Civica Uk Ltd | Director, Support
Vor 2 Tagen
We're Civica and we make software that helps deliver critical services for citizens all around the world.
From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day.
Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we're passionate about what we do and the citizens we help to serve.
If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you.
We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as Director, Support (Health) at Civica In this senior leadership role, you will oversee the support teams, processes, and technology that serve the customers and products within your division.
Reporting directly to the divisional Executive Director and Head of Support, you will lead a team of support professionals while collaborating with leaders across Service, Development, Product, and Central Functions.
The position requires strategic thinking, strong problem-solving skills, and extensive stakeholder management experience, with the ability to thrive in a fast-paced environment.
You will plan, budget, and coordinate the performance of the division's support function to consistently meet customer satisfaction and operational support targets.
Staying up-to-date with evolving technology and supported products, you will recruit and develop a high-performing support team, fostering career growth and skills development.
Your role involves leading and motivating the team to deliver support excellence and achieve high business outcomes.
You will define, manage, and report on KPIs for support activities, leveraging data analysis to identify efficiencies and areas for improvement.
A champion of continuous process improvement and innovation, you will drive enhancements in support KPIs, contributing to increased customer satisfaction, retention, and referenceability.
Collaborating with other support leads across the organization, you will share and refine support best practices, ensuring the delivery of exceptional results across the board.
This is a unique opportunity to make a significant impact by shaping the future of support excellence in your division.
Requirements What you will need to be successful in this role
Extensive experience in support and operational leadership within a matrix organization.
Proven ability to manage and lead complex, geographically dispersed teams, including remote teams, in dynamic environments.
Strong communication skills, with the ability to effectively engage and influence stakeholders at all levels.
Highly analytical mindset, with expertise in data-driven decision-making using metrics and tools to inform strategy.
Exceptional organizational skills and the ability to prioritize effectively in a fast-changing environment.
Strategic and responsive planning capabilities to align with business goals.
Experience with Salesforce ServiceDesk (ticketing system) preferred.
Proficiency in Salesforce, SharePoint, and Power BI.
We really do want you to bring your whole self to work.
There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch.
We'd love to have a chat and see if you could be a great fit.
Why you'll love working with us.
We know that when our people are happy, they will work better and have greater work satisfaction.
Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special.
Do you see yourself in this role?
If so, then we would love to hear from you.
We are an equal opportunity employer.
We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes.
We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.
We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
#J-18808-Ljbffr
-
Director, Support
Vor 2 Tagen
Sydney, Österreich Civica Uk Ltd VollzeitWe're Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion everywhere we work...
-
Civica Uk Ltd | Consulting Arborist
Vor 2 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitWelcome to Civica UK Ltd!We're Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion...
-
Director, Support
Vor 2 Tagen
Sydney, Österreich Civica VollzeitDirector, Support - Health & Care (P600) We're Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a...
-
Director, Support
Vor 2 Tagen
Sydney, Österreich Civica VollzeitDirector, Support - Health & Care (P600)2 days ago Be among the first 25 applicantsWe're Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100...
-
Pricing Director
Vor 2 Tagen
Sydney, Österreich Civica VollzeitGet AI-powered advice on this job and more exclusive features.We're Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our...
-
Civica | Director, Support
Vor 4 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitDirector, Support - Health & Care (P600) We're Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a...
-
Civica | Director, Support
Vor 2 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitDirector, Support - Health & Care (P600) 2 days ago Be among the first 25 applicants We're Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100...
-
Civica Uk Ltd | Engineering Manager
Vor 4 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitWe're Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion everywhere we work...
-
Civica | Pricing Director
Vor 4 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitGet AI-powered advice on this job and more exclusive features.We're Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our...
-
Engineering Manager
Vor 2 Tagen
Sydney, Österreich Civica Uk Ltd VollzeitWe're Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion everywhere we work...
-
People Business Partner
vor 1 Monat
Sydney, Österreich Civica VollzeitAdd expected salary to your profile for insights.Civica provides critical services to citizens across the world.We've been 22 years in the making and have grown every year of our existence – an unparalleled success story in our sector.With core customers in the UK, APAC, and North America, we support over 100 million citizens.With a clear vision to become...
-
Pricing Director
Vor 2 Tagen
Sydney, Österreich Civica VollzeitGet AI-powered advice on this job and more exclusive features.We're Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our...
-
People Business Partner
vor 1 Monat
Sydney, Österreich Civica VollzeitAdd expected salary to your profile for insights.Civica provides critical services to citizens across the world. We've been 22 years in the making and have grown every year of our existence – an unparalleled success story in our sector. With core customers in the UK, APAC, and North America, we support over 100 million citizens.With a clear vision to...
-
Product Designer
Vor 2 Tagen
Sydney, Österreich Civica VollzeitProduct Designer - Product (P583)We're Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech...
-
Consulting Arborist
Vor 2 Tagen
Sydney, Österreich Civica VollzeitAdd expected salary to your profile for insightsWe're Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is...
-
Product Designer
Vor 2 Tagen
Sydney, Österreich Civica VollzeitProduct Designer - Product (P583)We're Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech...
-
Civica | Product Designer
Vor 2 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitProduct Designer - Product (P583) We're Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech...
-
Consulting Arborist
Vor 2 Tagen
Sydney, Österreich Civica VollzeitAdd expected salary to your profile for insightsWe're Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is...
-
Customer Finance Director, Uk&I
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Finance Director, UK&I Want to help us bring happiness to the world?Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people?Then this is the place for you.As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on...
-
Director - Sydney - Gedon Recruitment Pty Ltd
Vor 2 Tagen
Sydney, Österreich Gedon Recruitment Pty Ltd VollzeitDirector - Sydney - GEDON Recruitment PTY LtdGEDON Recruitment PTY Ltd Sydney4 days agoDescriptionDirector - Cost ManagementAbout Our ClientOur client is a leading national Cost and Project Advisory consultancy, renowned for their expertise and collaborative approach.With a rich history and a strong commitment to innovation, they have been at the forefront...
