Chief Concierge

Company Description Join us at Accor, where life pulses with passion
As a pioneering leader in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are.
You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting memorable and impactful experiences for your guests, for your colleagues, and for your planet.
Hospitality is a work of heart, Join us and become a Heartist. Pullman & Mercure King George Square is a vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travelers.
Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD, the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms.
The hotel also features the amazing and extremely popular venues of Goldfinch Restaurant and Street Cafe, Sixteen Antlers Rooftop Bar, as well as KG Bar and an Executive Lounge.
Life with us is about bringing the passion, staying curious, and performing at your best.
If you can do that; this opportunity is limitless
As an experienced Business Development Manager, you will join our illustrious team and elevate our brand to new heights.
Job DescriptionOur Concierge team is responsible for providing exceptional customer service and coordinating the smooth guest arrival and departure experience, as well as providing friendly and knowledgeable service to all hotel visitors.
Reporting to the Front Office Manager with regular access to the Hotel Manager, the Chief Concierge will lead a team of passionate porters & valets to ensure all guests are provided with a personalised and memorable experience.
What the role is all about:Overseeing the daily operations of the Concierge DepartmentLeading and developing a passionate guest-focused teamProviding exceptional customer service in all guest interactionsProviding recommendations and directions to hotel Guests and visitorsDriving and parking cars as requiredQualificationsWe're looking for someone to bring their personality, passion, and energy to our hotel.
The ideal candidate will also possess the following:
An obsession with providing excellent guest serviceAn in-depth and current knowledge of Brisbane CBD and surrounding areasExperienced in recruiting, training & leading a passionate teamExceptional communication skillsAttention to detailHigh standard of personal presentationExperience in a similar positionThe flexibility to work various shifts on a rotating roster including evenings, weekends, and public holidaysYou must meet the legal requirements to work in AustraliaHold a valid QLD driver's licence.Additional InformationOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
Benefits Your Way: Access to Accor team benefits, including global discounts on accommodation and food & beverage.A supportive and collaborative work environment.The opportunity to grow and progress your career with Australia's largest hospitality employer – Accor.Accor has a strong focus on ensuring all of its people feel welcome and valued.Why work for Accor?We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo
#BELIMITLESS.
Additionally, our Hotel team are a great mix of fun, friendly and industry experts making this a great team to be part of.
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