Commercial And Customer Excellence Lead
vor 2 Monaten
Full time Department 13 is an innovative Australian drone detection and Counter Drone technology company, delivering global solutions around the safety, security and protection of people and infrastructure.
The Commercial and Customer Excellence Lead will make a significant contribution to the team through the provision of contractual advice, management of commercial negotiations and contribution of ideas to the strategic initiatives, efficiencies and effectiveness of the business.
In addition, overseeing Delivery and Customer Support, this role will ensure the highest level of product quality and performance is maintained through the management of after-sale relationships, service and support requests and troubleshooting techniques.
This position is Canberra based and requires the successful candidate to hold and maintain an Australian Security Clearance.
Some travel is required. Responsibilities: Commercial and contract management: Ensure all commercial activities are aligned with business objectives, including pricing, contract negotiation and contract management.Provide advice and mitigation strategies to senior management on contractual and commercial risks and opportunities.Evaluate the profitability of contracts and projects, ensuring they meet company financial goals.Develop, implement and manage frameworks and processes for the procurement of supplies, ensuring that supply chain risks are controlled, and key suppliers have been assessed.Ensure the company conforms to its statutory and legal obligations under legislation for corporate activities.Help drive a greater level of commercial and financial literacy through the business.Delivery management: Lead the management and coordination of delivery and commissioning of Department 13 equipment and other activities.Manage the coordination of (and on occasion conduct) thorough site surveys prior to installation of equipment to identify any potential challenges and ensure compatibility with existing structures.Manage the coordination of field activities for installed assets, including relocations, maintenance, installations, and troubleshooting.Responsible for scheduling and performing software upgrades with clients.Exercise every available measure to control and minimise costs associated with delivery and installations.Ensure that systems, procedures and methodologies are in place to support and optimise service delivery, including managing export controls and approvals.Manage the safety and compliance requirements associated with site visits, delivery, installation and support activities.Provide exceptional ongoing after sales support to customers and distributors.Manage the centralised support/service ticketing system and ensure all customer contact is recorded and actioned in a timely manner including documenting all inspections, maintenance, repair work.Collaborate with engineers to triage and troubleshoot technical issues and perform diagnostics to remedy any issues.Define, communicate and work within an appropriate set of SLAs for all service and support activities.Innovation and product development: Provide input into product design and releases to minimise ongoing service and maintenance costs and effort and to ensure customer needs and market demands are being addressed.Develop, review and maintain technical documentation and training manuals necessary for the installation, servicing, and maintenance of systems and deliver training to staff and clients as required.Work closely with the Engineering teams to understand key technical changes in the products.Leadership and Management: Lead by example and develop a team that models Department 13 values and high standards of performance.Support the Executive team through timely reporting and progress of activities, consideration of business impact through effective decision making and problem solving, and the escalation of any risks and matters relating to our people, our systems, our business and our reputation.Ensure all business activities comply with health and safety regulations and Department 13 Policies.Understand Quality, Safety and Environmental principles and adherence to Department 13 processes and work instructions which relate to these matters.There may be a requirement to carry out additional duties and hours as reasonably necessary or as reasonably required to meet the needs of the organisation and fulfill the requirements of your duties.
Qualifications & Experience: Relevant tertiary qualifications in Business, Engineering or related discipline or relevant trade experience.Minimum 5 years of proven experience in a commercial/contract management role.Minimum 3 years of experience in a relevant leadership position.Experience in electrical, mechanical and electronics desired but not essential.Solid understanding of product, asset and support service lifecycles to drive technical solutions.Commercial acumen together with a strong understanding and capacity to meet client requirements with diplomacy and sensitivity to solving complex problems.Strong contract negotiation experience and financial, economic, and contract analysis skills.Outstanding leadership capabilities and proven strength in leading, motivating and coaching teams.Demonstrated knowledge of export control frameworks and requirements.Demonstrated knowledge and compliance with Workplace Health and Safety procedures and safe work practices.Skills: A commitment to quality outcomes and continuous improvement.Well-developed problem solving, analytical, self-management and organisational skills including the capacity to successfully manage competing priorities.High-level interpersonal skills and demonstrated ability to establish and maintain effective communication and working relationships with a range of internal/external clients, stakeholders, and service providers.Strong influencing and communication skills, both written and verbal.Ability to review and understand complex requirements and effectively deliver to them.Ability to recognise areas for improvement, create clear plans, communicate the plans to senior management level and then successfully implement.High level of computer competency (MS suite, Atlassian suite).If you think you would be a great fit and are excited about the opportunity to work for an innovative Australian company, please apply now by sending your CV and cover letter to .
