Director – Technology Operations

vor 1 Monat

Central Coast, Österreich Tideri Jobbörse Vollzeit

Purpose of Role
The Head of Technology Operations will lead the operational aspects of our technology department, ensuring that our IT infrastructure is robust, secure, and efficient.
The role requires a strategic thinker with a hands-on approach to oversee the development, implementation and maintenance of technology solutions that support our business objectives.

Responsibilities & Accountabilities
The role will be Director, Technology Operations within the Technology, Data and Information team and will be accountable for.

Strategy and Governance
Develop and implement strategic plans for the operational management and development of systems and networks.
Establish an effective governance framework that ensures efficient integration of all aspects of the support framework to deliver a stable and secure environment.
Vendor Performance Management :
Oversee vendor relationships and ensure they meet performance expectations.
Monitor vendor performance, track key metrics, and evaluate their effectiveness.
Troubleshoot vendor issues and escalate as necessary.
Collaborate with vendors to optimize service delivery and quality.
Ensure all vendor contracts are well managed and remain relevant, effective, and active.
Ensure all vendors are paid correctly and within expected timelines.
Staff Management :
Lead and develop teams responsible for technology operations.
Recruit, hire, and train staff.
Provide continuous feedback, conduct performance reviews, and address any performance gaps.
Manage staff schedules and assign responsibilities.
Internal Stakeholder Management :
Stakeholder management
Support discussions at the Executive Leadership Team (ELT) and the Board to ensure they remain fully informed and are well placed to support investment in QTC's technology strategy.
Engage with broader stakeholders across the business to ensure the delivery of technology services continues to support broader business goals.
Maintain effective communication channels with all stakeholders.
Service Management Processes Application :
Apply ITIL best practices to manage IT services effectively across all technical teams, including outsourced services.
Implement and improve ITIL processes such as Incident Management, Change Management, Problem Management, and Service Level Management.
Maintain and evolve QTC's Service Management tools and processes to improve the efficiency of service delivery across the business.
Operational Budget Management :
Develop and manage the operational budget for technology operations.
Allocate resources efficiently to meet business requirements.
Monitor expenses, identify cost-saving opportunities, and optimize spending.
Manage all costs against budget.
Technical Competencies
A Director of Technology Operations should possess a robust set of technical competencies to effectively oversee technology operations.
Here's a list of key technical competencies:
Technical Expertise: Knowledge in areas such as network architecture, software development, hardware, databases, and cybersecurity.
Project Management: Ability to plan, execute, and oversee projects to ensure they are completed on time and within budget.
IT Governance: Understanding of IT governance frameworks and the ability to implement them within the organization.
Vendor Performance Management: An effective understanding of how to extract the best performance from vendor delivered services including a good understanding of contract structure, Service Level Agreement (SLAs) Strategic Planning: Skills in developing and executing IT strategies that align with the business goals.
Risk Management: Competence in identifying potential IT risks and developing strategies to mitigate them.
Operational Excellence: Ability to build, operate, and optimize business operations and technology capabilities.
Innovation and Adaptability: Keeping abreast of emerging technologies and trends to drive innovation and adapt to changing business needs.
Leadership and Team Management: Leading and developing a team of IT professionals to support and enhance technology operations.
Behavioural Competencies
Integrity, including upholding strong professional and ethical standards.
Competent and confident story teller; can effectively cut through large quantities of information to get to the 'so what'.
Understands the viewpoint of higher management and effectively analyses complex problems.
Effectively builds and maintains feedback channels, responds constructively to feedback from direct reports.
Establishes a positive environment by always acting with positive intent, and assuming positive intent from others.
Leadership Competencies
Builds trust and confidence with the team by communicating clearly, following through on commitment, values diverse perspectives.
Takes personal responsibility for their team's work.
Holds team to a standard of excellence and takes pride in the team's work.
Ability to effectively manage, motivate, and develop a team of technology professionals.
Strong communication skills to effectively convey complex technical information to non-technical stakeholders and to collaborate with other departments.
Ability to make informed and timely decisions, balancing risk and opportunity, in a fast-paced and dynamic environment.
Ability to lead and manage change, ensuring that the organization adapts to evolving threats and technologies.
Qualifications
Essential
Bachelor's or Master's degree in information technology, Computer Science, or related field.
Desirable
Industry certifications such as:Information Technology Infrastructure Library (ITIL) Certified Information Systems Security Professional (CISSP) Project Management Professional (PMP), Certified Scrum Master (CSM) and PRINCE2 Experience
Essential
15 years of experience delivering technology services in complex, high availability technology environments that deliver critical services.
Experience in contributing to establishing technology strategies and associated roadmaps.
7 years experience leading teams of technology professionals.
Desirable
Experience working in the financial services industry.
Experience within the government sector.
Experience in establishing and maintaining significant public cloud solutions, particularly in Azure.
Experience implementing and complying with IS18 (ACSC Essential 8 and ISO27001) #J-18808-Ljbffr

  • Clearcompany | Director Technology Operations

    vor 1 Woche

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Director Technology OperationsNSW Telco Authority - Director Technology OperationsAre you ready to ensure seamless operations for mission-critical services?Ongoing opportunity based in Sydney or Gosford with some travel across the state required.Flexible working arrangements are available to all staff in the Telco Authority.Total Remuneration Package from...

  • Senior Director

    vor 1 Monat

    Gold Coast, Österreich The State Of Queensland Vollzeit

    An opportunity to backfill the Senior Leader (Technology Operations) is available to provide front-line digital healthcare by coordinating, managing, and providing strategic leadership to a large team of technical staff and diverse services.Job detailsPosition status: Fixed Term TemporaryPosition type: Flexible full-timeOccupational group:...

