Service Delivery Manager
vor 2 Monaten
Digital61 are a Cloud first systems and security integrator that is passionate about ensuring our customers are digitally equipped to provide high quality services to Australians.
Our people love working with the latest technology and are excited to collaborate with new starters that share this passion, especially when they can bring a fresh perspective to the way we build solutions for our customers.
We are committed to technical development through training, mentoring, and coaching, so regardless of previous technical experience, we strongly encourage you to apply if you have an analytical approach to problem solving and learn best by doing so.
We embody these three principles in the solutions and services which we design, deploy, and manage.
Digital61 meets our customers' requirements with the simplest, standards-based solutions: simplicity is the key to system management and security.
Mobility Digital61 assist business to unlock the inherent mobility embedded in cloud: ensuring mobility is deployed in a secure and stable manner, without disruption to existing processes.
Security Digital61 builds security into all services and solutions: providing accredited IRAP assessors (Infosec Registered Assessors Program) and security analysis capability to all managed services.
The Role We are seeking an ICT Service Delivery Manager to join our growing Managed Technical Services team.
As a technology leader we focus on the delivery of high quality and sustained outcomes for our customers.
You will be the key person in the delivery of quality, premium services to our customers reporting directly to, (and working with) the Digital61 Service Delivery Executive.
We have flexible working arrangements, but there may be times you have to be onsite with the client.
Primary Duties may include: Engaging with our customers at an executive level;Managing and coaching staff to deliver a high standard of customer service for our clients;Monitoring and reporting on Service Levels;Implementing processes and process improvements;Working with suppliers in a SIAM model to drive outcomes for our customer;Mentoring and working with staff to define a personal development plan to encourage and support high technical certification rates;Handling any service complaints;Undertaking IT Service Management functions such as Incident, Problem and Escalation;Coordinating backfill and resourcing where required.Mandatory Experience You should have experience in one or more of the following:
Experience in a team leadership role, or relationship management;Extensive experience with ITSM tools and methodologies (e.g.
ITIL and SIAM);IT experience or background;Customer Service experience.Qualifications Degree qualified (IT major specific) or Certificate IV in Information Technology, Security or Networking;Industry certifications from Microsoft, CompTia, Cisco; and/orITIL Certification.Skills Competency with the following will be considered a plus:
Familiarisation and/or experience with ServiceNow;SIAM skills, experience, or certifications;Attention to detail and QA skills.What We Offer Diverse and dynamic teams with a supportive and inclusive culture;Flexible hours and a hybrid working environment;Offices in Canberra and new offices just opened in Sydney;A commitment to People & Culture and new team to drive initiatives like Employee Value Proposition;Competitive salary and performance-based incentives;Close to public transport;The chance to work with a talented and dedicated team;Involvement in exciting projects with leading-edge technology.How to Apply Please click on the "Apply" button to submit your resume and a cover letter detailing your experience.
#J-18808-Ljbffr
-
Service Delivery Manager
vor 1 Woche
Canberra, Österreich This Is An It Support Group VollzeitDate: 2 Dec 2024Location: Canberra, ACT, AUDepartment: Technology & TransformationDescription:Job Requisition ID: 36846About our Practice:Our Engineering as a Service (EaaS) Practice consists of a diverse mix of skilled and experienced managed services personnel providing differentiated DevOps and Cloud support services for leading edge technology...
-
Service Delivery Coordinator
vor 1 Monat
Canberra, Österreich Downer Group VollzeitExcellent opportunity to join Downer's team at the Australian National University (ANU). Long term contract – 2046 – job security! Job hours 7.6hrs per day with flexible start & finish times Positive team environment with a focus on your ongoing learning and development Our Social Infrastructure and Citizen Services team has an opportunity for an...
-
Service Delivery Coordinator
vor 1 Monat
Canberra, Österreich Downer Group VollzeitExcellent opportunity to join Downer's team at the Australian National University (ANU).Long term contract – 2046 – job security!Job hours 7.6hrs per day with flexible start & finish timesPositive team environment with a focus on your ongoing learning and developmentOur Social Infrastructure and Citizen Services team has an opportunity for an exceptional...
-
Service Delivery Coordinator
vor 4 Wochen
Canberra, Österreich Downer VollzeitExcellent opportunity to join Downer's team at the Australian National University (ANU).Long term contract – 2046 – job security!Job hours 7.6hrs per day with flexible start & finish timesPositive team environment with a focus on your ongoing learning and developmentOur Social Infrastructure and Citizen Services team has an opportunity for an exceptional...
-
Service Delivery Manager
vor 3 Wochen
Canberra, Österreich Cdc Data Centres Pty VollzeitFantastic opportunity to enter the rapidly growing Data Centre industry.Tailored CDC Academy and hands-on training provided.Free Parking onsite for employeesAbout us:Established in 2007, CDC Data Centresis Australia's leading operator of sovereign, secure, world-class data centre facilities.Headquartered in Canberra with multiple facilities in the ACT, NSW,...
-
Service Delivery Coordinator
vor 1 Monat
Canberra, Österreich Downer Group VollzeitExcellent opportunity to join Downer's team at the Australian National University (ANU).Long term contract – 2046 – job security!Job hours 7.6hrs per day with flexible start & finish timesPositive team environment with a focus on your ongoing learning and developmentOur Social Infrastructure and Citizen Services team has an opportunity for an exceptional...
-
Service Delivery Coordinator
vor 4 Wochen
Canberra, Österreich Downer VollzeitExcellent opportunity to join Downer's team at the Australian National University (ANU).Long term contract – 2046 – job security!Job hours 7.6hrs per day with flexible start & finish timesPositive team environment with a focus on your ongoing learning and developmentOur Social Infrastructure and Citizen Services team has an opportunity for an exceptional...