#J-18808-Ljbffr
-
Family & Commercial Solicitor
vor 2 Monaten
Canberra, Österreich Commercial And Litigation VollzeitUnited Legal, the Canberra Compensation Law Firm that's Small.Different.Better.We are a growing law firm based in Fyshwick, ACT.We pride ourselves on being a small firm that achieves the best results for our clients.Qualifications & ExperienceWe're looking for a team member with an ACT practicing certificate and experience in either commercial or family...
-
Foreman - Commercial Landscape Construction
Vor 7 Tagen
Canberra, Österreich Fresh Landscapes And Gardens VollzeitForeman - Commercial Landscape ConstructionAre you a dedicated and experienced Foreman looking for an exciting opportunity in the landscape industry? Fresh Landscapes Group, an award-winning national landscape firm, is seeking a skilled Foreman to lead our talented team and manage large commercial and residential landscaping projects.Key...
-
Apac Retail Commercial Manager
vor 1 Monat
Canberra, Österreich Trek Bicycle VollzeitAbout UsTrek is the leading bicycle and cycling product manufacturer, distributor, retailer and wholesaler, a privately owned US business. We have a strong sense of purpose with the belief that the bicycle can help contribute solutions to some of the world's big problems of urban congestion, pollution, obesity levels and growing levels of mental health...
-
Apac Retail Commercial Manager
vor 1 Monat
Canberra, Österreich Trek Bicycle VollzeitAbout UsTrek is the leading bicycle and cycling product manufacturer, distributor, retailer and wholesaler, a privately owned US business. We have a strong sense of purpose with the belief that the bicycle can help contribute solutions to some of the world's big problems of urban congestion, pollution, obesity levels and growing levels of mental health...
-
Commercial Lawyer
vor 1 Monat
Canberra, Österreich Wmg Legal VollzeitAdd expected salary to your profile for insights WMG Legal is a thriving law firm based in Mitchell, ACT.We are committed to delivering exceptional legal advice and personalised service to our clients.Our team of seasoned professionals are passionate about achieving the best outcomes for our clients, and we're currently expanding our team.We have an exciting...
-
Commercial Electrician
vor 2 Monaten
Canberra, Österreich Platinum Electricians VollzeitTHE ROLEWe are seeking a fully qualified commercial electrician, who is proactive and thrives on developing their skills on all types of sites. The candidate must have excellent communication skills. If you are trade qualified and reliable, neat and punctual, with a great work ethic - apply now.This is the perfect opportunity for a tradesperson who enjoys...
-
Commercial Electrician
vor 2 Monaten
Canberra, Österreich Tideri Jobbörse VollzeitTHE ROLE We are seeking a fully qualified commercial electrician, who is proactive and thrives on developing their skills on all types of sites.The candidate must have excellent communication skills.If you are trade qualified and reliable, neat and punctual, with a great work ethic - apply now.This is the perfect opportunity for a tradesperson who enjoys...
-
Project Manager
Vor 4 Tagen
Canberra, Österreich Frontline Construction Vollzeit$120k - $145k p.a.+ Super + bonuses + allowancesAre you a seasoned Project Manager with a knack for delivering excellence in the plumbing sector?We're seeking a dynamic leader to join a well-respected company in the commercial plumbing industry.If you thrive on delivering high-quality projects while building strong customer relationships, this is the role...
-
Project Manager
Vor 2 Tagen
Canberra, Österreich Frontline Recruitment Group VollzeitAre you a seasoned Project Manager with a knack for delivering excellence in the plumbing sector?We're seeking a dynamic leader to join a well-respected company in the commercial plumbing industry.If you thrive on delivering high-quality projects while building strong customer relationships, this is the role for you!Project Manager - Plumbing SectorWhy...
