Buscojobs | Private Wealth Concierge
vor 22 Stunden
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.
Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About Us:
Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions.
JLL Experience Services team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients.
We set the standard for superior experiences for our clients and our teams.
The Role:
The Private Wealth Concierge crafts bespoke, high-touch experiences for VIP and high net worth individuals visiting our client.
This role ensures an environment of exclusivity, discretion, and unparalleled service, fostering strong relationships between Westpac and its most valued clients.
A snapshot of the role:
Provide a personalized welcome to VIP clients, anticipating and exceeding their expectations.
Curate exceptional meeting environments, paying meticulous attention to detail in presentation and ambiance.
Coordinate premium catering services, accommodating specific dietary requirements and preferences.
Manage all aspects of the VIP client journey, from arrival to departure, ensuring a seamless experience.
Offer concierge-level assistance, including arranging transportation, reservations, or other personal requests.
Maintain the highest levels of confidentiality and security for all client interactions and information.
Collaborate with various client departments to deliver integrated, white-glove service.
Proactively identify opportunities to enhance the VIP client experience and implement improvements.
Handle any issues or concerns with the utmost diplomacy and efficiency.
Conduct regular floor walks, employing a proactive mindset to note opportunities to elevate the experience and address issues before they become problems.
Follow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliver.
What you will bring:
Experience in luxury hospitality, private banking, or high-end customer service, preferably in a corporate environment with a demonstrated ability to interact confidently with high net worth individuals and C-suite executives.
You will have strong interpersonal skills and a focus on creating positive client interactions is essential.
You can anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information.
You'll have excellent communication skills, both written and verbal; a secondary language would be desirable.
Proficiency in Microsoft Office suite and familiarity with meeting room management systems is also required.
What to expect from us:
As an organisation, we embrace and celebrate diversity, proactively supporting the needs that difference brings.
JLL is committed to equal opportunity and building an inclusive workplace.
This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.
We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disabilities, and people of all ages, religions, and races.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Location:
On-site – Sydney, NSW
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.
We're interested in getting to know you and what you bring to the table
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