Retail Operations Analyst
vor 3 Wochen
About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.
We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry.
As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
This role
The primary focus of this person will be to act as project manager and primary POC to handle around 30 kiosk locations, deploy and train promoters, handle real estate inquiries with the location owners, coordinate with marketing the creation of POS materials for the kiosk's implementation, escalate issues, track and report success metrics for the project.
This role will help to manage Puntos PayJoy in stores and 3rd party kiosks with two business lines: phone finance and credit line.
Responsibilities Register and make payments of all rentals, materials, promoting, expenses. Help with the administration of inventory (devices and cards), delivery and reports to the buying team and the credit line logistics team. Handle real estate inquiries with the location owners (insurance, rentals, contingencies, etc.
). Escalate issues with engineering, sales, merchant ops, cx and different teams from the day to day situations. Create multiple reports and define metrics for the project.
Considering: sales, traffic, inventory, performance, bugs, etc. Have constant communication with the promoters in the points of sale to gather feedback from customers and theirs to create actions plan to enhance the experience. Help the business development and promoters team with new locations requirements and negotiations. Requirements Organization skills Ability to manage competing priorities Extremely hands-on capacity of iteration Documentation of processes Project management Data driven decision making Problem solving Process creation and optimization skills Self-driven Stakeholder management Desirable requirements Excel intermediate Experience managing budgets SQL basic/intermediate Experience in retail Benefits Company-funded Health and Dental Insurance for employees and immediate family members Life insurance 30 days of Christmas bonus 20 days paid Vacation 50% Vacation premium 13% Saving funds $2,000 MXN monthly grocery coupons $2,000 USD annual Coworking Travel allowance $2,000 USD annual Professional Development allowance $500 USD annual Fitness allowance $500 USD Phone Finance allowance $250 USD Home Office equipment allowance $200 USD Headphone allowance PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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