Complaints And Remissions Coordinator
Vor 2 Tagen
Vacancy Supporting Documents
Reference Number : 224216 - Complaints and Remissions Coordinator
Student Grievance Unit - Student Journey Continuing, full-time87,051 to $95,685 per annum (HEO6)Plus 17% employer superannuationSalary packaging options are available5 weeks annual leave plus Christmas week shutdown, per annumAvailable for work from home one to two days per weekApplicants must have appropriate Australian work rights for the duration of this position (UNE will not provide sponsorship for this position)About the role The Complaints and Remissions Coordinator is responsible for the administration, investigation and processing of Tier 1 complaints.
The position is also responsible for the coordination, assessing and processing of all remission applications and remission review requests submitted to the University in compliance with the legislative requirements, including providing specialist advice and recommendations regarding all student remission related activity.
About you To be successful in this role you will have a proven ability to interpret and apply rules, policies, procedures and legislation.
In addition to the above, you must be able to demonstrate highly developed personal competencies including exceptional interpersonal and organisational skills; sound judgement and an ability to work under pressure.
You will also have the ability to maintain accuracy and confidentiality, work to strict deadlines, manage multiple priorities and work independently.
Enquiries and additional information To discuss this role please contact Dr Sharon Brown (Acting) Student Solutions Manager phone : email :
Closing Date : Midnight, Monday 6th January 2025
Reference No : 224216
To Apply
Please submit the following documents by clicking the Apply Now button below :
Covering letter;Responses to selection criteria;Current CV;Commitment to Inclusion and Diversity UNE is committed to building a diverse workforce and strongly encourages applications from Aboriginal and / or Torres Strait Islander Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTQIA+ people.
National Police Check If you are the successful candidate for this role you will be required to provide UNE with a National Police Check prior to your commencement.
Please note that people with criminal records are NOT automatically barred from applying for this position (unless there is a particular requirement under law).
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