Client Relationship Manager
vor 1 Monat
"When you believe in the power of LEAP, it's easy to help our network of lawyers believe too." CLIENT RELATIONSHIP MANAGER, Sydney Australia Our Client Relationship Managers ensure long-term retention of our clients, maximising their satisfaction of, and loyalty to LEAP.
Work for a Culture that values its Employees Full-time, hybrid ABOUT LEAP LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international Legal Tech companies.
For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to 'Help lawyers who help people'.
The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.
Working alongside our international team of passionate high achievers, you'll join a fast-growing technology business where things seldom stay the same for long.
With more than 1000 smart, caring and ambitious 'LEAPsters' working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you'll find yourself in good company here.
MEET THE CLIENT RELATIONSHIP TEAM Our Client Relationship Managers are the passionate product experts building trusted client relationships that turn new and existing customers into proud LEAP advocates.
A team of friendly, caring problem solvers who thrive on helping others.
Reporting to the Director of Client Engagement, you will be involved in aspects of support, account management, product and feature demonstration, education of clients and more.
Our Client Relationship Managers ensure long-term retention of our clients, maximising their satisfaction of, and loyalty to, LEAP and minimising client churn.
They effectively engage with at-risk clients to win their confidence and to develop successful product adoption and retention strategies.
WHAT YOU'LL DO Maximise the productivity of clients using LEAP by confidently demonstrating new features, products and add-ons Build trusted relationships by understanding the client's challenges and needs and provide/facilitate effective solutions Work with key stakeholders (Principals and Practice Managers) to suggest improvements to productivity and utilisation using LEAP features and products Identify at-risk accounts by monitoring and analysing "Client Health" metrics, NPS results and other feedback to identify clients who are not realising the full benefit from their investment in LEAP Collate positive client testimonials for use in marketing material Represent the voice of the client to provide input into LEAP Dev, Marketing and Sales Collaborate closely with Implementations, Renewals and Companion Product teams to address issues and to identify expansion / upsell opportunities Ensure all client activity is accurately logged in Salesforce (CRM) in a timely manner Attend and present at conferences, roadshows, webinars, exhibitions and events, networking with existing clients and prospective clients Achieve individual and team targets, including "Top 5" goals aligned with the company's goals Requirements WHAT YOU'LL BRING Experience working within the legal industry, preferably in practice management Proven ability to negotiate and engage in a confidence-winning manner, achieving commercial outcomes and high levels of client satisfaction and loyalty Track record of meeting and / or exceeding sales targets and KPIs Ability to build strong relationships with both clients and internal stakeholders through confidence and trust Effectively deal with difficult clients and situations Experience within a similar business development/relationship-building role (desired, but not essential) Benefits Friendly, supportive, and driven culture Complimentary gym membership Fully stocked pantry Monthly massages Break out area and sporting activities Monthly celebrations for birthdays, work anniversaries, new joiners Generous Parental Leave benefits One additional paid "Be Me" leave day per year to celebrate being you
Opportunity to participate in our Employee Share Scheme LIFE AT LEAP LEAP is all about impact, growth and ownership.
We're united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.
LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology.
Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.
At LEAP, we promote equal opportunity.
Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business.
Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way.
We welcome and encourage you to apply, no matter who you are or how you identify.
SOUND LIKE A JOB YOU WERE BORN TO DO?
WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION
#J-18808-Ljbffr
-
Client Relationship Manager
vor 1 Woche
Sydney, Österreich Equity Trustees Ltd VollzeitAre you passionate about building strong client relationships and managing diverse portfolios?In this client-focused role, you will manage a wide range of compensated clients, ensuring their financial needs are met and their investment portfolios are effectively overseen in collaboration with their financial advisers.As a dedicated Relationship Manager, you...
-
Client Relationship Manager
vor 1 Monat
Sydney, Österreich Leap Legal Software Vollzeit"When you believe in the power of LEAP, it's easy to help our network of lawyers believe too." CLIENT RELATIONSHIP MANAGER, Sydney Australia Our Client Relationship Managers ensure long-term retention of our clients, maximising their satisfaction of, and loyalty to LEAP. Work for a Culture that values its Employees Full-time, hybrid ABOUT LEAP LEAP is the...
