Buscojobs | Quality Assurance Operations Specialist | Australia
vor 1 Monat
It starts with YES
At Optus, we have an ambitious goal to be Australia's most loved everyday brand.
The Quality Assurance Operations Specialist will drive key operational requirements specifically in relation to Quality Assurance activities in Community of Experts, and Billing and Credit Contact Centre locations.
Additionally, this role will be responsible for the operational management of the Quality Control Site Assurance program across Branded Retail, Non-Branded Retail, Affiliate Partners, and Offshore Contact Centre teams.
The role will lead the review of actions completed, creation of key documentation and artifacts, and managing visitation schedules to determine focus sites for assessment.
The role will collaborate directly with the broader Quality Assurance team, Performance Managers, Contact Centre leaders and Retail Area and State Managers to ensure that key Quality Assurance program activities such as training, calibration and Check the Checker assessments are completed and reported on, site assurance standards are met and driving best practice compliance within both Contact Centre and Retail locations.
Your day in the life at Optus
Manage training, calibration and Checker the Checker activities on behalf of the Quality Assurance Team.
Maintain benchmark repository and storage systems of Quality Assurance requirements to meet and exceed standards associated.
Support the Quality Control Site Inspection Program, by completing a minimum of 2 x site visits per month across Branded and Non-Branded Retail outlets.
Coordinate with site assessors visit schedule through review of high-risk sites based on compliance reporting indicators, ensuring high priority sites are visited first and at least each site nationally is visited at least once annually.
Conduct PIRs to evaluate success of Quality Assurance delivery into Contact Centre locations.
Your skills to pay the bills
Proven experience in a similar role; Contact Centre experience is crucial.
Core understanding of Customer Relationship Management Systems.
Ability to operate with ambiguity, multitask & move with rapid speed.
Capability to think around a multi-faceted issue to quickly identify the best solution.
Excellent communication and stakeholder management, with the ability to influence and lead decisions.
Perks we love at Optus
3 days in the office, 2 days remote with flexible hours to suit
Inclusive paid parental leave, up to 14 weeks for the primary caregiver.
All Optus employees have access to resources, webinars and support via the Parents at Work portal.
Own your own growth by accessing an extensive online and facilitator-led learning catalogue; even earn an MBA micro-credential via OptusU (University).
Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network.
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
Keen to see what it's really like to work at Optus?
Search #OptusLife on LinkedIn to go behind the scenes
At Optus, we are strengthened by others and that means valuing diversity and saying yes to embracing individual differences.
We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email along with your preferred method of contact and we will be in touch.
For more information on Diversity, Inclusion & Belonging at Optus, please visit
#J-18808-Ljbffr
-
Quality Assurance Operations Specialist
vor 1 Monat
Central Coast, Österreich Buscojobs VollzeitIt starts with YES! At Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Quality Assurance Operations Specialist will drive key operational requirements specifically in relation to Quality Assurance activities in Community of Experts, and Billing and Credit Contact Centre locations.Additionally, this role will be responsible...
-
Quality Assurance Operations Specialist
vor 1 Monat
Central Coast, Österreich Buscojobs VollzeitIt starts with YES!At Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Quality Assurance Operations Specialist will drive key operational requirements specifically in relation to Quality Assurance activities in Community of Experts, and Billing and Credit Contact Centre locations.Additionally, this role will be responsible for...
-
Central Coast, Österreich Tideri Jobbörse VollzeitThis job offer is not available in your country.Quality Assurance & Control (Manufacturing, Transport & Logistics) Full time Swickers Kingaroy Bacon Factory is an export meat processing facility, based in the South Burnett Region and is ideally located just 2 - 3 hours' drive to Brisbane, Toowoomba, Sunshine Coast and Fraser Coast.Swickers has been in...
-
Quality Assurance Coordinator
vor 1 Monat
Central Coast, Österreich Buscojobs VollzeitEmbark on a compelling journey as a proactive and dynamic Quality Assurance Coordinator at our Albury facility, where innovation and excellence define our commitment to quality.Reporting directly to the Quality Manager, you will assume a pivotal role in managing the laboratory team and functions, driving continuous process improvement initiatives to enhance...
-
Quality Assurance Manager
Vor 2 Tagen
Central Coast, Österreich Buscojobs VollzeitJOB DESCRIPTIONTitle :Quality Assurance ManagerBelong.Connect.Grow.with KBR!KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities.In this position, your work will have a profound impact on the country's most critical role – protecting our...
-
Quality Assurance Associate
Vor 4 Tagen
Central Coast, Österreich Buscojobs VollzeitRare opportunity to join our QA team.If you are currently working for a CRO or Pharma organisation in QA then we'd love to hear from you.Who are we?We're Avance Clinical, an Australian based Contract Research Organisation.We offer specialised services supporting drug development for the pharmaceutical and biotechnology industry.Why should you join Avance...
-
Quality Assurance Associate
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitRare opportunity to join our QA team.If you are currently working for a CRO or Pharma organisation in QA then we'd love to hear from you.Who are we? We're Avance Clinical, an Australian based Contract Research Organisation.We offer specialised services supporting drug development for the pharmaceutical and biotechnology industry.Why should you join Avance...