-
Lead Technical Manager
Vor 4 Tagen
Canberra, Österreich Lancaster And Dickenson Consulting VollzeitEnvironmental, Earth & Geosciences (Science & Technology)Full timeLancaster and Dickenson Consulting specialises in occupational hygiene and hazardous materials services solutions for our clients. We are a growing vibrant business based in the Nation's Capital although undertake work across Australia.The HAZMAT Lead Technical Manager role, based in Canberra,...
-
Project Manager
Vor 4 Tagen
Canberra, Österreich Frontline Construction Vollzeit$120k - $145k p.a. + Super + bonuses + allowancesAre you a seasoned Project Manager with a knack for delivering excellence in the plumbing sector?We're seeking a dynamic leader to join a well-respected company in the commercial plumbing industry. If you thrive on delivering high-quality projects while building strong customer relationships, this is the role...
-
Project Manager
vor 19 Stunden
Canberra, Österreich Frontline Recruitment Group VollzeitAre you a seasoned Project Manager with a knack for delivering excellence in the plumbing sector?We're seeking a dynamic leader to join a well-respected company in the commercial plumbing industry. If you thrive on delivering high-quality projects while building strong customer relationships, this is the role for you!Project Manager - Plumbing SectorWhy...
-
Frontline Construction | Project Manager
Vor 3 Tagen
Canberra, Österreich Tideri Jobbörse Vollzeit$120k - $145k p.a.+ Super + bonuses + allowances Are you a seasoned Project Manager with a knack for delivering excellence in the plumbing sector?We're seeking a dynamic leader to join a well-respected company in the commercial plumbing industry.If you thrive on delivering high-quality projects while building strong customer relationships, this is the role...
-
Frontline Recruitment Group | Project Manager
vor 2 Stunden
Canberra, Österreich Tideri Jobbörse VollzeitAre you a seasoned Project Manager with a knack for delivering excellence in the plumbing sector?We're seeking a dynamic leader to join a well-respected company in the commercial plumbing industry.If you thrive on delivering high-quality projects while building strong customer relationships, this is the role for you!Project Manager - Plumbing Sector Why...
-
Commercial Analyst
vor 2 Wochen
Canberra, Österreich Commonwealth Superannuation Corporation VollzeitJob Category: Banking and Financial ServicesJob DescriptionYour new roleWe have a permanent opportunity for an Analyst to join our highly valued Commercial Management team in the Technology and Transformation (TnT) team. Reporting to Commercial Manager - Transformation and Technology, you will support with financial management, procurement and workforce...
-
Apac Retail Commercial Manager
vor 3 Wochen
Canberra, Österreich Trek Bicycle VollzeitA bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your...
-
Commercial Leasing Associate
vor 1 Monat
Canberra, Österreich Huntd Recruit VollzeitFull Time Are you a strong candidate in commercial leasing or sales who values longevity? If you're committed to the long haul and eager to learn from one of Canberra's top commercial leasing teams, we want to hear from you!We are thrilled to offer an exceptional opportunity to join this outstanding organization as a Commercial Leasing Associate.About: Our...
-
Customer Management And Finance Officer
vor 4 Wochen
Canberra, Österreich Department Of Employment And Workplace Relations (Dewr) VollzeitDepartment of Employment and Workplace Relations (DEWR) – Canberra ACTThe TSD Customer and Financial Modelling team supports the Technology and Services Division (TSD) in achieving its role as a supplier of corporate services to its customers.The team has two key functions this position will work across:TSD Customer Management - the team is responsible for...
-
Customer Management And Finance Officer
vor 4 Wochen
Canberra, Österreich Department Of Employment And Workplace Relations (Dewr) VollzeitDepartment of Employment and Workplace Relations (DEWR) – Canberra ACTThe TSD Customer and Financial Modelling team supports the Technology and Services Division (TSD) in achieving its role as a supplier of corporate services to its customers.The team has two key functions this position will work across:TSD Customer Management - the team is responsible for...
-
Commercial Analyst
vor 2 Wochen
Canberra, Österreich Commonwealth Superannuation Corporation VollzeitJob Category: Banking and Financial ServicesJob DescriptionYour new role We have a permanent opportunity for an Analyst to join our highly valued Commercial Management team in the Technology and Transformation (TnT) team. Reporting to Commercial Manager - Transformation and Technology, you will support with financial management, procurement and workforce...
