Digital Workplace Delivery Partner
Vor 6 Tagen
Prime opportunity to join the Swinburne Digital Workplace Experience teamHEW 7 salary + 17% superAbout the Role
We are seeking a Digital Workplace Delivery Partner to join the Digital Workplace Experience (DWX) team within Information Technology, reporting to the Digital Workplace Delivery Team Leader. This role will provide technical expertise across various portfolios (Teaching & Learning, Research, Corporate, Student, or Digital Workplace), with a focus on managing Swinburne's Endpoint Device Ecosystem. The position requires broad technical knowledge, with deep expertise in at least one area.
You will deliver excellent customer service, collaborate with stakeholders, and act as an escalation point for the Digital Workplace Operations team to ensure timely, high-quality services. The role also involves mentoring staff and leading small operational initiatives.
Swinburne IT drives technology transformation to enhance the University's operations and achieve strategic goals, focusing on Future Ready Learners, Research with Impact, and Innovative Enterprise. The Digital Workplace Experience team works collaboratively to provide responsive and seamless support to staff and students while continuously improving services.
About You To be suitable for this role you will need to have experience in the below key accountabilities: Extensive experience in managing multiple Service Management processes such as Incident, Service Request, Problem and Knowledge ManagementExcellent oral and written communication skills, including the ability to write high quality reports, and present information to technical and non-technical stakeholdersDemonstrable customer focus bias with a track record for delivering service improvementsExcellent stakeholder relationship management skills, including the ability to interact, influence, and manage expectationsExcellent problem solving skills and experience working in ITIL frameworksQualifications
A degree level qualification in information technology, with a minimum of 4 years experience in information systems, or equivalent.
To Apply
Please submit your CV and cover letter addressing your suitability for this position. For more information about the role, please email ******
Please Note: Appointment to this position is subject to passing a Working with Children Check.
Applications Close: Sunday 19th January 2025, 11pm Diversity, Equity and Inclusion
Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and vilification.
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