Aktuelle Jobs im Zusammenhang mit Retention Specialist - Sydney - Enzo
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Specialist - Bequest Relationships
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Specialist - Bequest Relationships
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Marketing Specialist
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Internal Medicine Specialist Or Registrar
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Marketing Data Specialist
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Human Resources Specialist
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Consultant/Specialist Paediatrician
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Talent Acquisition Specialist
Vor 2 Tagen
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Sydney, Österreich Tideri Jobbörse VollzeitSenior Payments Specialist, Loyalty Solutions About the job Senior Payments Specialist, Loyalty Solutions Overview: Global Loyalty Solutions manages a wide range of Mastercard loyalty assets including the design, implementation and operations of cardholder loyalty programs, as well as cardholder promotions, benefits and insurance services.These loyalty...
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Marketing Automation Specialist
Vor 7 Tagen
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Talent Acquisition Specialist
Vor 2 Tagen
Sydney, Österreich PeopleScout VollzeitLocation:Sydney-AUCategory:Recruitment/StaffingPosition Type:Full TimeJob Reference:PS/1837541Attachments:No File AttachedShare This: Talent Acquisition Specialist - Fantastic Furniture Account About the Role: Join PeopleScout, the world's largest RPO provider, as a Talent Acquisition Specialist for the Fantastic Furniture account. You'll...
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Growth Marketing Specialist
Vor 4 Tagen
Sydney, Österreich Medibank VollzeitYou're only human.It's a strange thing to say, because us humans are capable of incredible things.And at Medibank, we know our greatest potential lies in the people who work with us.We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.Who we are We are the newly formed Ventures...
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Growth Marketing Specialist
Vor 2 Tagen
Sydney, Österreich Medibank VollzeitSelect how often (in days) to receive an alert:It's a strange thing to say, because us humans are capable of incredible things.And at Medibank, we know our greatest potential lies in the people who work with us.We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.Who we are We...
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Growth Marketing Specialist
vor 1 Tag
Sydney, Österreich Medibank VollzeitYou’re only human. It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. Who we are We are...
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Marketing Automation Specialist
Vor 7 Tagen
Sydney, Österreich Advertising Industry Careers VollzeitLocation: Ultimo, Sydney NSW - hybrid working available12-month contractBase salary $107K p.a.+ 15.4% ABC nominated superThe RoleOur audiences are very important to us at the ABC.The ideal person for this role will become the Subject Matter Expert for the ABC's Marketing Automation Platform (MAP), delivering on technical components of marketing initiatives...
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Senior Payments Specialist, Loyalty Solutions
Vor 3 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitSenior Payments Specialist, Loyalty SolutionsAbout the job Senior Payments Specialist, Loyalty SolutionsOverview:Global Loyalty Solutions manages a wide range of Mastercard loyalty assets including the design, implementation and operations of cardholder loyalty programs, as well as cardholder promotions, benefits and insurance services.These loyalty...
Retention Specialist
vor 2 Wochen
Position OverviewThe Retention Specialist will be responsible for managing the renewal and retention process for our small-revenue accounts, focusing on accounts with less than $10,000 in Annual Recurring Revenue (ARR) and limited growth potential.
This role is critical in maintaining our customer base, mitigating churn risk, and ensuring consistent revenue preservation for our smallest customers.Key ResponsibilitiesManage a portfolio of 350-400 small-revenue customer accountsProcess and execute approximately 33 account renewals per month (11 accounts per week)Conduct proactive account reviews and renewal outreachCoordinate with CSMs to implement targeted retention strategies for at-risk accountsDevelop and execute intervention plans for accounts showing signs of potential churnPerform regular health checks and risk assessments on the account portfolioConduct deep-dive analyses to identify early warning signs of account disengagementCreate and implement personalized retention communication strategiesPrepare and generate renewal documentation and contractsTrack and manage renewal timelines and success ratesMaintain accurate and up-to-date customer account information in the CRM systemCollaborate with Account Executives and Customer Success Managers to develop retention approachesDevelop standardized renewal and retention communication templatesGenerate monthly and quarterly renewal and retention performance reportsRetention Focus AreasProactively identify accounts at high risk of churnDevelop targeted intervention strategiesConduct re-engagement campaigns for disengaged customersAnalyze usage patterns and customer feedback to predict potential churnCreate escalation protocols for at-risk accountsDocument and share insights on common retention challengesRequired QualificationsBachelor's degree in Business Administration, Sales, or related field2-3 years of experience in customer success, account management, or sales renewal roles with a focus on retentionProven track record of reducing customer churnStrong analytical and problem-solving skillsExcellent communication and negotiation capabilitiesProficiency in CRM software and Microsoft Office SuiteDetail-oriented with strong organizational capabilitiesAbility to manage high-volume account renewals and retention efforts efficientlyTechnical SkillsSalesforce, HubSpot, or similar CRM platform experienceAdvanced spreadsheet and data analysis skillsCustomer health scoring and risk assessment toolsBasic contract management capabilitiesPerformance MetricsRenewal rate targets for assigned account portfolioChurn reduction percentageSuccessful re-engagement of at-risk accountsAverage time to complete renewal processAccuracy of account documentation and renewal processingCompensation StructureCompetitive base salaryPerformance bonuses tied to retention and renewal success