-
Delivery Manager
Vor 7 Tagen
Canberra, Österreich Clearcompany VollzeitCanberra, CBD.WFH hybrid12 + 12 + 12 month contract (ability to obtain a Baseline security clearance required)Agile and Hybrid Agile, Prince2, PMP etc.Our client, a large Federal Government entity focused on industry, is seeking a Delivery Manager.About the client Our client strives to encourage the sustainable growth of Australian industries, including the...
-
Manager Delivery Manager
vor 1 Woche
Canberra, Österreich Powerdatagroup VollzeitCanberra, Australia | Posted on 05/12/2024Requirement: Must be able to get baseline clearance.This role is a project-level delivery manager role rather than program level. While delivery management is the core skillset, any experience in complex ICT environments will be considered useful for the role, along with the stated essential and desirable...
-
Manager Delivery Manager
Vor 6 Tagen
Canberra, Österreich Powerdatagroup VollzeitCanberra, Australia | Posted on 05/12/2024Requirement: Must be able to get baseline clearance.This role is a project-level delivery manager role rather than program level. While delivery management is the core skillset, any experience in complex ICT environments will be considered useful for the role, along with the stated essential and desirable...
-
Sap Delivery Manager
vor 2 Monaten
Canberra, Österreich ULTRA VollzeitRole: SAP Delivery ManagerClient: Federal GovernmentContract: 12 MonthsExtension: 12 MonthsClearance: BaselineLocation: ACTOverview of Proposed Services The Delivery Manager will use their in-depth knowledge in project and programme management to deliver medium and large sized IT programs on Services Australia's SAP platforms. They will provide expert...
-
Sap Delivery Manager
vor 2 Monaten
Canberra, Österreich Tideri Jobbörse VollzeitRole: SAP Delivery Manager Client: Federal Government Contract: 12 Months Extension: 12 Months Clearance: Baseline Location: ACT Overview of Proposed Services The Delivery Manager will use their in-depth knowledge in project and programme management to deliver medium and large sized IT programs on Services Australia's SAP platforms.They will provide expert...
-
Delivery Professional
vor 2 Monaten
Canberra, Österreich Anc Delivery Professionals VollzeitDelivery Professional - 2 Tonne High Roof Van LWBPosted 2 days agoANC is looking for a reliable Delivery Professional who will be responsible for last mile delivery. In this position, you will be delivering pet products to customers' homes for Australia's Largest Online Pet Shop using a 2T Long Wheelbase high roof van. Working Monday to Friday.In a day of a...
-
Project Delivery Manager
vor 1 Monat
Canberra, Österreich Calleo VollzeitOverviewOne of our long standing Federal Government clients is seeking an experienced Delivery Manager to lead modernization initiatives such as database systems, integrated services, and applications to improve the staff experience and make regulatory activities more efficient. As the Delivery Manager, you are expected to set the tone for success, including...
-
Project Delivery Manager
vor 1 Monat
Canberra, Österreich Calleo VollzeitOverviewOne of our long standing Federal Government clients is seeking an experienced Delivery Manager to lead modernization initiatives such as database systems, integrated services, and applications to improve the staff experience and make regulatory activities more efficient.As the Delivery Manager, you are expected to set the tone for success, including...
-
Sap Delivery Manager
vor 2 Monaten
Canberra, Österreich ULTRA VollzeitRole: SAP Delivery ManagerClient: Federal GovernmentContract: 12 MonthsExtension: 12 MonthsClearance: BaselineLocation: ACTOverview of Proposed ServicesThe Delivery Manager will use their in-depth knowledge in project and programme management to deliver medium and large sized IT programs on Services Australia's SAP platforms. They will provide expert...
-
Technical Delivery Manager
vor 1 Monat
Canberra, Österreich Infinite Consulting VollzeitContract Details:12 month contract starting DecemberLong term options to extendActive NV1 essentialOur Federal Government client is seeking a Technical Delivery Manager to work in product-focused teams to deliver end-to-end services and support them in production. As a Technical Delivery Manager, you will be responsible for the delivery of technical projects...
-
Delivery Manager
Vor 6 Tagen
Canberra, Österreich Virtuoso Consulting Pty Ltd Vollzeit*Aus Citizens only *No PR *No Work Visa* RFQ ID - LH-01223RFQ closing date - Friday, 20 December 2024Client - Department of Industry, Science and ResourcesEstimated start date - Monday, 20 January 2025Initial contract duration - 12 monthsExtension term - 12 monthsNumber of extensions - 2Location of work - ACTWorking arrangements - Hybrid.This is an ACT based...
-
Delivery Manager
Vor 6 Tagen
Canberra, Österreich Virtuoso Consulting Pty Ltd Vollzeit*Aus Citizens only *No PR *No Work Visa*RFQ ID - LH-01223RFQ closing date - Friday, 20 December 2024Client - Department of Industry, Science and ResourcesEstimated start date - Monday, 20 January 2025Initial contract duration - 12 monthsExtension term - 12 monthsNumber of extensions - 2Location of work - ACTWorking arrangements - Hybrid. This is an ACT based...
-
Delivery Manager
vor 1 Tag
Canberra, Österreich Kirra Services VollzeitMust be able to obtain Baseline Security clearance.The aims of the project are to:Provide a unified foundation for NMI's chemical and biological laboratories.Reduce risks related to the maintenance and security of ICT systems.Improve process efficiency and service delivery.Improve client satisfaction.As a Delivery Manager, you will be responsible for:Monitor...
