Cloud Operations Engineer
Vor 2 Tagen
An Australian-owned MSP/CSP is looking to hire a Cloud Engineer to their CloudOps team to focus on either AWS or Azure cloud services.
The company has built a strong reputation over the last 20 years for providing excellent service and modern IT solutions across Public Cloud, Infrastructure, Modern Workplace, Cyber Security, and Networking.The company has grown to having over 400 employees across 4 states and supplies IT Managed & Professional solutions to over 650 customers within the mid-market, enterprise & government sectors.
They have been recognized numerous times for being one of the best places to work in Australia and promote career development through detailed career progression plans.The position will be working within the Operations Team providing Azure and/or AWS specific support; however, there are multiple pathways to develop your skills into other teams/technologies.What you will be doing: Provide excellent technical support to a range of customersAct as an Azure/AWS SME to resolve escalated requests in a timely mannerDevelop standard operating procedures and processes for optimal, repeatable service deliveryProvide ongoing recommendations to update processes and enhance customer serviceWork closely with other SMEs on more complex technical Azure/AWS escalationsCommunicate and document everything to the highest levelWhat you need to succeed:5+ years experience managing Windows/Linux environments3+ years experience in an Azure and/or AWS focused operations positionMust have previous experience in a busy Operations teamPrevious experience working with a Managed Service ProviderExperience working with Service Management Tools - ServiceNowExcellent technical troubleshooting skillsExcellent communication skillsIf you think you can be the one to shine in this role then APPLY now for a confidential chat
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