-
Quality Assurance Engineer
vor 1 Monat
Central Coast, Österreich Buscojobs VollzeitAbout Abergeldie Abergeldie is an Australian-owned contractor with over 30 years of industry experience in Australia and New Zealand.We design and deliver projects in the Water, Bridges, Transport, Underground, Energy, and Remediation industry sectors.Projects include dams, bridges, tunnels, water and wastewater treatment process facilities, rail...
-
Quality Assurance Engineer
vor 1 Monat
Central Coast, Österreich Buscojobs VollzeitAbout AbergeldieAbergeldie is an Australian-owned contractor with over 30 years of industry experience in Australia and New Zealand.We design and deliver projects in the Water, Bridges, Transport, Underground, Energy, and Remediation industry sectors.Projects include dams, bridges, tunnels, water and wastewater treatment process facilities, rail...
-
Quality Assurance Manager | Apparel | Kew
vor 1 Monat
Central Coast, Österreich Buscojobs VollzeitQuality Assurance Manager ApparelKew Melbourne - Inner (VIC)Category: RetailPosition Type: Permanent Full-TimeApplication Close Date: 14-Dec-2024Job DescriptionWe are looking for an experienced Quality Assurance Manager to join the Apparel Group.Managing a team of QA Coordinators across Sydney and Melbourne, you will be responsible for leading all aspects of...
-
Sydney: Claims Quality Assurance Officer
Vor 2 Tagen
Central Coast, Österreich Buscojobs VollzeitStateCover's purpose is to keep people safe, well and working.We are the Mutual insurer of choice for NSW councils, founded 23 years ago by Members, for Members.We provide 133 local government entities with worker's compensation insurance solutions, safety and wellbeing services and are trusted as their workforce risk and wellbeing experts for their 37,000...
-
Buscojobs | Quality Assurance Associate
Vor 5 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitRare opportunity to join our QA team.If you are currently working for a CRO or Pharma organisation in QA then we'd love to hear from you.Who are we?We're Avance Clinical, an Australian based Contract Research Organisation.We offer specialised services supporting drug development for the pharmaceutical and biotechnology industry.Why should you join Avance...
-
Quality Assurance Associate
Vor 5 Tagen
Central Coast, Österreich Buscojobs VollzeitLink Healthcare, a Clinigen company, is a growing specialty pharmaceutical services company, with one clear aim: to accelerate access to medicines for people around the world.To achieve our aim, we work with a global pharma, biotech, and a network of suppliers, to source hard-to-get medicines, navigate complex regulatory environments, and provide access to...
-
Buscojobs | Ventia Pty Limited | Field Quality Specialist
vor 13 Stunden
Central Coast, Österreich Tideri Jobbörse VollzeitThe Opportunity A new and exciting opportunity has become available within the Telecommunications sector at Ventia.As our Field Quality Specialist, you will be responsible for overseeing and managing on-site quality control and assurance activities, ensuring workmanship, products, and processes comply with company standards, client requirements, and...
-
Quality Assurance Team
vor 1 Monat
Central Coast, Österreich Buscojobs VollzeitQuality of our food products from farm to plate are at the core of what we do.Our Quality Assurance team members ensure we deliver the best products every time.From the grain we grow to the finished products we sell, our policy and the primary objective of Ben Furney Flour Mills is to market safe food products of consistent quality that meet or exceed our...
-
Central Coast, Österreich Tideri Jobbörse VollzeitQuality Assurance Consultant (Medicolegal) Full-time Lex Medicus is an established and reputable medico-legal provider, operating for 13+ years.We are privileged to collaborate with over 220 experienced and credentialed medical experts, spanning over 50 specialties.Together, we are committed to delivering impartial, fit-for-purpose, and high-quality...
-
Quality Assurance Engineer
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitswipeJobs is a fast-growing, disruptive, and award-winning on-demand staffing platform that is transforming the way people find work and businesses manage their workforce.Our platform connects job seekers with employers, allowing businesses to easily fill their staffing needs.We are slowly becoming the stand-alone market leader in the US market and are...
-
Buscojobs | Senior Auditor, Quality Assurance
Vor 5 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitSenior Auditor, Quality Assurance ICON plc is a world-leading healthcare intelligence and clinical research organization.We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.We are currently seeking a Senior Auditor Quality Assurance to join...
-
Divisional Quality Assurance Manager
vor 3 Monaten
Central Coast, Österreich Circular Plastics Australia VollzeitOur Pact Recycling Locally sources and verifies recycled material which is what consumers and brand owners are demanding.To deliver this at scale, we are investing in world leading sorting, washing and processing technologies to produce the highest quality, locally sourced recycled resins.Job DescriptionAbout this opportunityThe Divisional Quality Assurance...
-
Buscojobs | Specialist Operations Researcher
vor 2 Wochen
Central Coast, Österreich Buscojobs VollzeitSpecialist Operations Researcher Opportunity Date: 18th October, 2024 We have an opportunity for a Specialist Operations Researcher to work with challenging and exciting mathematical optimisation and simulation problems, positively impacting the business while engaging with a team of technology experts across data science and simulation domains.This role...