-
Client Relationship Manager
vor 1 Monat
Sydney, Österreich Leap Legal Software Vollzeit"When you believe in the power of LEAP, it's easy to help our network of lawyers believe too."CLIENT RELATIONSHIP MANAGER, Sydney AustraliaOur Client Relationship Managers ensure long-term retention of our clients, maximising their satisfaction of, and loyalty to LEAP.Work for a Culture that values its EmployeesFull-time, hybridABOUT LEAP LEAP is the leading...
-
Client Relationship Manager
vor 3 Wochen
Sydney, Österreich Etoro (Europe) Ltd. VollzeiteToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more.We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge).We have over 33 million users worldwide, and our platform is...
-
Client Relationship Manager
vor 3 Wochen
Sydney, Österreich Etoro (Europe) Ltd. VollzeiteToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is...
-
Client Relationship Manager
vor 3 Wochen
Sydney, Österreich Etoro VollzeiteToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more.We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge).We have over 33 million users worldwide, and our platform is...
-
Client Relationship Manager
vor 3 Wochen
Sydney, Österreich Etoro VollzeiteToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is...
-
Client Relationship Manager
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse Vollzeit"When you believe in the power of LEAP, it's easy to help our network of lawyers believe too." CLIENT RELATIONSHIP MANAGER, Sydney Australia Our Client Relationship Managers ensure long-term retention of our clients, maximising their satisfaction of, and loyalty to LEAP.Work for a Culture that values its Employees Full-time, hybrid ABOUT LEAP LEAP is the...
-
Client Relationship Manager
vor 3 Wochen
Sydney, Österreich Etoro (Europe) Ltd. VollzeiteToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is...
-
Client Relationship Manager
vor 3 Wochen
Sydney, Österreich Etoro (Europe) Ltd. VollzeiteToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is...
-
Client Relationship Manager
vor 3 Wochen
Sydney, Österreich Etoro (Europe) Ltd. VollzeiteToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more.We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge).We have over 33 million users worldwide, and our platform is...
-
Client Relationship Manager
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeiteToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more.We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge).We have over 33 million users worldwide, and our platform is...
-
Client Executive
Vor 3 Tagen
Sydney, Österreich Marsh & Mclennan Companies VollzeitCompany: MercerMercer is seeking candidates for the following position based in the Sydney or Melbourne office:Client Executive / Relationship Manager What can you expect?What we offer is a chance to join a company that is not only winning, but transforming in the most exciting way possible.Our CEO, David Bryant, is dedicated to Mercer Australia being a...
-
Client Executive
Vor 4 Tagen
Sydney, Österreich Marsh & Mclennan Companies VollzeitCompany: MercerMercer is seeking candidates for the following position based in the Sydney or Melbourne office:Client Executive / Relationship ManagerWhat can you expect?What we offer is a chance to join a company that is not only winning, but transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a...
-
Client Relationship Manager
vor 1 Monat
Sydney, Österreich Sigma Resourcing Pty Ltd VollzeitClient Relationship Manager - Commercial Furniture Projects . Market Leading Company - Commercial Interior Product SalesBeautiful Designer Products / Tier 1 A&D Clients & ProjectsPure Account Management Role - Excellent Total Salary PackageOur ClientOur client is a well established, growing supplier of high end commercial furniture & interior products. They...
-
Client Relationship Manager, Education
vor 2 Monaten
Sydney, Österreich Flywire VollzeitAre you ready to trade your job for a journey? Become a FlyMate!Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and...
-
Client Relationship Manager, Education
vor 2 Monaten
Sydney, Österreich Flywire VollzeitAre you ready to trade your job for a journey? Become a FlyMate!Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and...
-
Client Relationship Manager
vor 1 Monat
Sydney, Österreich Sigma Resourcing Pty Ltd VollzeitClient Relationship Manager - Commercial Furniture Projects .Market Leading Company - Commercial Interior Product SalesBeautiful Designer Products / Tier 1 A&D Clients & ProjectsPure Account Management Role - Excellent Total Salary PackageOur Client Our client is a well established, growing supplier of high end commercial furniture & interior products.They...
-
Client Relationship Manager, Education
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAre you ready to trade your job for a journey?Become a Fly Mate!Passion, excitement & global collaboration are all core to what it means to be a Fly Mate.At Flywire, we're on a mission to deliver the world's most important and complex payments.We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and...
-
Client Relationship Manager, Education
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAre you ready to trade your job for a journey?Become a FlyMate!Passion, excitement & global collaboration are all core to what it means to be a FlyMate.At Flywire, we're on a mission to deliver the world's most important and complex payments.We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and...
