Software Support Analyst
vor 2 Monaten
Leidos is a Fortune 500 Technology, Engineering, and Science Solutions and Services leader. Leidos' 47,000 global employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.Leidos Australia has been a trusted partner to the Australian Government, including the Department of Defence, for more than 25 years, having delivered some of the most complex software and systems integration projects in Australia. With a local workforce of around 2,000, of which 85% hold a government security clearance, we have one of the largest security-cleared workforces in Australia. Our team is also backed by Leidos' global expertise, experience and capabilities.We've got so much to offer at Leidos, here are a just a few of theBenefitswe provide our team:12 Extra Days Leave: Life Days are the Leidos way of recognising that we all need some extra time out to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full timers) you can accrue up to an extra 12 days of leave per year.Leidos Life Hub provides access to discount offers or cashback rewards with over 400 Australian and International retailers.Professional developmentand support to set you up for success and assist you in achieving your career aspirations.Job DescriptionWe have an opportunity for a Software Support Analyst to join our exciting multi-year Defence program to deliver an enterprise Health Knowledge Management System (HKMS). This capability will enable better clinical decision making for the ADF by providing market leading healthcare to ADF personnel and is a key capability and priority for the ADF.The duties of this role include:Provide Level 2 and Level 3 software support for mission system applications involving interacting with end users, providing technical support and troubleshooting of technical issues.Identifying and managing ongoing process improvements to enhance operational availability and reliability.Completing fulfilment of service requests within the team's scope.Monitor and manage service request, incident, and problem queues to meet contractual KPI'sTriage and assignment of service request, incident, and problem tickets to senior software analysts or other support teams.Managing Incident end to end demonstrating ownership including triage, investigation, resolution, escalations and post incident follow up.Managing Problems end to end by performing root-cause analysis of application related issues and recommend solutions, liaising with other ITSM service towers and end users as required.Interact with client system owners and 3rd party product vendors as needed as part of managing incidents, problems and escalated issues.Creating and maintaining system and operational documentation, including the creation and maintenance of Knowledge Based Articles for the Level 1 Help Desk and Level 2 Client Business SupportParticipation in a team on-call roster and management of priority incidents and problems with in contractual KPI's.QualificationsAbout You and What You'll BringExperience with application troubleshooting, diagnosing, testing and resolving customer issues.Experience with ticketing, knowledge management and ITSM products such as JIRA, Confluence and Micro focus Service Manager or similar.Experience in ITIL Service Request fulfilment, Incident and Problem processes.Desired experience with Windows Server, Linux and Linux Containers.Desired experience with scripting languages and task automation.Desired experience with system monitoring and alerting products such as Elasticsearch, Logstash, and Kibana.Knowledge of networks, network protocols and tools within an Enterprise IT environment.Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.Ability to work and liaise with team remotely due to the organisational structure being spread nationwide.Due to the nature of work we do for our customers, all applicants are required to be Australian Citizens and hold a NV1 security clearance with AGSVA and be capable of upgrading to a NV2 security clearance.Additional InformationApplicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities and age groups.You'll enjoy 12 weeks' paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. Foster your career through complete accessto learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions. Join a company who acknowledges "People First".
#J-18808-Ljbffr
-
Software Support Analyst
vor 4 Wochen
Canberra, Österreich Leidos VollzeitLeidos is a Fortune 500 Technology, Engineering, and Science Solutions and Services leader.Leidos' 47,000 global employees support vital missions for government and commercial customers.Headquartered in Reston, Va., Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.Leidos Australia has been a trusted...
-
Software Support Analyst
vor 2 Monaten
Canberra, Österreich Tideri Jobbörse VollzeitLeidos is a Fortune 500 Technology, Engineering, and Science Solutions and Services leader.Leidos' 47,000 global employees support vital missions for government and commercial customers.Headquartered in Reston, Va., Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.Leidos Australia has been a trusted...
-
Software Support Analyst
Vor 6 Tagen
Canberra, Österreich Leidos VollzeitAt Leidos, we do work that really matters inspired by our mission to make the world safer, healthier, and more efficient through technology, engineering, and science. With 25 years of local experience, our over 2000 team members, work together to solve Australia's toughest challenges in government, defence, intelligence and border protection. We're robust...
-
Ict Test Analyst
vor 1 Monat
Canberra, Österreich Calytrix Technologies VollzeitTesting & Quality Assurance (Information & Communication Technology) Calytrix Technologies is an Australian company specialising in the delivery of software, systems, and training support services to the Australian and international Defence community.Calytrix has more than a decade of experience designing and delivering complex training events having...
-
Aps6 Senior Test Analyst
vor 2 Monaten
Canberra, Österreich Comcare (Australian Government) VollzeitThe Technology and Information Management (TAIM) team maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions, and advice for the effective management of information and IT systems.The Applications Development unit is part of TAIM and is responsible for the development,...
-
System Analyst/Technical Business Analyst
vor 1 Monat
Canberra, Österreich Pryan VollzeitSystem Analyst/Technical Business AnalystIf you have:A minimum of 2 years of experience as a systems analyst or technical business analyst working on complex ICT system builds.A proven ability to translate business requirements into functional technology solutions, including developing detailed specifications for complex ICT systems.Strong technical...
