Guest Relations Manager

vor 2 Wochen

Perth, Österreich Hilton Worldwide, Inc. Vollzeit

Job Description - Guest Relations Manager (HOT0B5SM)
Job Number:HOT0B5SM
Work LocationsDoubleTree by Hilton Perth Waterfront, 1 Barrack Square, Elizabeth Quay, Perth 6000
Seeking: Master of First Impressions at DoubleTree by Hilton Perth Waterfront Situated in a prime position on the edge of the stunning Swan River, the hotel adjoins Barrack Square and the Elizabeth Quay precinct.
The 229-room hotel boasts stunning panoramic river and city skyline views.
This stylish full-service hotel is home to Reel Kitchen, 18 Knots Rooftop Bar, and picturesque banquet facilities.
DoubleTree by Hilton Perth Waterfront has been awarded the prestigious AHA WA, Superior Accommodation Award in 2023, 2021 and Reel Kitchen has been awarded AHA WA, Contemporary Cuisine Award in 2023.
Welcome to A World of Opportunities Why do we enjoy working here?
This is more than just a workplace.
Here you have the opportunity to develop and discover yourself as much professionally as you do as a person.
We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.
A World of Rewards Smart uniform provided and launderedComplimentary fresh and healthy meals when on-dutyPersonal Development programmes designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON25% off Food and Beverages (subject to individual outlets)Team Member Referral Program – offered at a rate of $100 per successful referralAnnual leave: 4 weeks in addition to public holiday allocationDiscounted Bupa health coverModern and inclusive Team Member areasRecognition non-stop all year longResponsibilities: Guest relations management and customer serviceA brand ambassadorAuditing and database management, including record-keepingSafety and SecurityMaintaining a positive and safe work environmentAbout You: Ideally, be physically in the Perth Metropolitan AreaHave a full Australian working right (no sponsorship is being offered)Approved Manager License (or willing to obtain)Confident and bubbly personality with an aptitude for hospitable service, leadership, teamwork, and patienceStrong communication in English, with a bonus for those who are multilingualProficient technology skills and attention to detail, with the protection of confidential informationAbility to work under pressure, act with tactfulness and diplomacy, and manage a variety of situationsExperience and understanding of the hospitality industry and leadership, recognizing the importance of this role in the guest experience, is highly regarded.WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON H ospitality I ntegrity L eadership T eamwork O wnership N ow
JobGuest Services, Operations, and Front Office
ScheduleFull-time
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