  • Director, Legal Operations

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    This job offer is not available in your country.Director, Legal Operations Locations : Sydney, NSW, Australia Time Type : Full time Posted on : Posted Yesterday Job Requisition ID : JR 037155 The Legal team is responsible for managing the legal affairs of the company, including providing legal counsel across the organization, handling disputes, and creating...

  • Director Of Operations, It

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Description Director of Operations, IT Sydney Campus Full-time, Ongoing opportunity Rewarding opportunity Friendly and collaborative environment Competitive salary + 14.25% superannuation About the university The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience...

  • Buscojobs | Assistant Director

    vor 3 Wochen

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Requisition Number : 135489 Position Number / s : 60160687 Classification : Executive Level 1 Location : ACT Division : Chief Operating Officer Group Branch : Corporate Section : Business Operations, Security and Technology Security Classification : Baseline Vetting Salary : $117,335.00 to $133,729.00 Contact : Rue Gwaradzimba at Period of Vacancy : Ongoing...

  • Director, Ediscovery | Technology

    vor 2 Monaten

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    FTI Consulting is the world's leading expert-driven consulting firm.Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world's leading law and private equity firms when they are facing their greatest opportunities and challenges.Our strong performance and continued success are a direct...

  • Ambulance | Director Clinical Operations

    vor 2 Wochen

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Queensland Ambulance Service (Organisation site)Cairns Operations Centre; Far Northern Region; Manunda The Director Clinical Operations is responsible for delivering frontline operational ambulance services within the operational area controlled by the respective Operations Centre, ensuring the delivery of high quality, timely and patient focused ambulance...

  • Director - Llm Operations

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Director - LLM Operations About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.And, we empower you to be a Trailblazer, too — driving your performance and career...

  • Sharp & Carter | Global Operations Director | Australia

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Why should you apply?Our client, a Global FMCG Manufacturer, is rapidly scaling across APAC and Europe through both acquisition and organic growth.Industry-wide, they are recognized for innovation and quality of products that continue to reshape the industry.Perth HQ'd, the business is undergoing a Global Supply Chain Transformation, with both in-house and...

  • Childcare Centre Director

    vor 1 Monat

    Central Coast, Österreich Pearl Recruitment Group Vollzeit

    Childcare Centre Director / Operations Manager Our client is seeking an experienced Childcare Centre Director / Operations Manager for a new centre due to open in Victoria Park.This is an excellent opportunity for dynamic career progression within a family-owned business.Estimated opening for Centre is early 2025.If you are a passionate Childcare...

  • Associate Director Finance

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Associate Director Finance - Technology Location : Sydney, Australia Company : Singtel Group At Optus, we're on an exciting journey to become Australia's most loved everyday brand, and we're looking for a results-driven Associate Director, IT Commercial to play a pivotal role in shaping our financial strategy and driving commercial success across our...

  • Global Delivery Operations Director

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    This job offer is not available in your country.Publicis Groupe is a world leader in marketing, communication, and digital business transformation, driven through the alchemy of data, creativity, media, and technology.Our connected platform of companies and capabilities is more than an operational framework.It's a cultural model we've built to unite our...

  • Accent Group | Head Of Technology Operations

    Vor 3 Tagen

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand.With over 850+ stores, 34 brands and over 30+ online platforms.Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • Royal Melbourne Institute Of Technology | Director

    Vor 7 Tagen

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Overview: Salary Academic Level E ($210,658) with leadership allowance +17% Superannuation Fixed term (3 years), full time position for the Director, Hub for Apple Platform Innovation (HAPI), based at the Melbourne CBD Campus 0.3FTE will be dedicated to the Director appointment and 0.7FTE will focus on the underlying level D (Associate Professor) or E...

  • Director Of Operations

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    This is an in-person role based in New York, NY working with a small team.To be considered, you must attach a resume and send a cover letter to .maude is seeking a Director of Operations to oversee product development, supply chain, and fulfillment operations.The ideal candidate will possess extensive knowledge of product development, compliance, supply...

  • Director, Operations

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Director, Operations - Australia/New Zealand Job Category : Support Requisition Number : DIREC001729 Job Type : Full-Time, Hybrid Locations Australia - Australia1800 International Park DrAustralia, 35243, AUS The Director, Customer Operations at Command Alkon is responsible for the operational management of the Customer Operations organization, including...

  • General Manager Of Operations

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    General Manager / Business Manager / Director Industry: Mining & Minerals / Materials / Bulk Handling Package: $300,000 (Negotiable) Location: Perth, WA Our client is a Major Mining & Minerals engineering business specialising in the supply and delivery of specialist engineering solutions to major Mining Projects across Australia and throughout the globe.The...

  • Clearcompany | Assistant Director, Stakeholder Management Drone Operations

    vor 1 Woche

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    The Office of the Chief Remote Pilot (OCRP) ensures the safe and compliant use of drones in accordance with Civil Aviation Safety Authority (CASA) regulations and Departmental policy whilst delivering business outcomes using drones across the Department.The Department operates drones throughout Australia and Antarctica to meet the outcomes and key activities...

  • Director Of Service Operations

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    DHA is seeking an experienced Service Operations Director to join the DHA Service Operations Team.Apply now and be part of a rewarding career at DHA!About usDefence Housing Australia (DHA) is a Nationally Recognised Government Business Enterprise with the primary role of providing housing and related services to Defence and their families.DHA manages one of...

  • Featured | Director Of Operations

    vor 3 Wochen

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Management (Manufacturing, Transport & Logistics) ECP Polyurethanes is seeking a driven and experienced Operations Director to lead and manage our operation and help us to fully harness significant growth opportunities.This position will be a vital top leadership position within ECP Polyurethanes and will be directly responsible for developing and...