-
Ict Test Analyst
vor 1 Monat
Canberra, Österreich Calytrix Technologies VollzeitTesting & Quality Assurance (Information & Communication Technology) Calytrix Technologies is an Australian company specialising in the delivery of software, systems, and training support services to the Australian and international Defence community.Calytrix has more than a decade of experience designing and delivering complex training events having...
-
Aps6 Senior Test Analyst
vor 2 Monaten
Canberra, Österreich Tideri Jobbörse VollzeitThe Technology and Information Management (TAIM) team maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions, and advice for the effective management of information and IT systems.The Applications Development unit is part of TAIM and is responsible for the development,...
-
Systems Analyst
vor 1 Woche
Canberra, Österreich This Is An It Support Group VollzeitRole Systems AnalystWork location: Goldcoast, QueenslandJob Description We are seeking a skilled Technical Business Analyst to help our client implement their technology roadmap, integrating their IT services and enhancing the efficiency of the on-site staff. You will work closely with our offshore development team to identify and remove impediments,...
-
Ict Test Analyst
vor 1 Monat
Canberra, Österreich Calytrix Technologies VollzeitTesting & Quality Assurance (Information & Communication Technology) Calytrix Technologies is an Australian company specialising in the delivery of software, systems, and training support services to the Australian and international Defence community. Calytrix has more than a decade of experience designing and delivering complex training events having...
-
Leidos | Software Support Analyst | Canberra
Vor 4 Tagen
Canberra, Österreich Tideri Jobbörse VollzeitAt Leidos, we do work that really matters inspired by our mission to make the world safer, healthier, and more efficient through technology, engineering, and science.With 25 years of local experience, our over 2000 team members, work together to solve Australia's toughest challenges in government, defence, intelligence and border protection.We're robust and...
-
Desktop Support Analyst
vor 3 Wochen
Canberra, Österreich Minter Ellison VollzeitMinterEllison is one of Australia's largest law firms, with nearly 200 years of business history.We're known for our legal and consulting expertise - and for our inclusive and authentic character.Our purpose is to create sustainable value with our clients, people and communities.That means we have a proud history of providing excellence to clients, nurturing...
-
Desktop Support Analyst
vor 4 Wochen
Canberra, Österreich MinterEllison VollzeitLocation: Canberra Contract Type: Permanent MinterEllison is one of Australia's largest law firms, with nearly 200 years of business history.We're known for our legal and consulting expertise - and for our inclusive and authentic character.Our purpose is to create sustainable value with our clients, people and communities.That means we have a proud...
-
Calytrix Technologies | Ict Test Analyst | Canberra
vor 3 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitTesting & Quality Assurance (Information & Communication Technology) Calytrix Technologies is an Australian company specialising in the delivery of software, systems, and training support services to the Australian and international Defence community.Calytrix has more than a decade of experience designing and delivering complex training events having...
-
Systems Analyst
vor 1 Woche
Canberra, Österreich This Is An It Support Group VollzeitRoleSystems AnalystWork location: Goldcoast, QueenslandJob DescriptionWe are seeking a skilled Technical Business Analyst to help our client implement their technology roadmap, integrating their IT services and enhancing the efficiency of the on-site staff. You will work closely with our offshore development team to identify and remove impediments, allowing...
-
Data Integration Analyst
vor 1 Monat
Canberra, Österreich Compas VollzeitDatabase Development & Administration (Information & Communication Technology) Full timeData Integration Analyst OpportunityAre you an experienced Data Integration Analyst looking to make an impact in a dynamic environment?This role supports critical business systems, enhances application monitoring capabilities, and collaborates across multiple technical...
-
Business Analyst
vor 2 Monaten
Canberra, Österreich Clearcompany VollzeitLocation: Canberra, Sydney, Brisbane, Adelaide, Melbourne, PerthSecurity Clearance: Ability to obtain a Baseline security clearance required.Contract Duration: 8+12+12 month Federal Government contract.Our client, a large Federal Government department who supports people in Australia to have safe, secure and well-paid work with the skills for a sustainable...
-
System Analyst
vor 4 Wochen
Canberra, Österreich Clearcompany VollzeitNV1 clearance required - Tuggeranong, ACT - WFH flexible work arrangementsSystem Analyst for Enterprise Service Manager 12 + 12 month contract - Jan 2025 start dateOur client, large Federal Government based in Tuggeranong, ACT, requires an experienced System Analyst for Enterprise Service Manager.The Systems Analyst will provide expert advice on the subject...
-
Analyst - Business And Data Systems
vor 4 Wochen
Canberra, Österreich Australian Office Of Financial Management VollzeitBusiness/Systems Analysts (Information & Communication Technology)Government - Federal (Government & Defence)Full timeAPS5 Analyst - Business and Data SystemsThe Australian Office of Financial Management (AOFM) currently has a vacancy for an Analyst (APS 5) within the Business and Data Systems Unit.Reporting to the Manager – Business and Data Systems, the...
-
Analyst - Business And Data Systems
vor 4 Wochen
Canberra, Österreich Australian Office Of Financial Management VollzeitBusiness/Systems Analysts (Information & Communication Technology)Government - Federal (Government & Defence)Full time APS5 Analyst - Business and Data Systems The Australian Office of Financial Management (AOFM) currently has a vacancy for an Analyst (APS 5) within the Business and Data Systems Unit.Reporting to the Manager – Business and Data Systems,...
