success of Customer Experience programs.

Responsibilities
Identify and analyse customer research metrics, implement guided analytics for monthly reporting, refine service excellence metrics, automate reporting processes, and maintain data catalogues for Customer Experience initiatives.
Analyse large data sets to convert unstructured data into structured formats, offering statistical advice for customer experience initiatives, and providing insights to support incident management and performance measurement.
Proactively identify and implement customer experience improvements, support relevant programs, and market research, establish best practices, and ensure timely reporting of insights to align with business objectives and enhance overall customer satisfaction.
Skills & Experience
Intermediate to advanced SQL skills (including Oracle) and proficiency in Microsoft Excel or SAS for data analysis.
Knowledge of market research methodologies and experience with data visualisation tools like PowerBI.
Highly developed research and analytical skills with the ability to forecast trends and deliver operational effectiveness through data insights.
Proven ability to produce clear, concise assessments and reports in various formats.
Experience in developing and maintaining customer insights programs while building strong relationships with stakeholders.
Demonstrated capacity to manage multiple initiatives and solve problems using logical, data-driven approaches.
See yourself thrive
Our vision for GWW is Thriving People and Country.
We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives.
We're supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We're seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don't meet every single requirement?
If you're excited about this role, we encourage you to apply.

The successful candidate will be required to undergo pre-employment checks which will include reference checks, national police checks, and working rights in Australia checks.

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