Life Insurance Compliance Officer
Vor 3 Tagen
Company DescriptionAt Neilson, we're dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.
We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market.
Today, we have offices in the USA, Canada, Ireland, and Australia.Job DescriptionThe Compliance Officer is responsible for supporting the Head of Risk and Compliance with the design and delivery of Neilson Financial Services' (Neilson's) Compliance Activity Plan, to ensure proportionate management of Neilson's legal and regulatory risk, and execution of Neilson's complaints management process.The Compliance Officer will be expected to conduct 2nd Line of Defence risk management activity, provide regulatory advice, promote an effective compliance and complaints culture and make recommendations to improve the strength and efficiency of business processes.Review and provide compliance sign off for financial promotions, communications, product collateral and internal process documentation.Design, scope and conduct Compliance Monitoring audits, in line with the Compliance Monitoring Plan.Help develop and maintain Neilson's risk dashboards and manage KRIs, escalating functional risks performing outside of risk appetite.Manage incidents in line with Neilson's incident management policy, devising a response plan and tracking actions through to completion.Devise, review and amend compliance owned policies and procedures.Assist in the compilation of regulatory data to assist with the timely submission of regulatory applications and returns.Provide accurate, considered and timely responses to ad hoc compliance related queries from business stakeholders.Assist the Head of Risk and Compliance with maintenance of the Incidents, Complaints, Conflicts of Interest and Gifts registers.Provide an opinion on the design and effectiveness of the Compliance Activity Plan and support its day-to-day implementation.Maintain an excellent and up-to-date knowledge of Neilson's products, systems and processes.Keep up to date with upcoming changes to the regulatory environment, contributing towards the Compliance Team's horizon scanning activity.Help design and deliver Compliance related training and maintain a record of activity.Manage and resolve escalated complaints, prioritising according to level of urgency, responding by letter, phone, or email in a timely manner.Ensure complaints are handled in accordance with regulatory requirements and timelines, making sure satisfactory outcomes are achieved and high service standards are maintained.Compile appropriate and informative compliance and complaints reports, papers and MI for the consideration of Senior Management, including root cause analysis.Support internal teams on best practices in customer service and complaint management to foster a culture of excellence.QualificationsExperience working within the insurance sector (either for an insurer or insurance intermediary) in a Compliance, Complaints, Risk and/or Governance role.Knowledge of Australian life insurance regulations and expectations, including the Corporations Act, Insurance Contracts Act, Life Insurance Act, related ASIC standards and the Life Insurance Code of Conduct (LICOP).Experience conducting compliance monitoring reviews.Proven knowledge of insurance products.Experience of developing and maintaining compliance policies and procedures.An understanding of enterprise risk management and internal controls.Complaints and dispute handling experience.Additional InformationExcellent written and verbal communication skills.Organised and methodical nature.Solution driven with the ability to enact change from concept to delivery.Strong attention to detail and analytical skills.High degree of adaptability and willingness to embrace change.A team player with a positive outlook.Embody the values of Neilson and demonstrate the highest level of integrity.Passion for quality and driving performance.Excellent stakeholder management and relationship building skills.Drive and motivation towards continuous improvement.Strong commercial understanding with the ability to evaluate the operational impact and value of recommendations.A self-starter, comfortable taking initiative and responsibility.Negotiation and problem-solving skills.Ability to handle customer disputes with empathy and accuracy.#J-18808-Ljbffr
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Central Coast, Österreich Buscojobs VollzeitAt Neilson, we're dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market.Today, we have offices in the USA,...
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