Customer Resolution Manager
vor 1 Monat
Rabobank is the world's leading specialist in food & agribusiness banking.
One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.
Our commitment to our employees & clients is at the heart of everything we do.
At Rabobank our culture is unique, because every day our people work knowing that we are all playing our part in supporting our farmers to feed the world.
Our culture is focused on growing each other.
We strive to create an open, balanced & flexible workplace where people feel that they belong, can be open & honest & are supported.
The role The Customer Resolutions function, within the banks COO Domain, is a newly created centralised complaints function based in Sydney.
The functions core role is to resolve complex customer complaints & disputes as part of Rabobank's obligations under the Banking Code of Practice & ASIC'S Complaints Handling Guide.
Rabobank has an opening for a Customer Resolutions Manager.
Reporting to the Head of Customer Resolutions, you will champion best practice across Rabobank Australia, facilitating the continuous improvement of the complaint framework & process, engaging with key stakeholders, & teams within the organisation to continually improve.
Top Role Accountabilities: Effectively & efficiently manage the investigation & resolution of escalated Internal Dispute Resolution & all External Dispute Resolution complaints in accordance with Rabobank policies, procedures & regulatory obligations Liaise directly with External Dispute Resolution Scheme (AFCA) as required Manage complaint costs using commercial acumen & customer centricity Raise systemic issues in accordance with the Complaints & Risk & Compliance Framework Ensure vulnerable customers have been managed appropriately Identify & recommend continuous improvement opportunities in relation to policies, procedures & initiatives to improve our service & products.
This includes looking at ways to improve the PEGA Complaints & Feedback Management system Provide ongoing Complaints training & development to the business on complaint handling requirements & Complaints Feedback Management data integrity Reporting all Operational Risk items into ARCHER GRC where process has not been followed & supporting stakeholders in creating action plans to mitigate further risk arising from complaints Empowered to make decisions on Customers complaints within agreed delegation Work in conjunction with key stakeholders in Risk & Compliance & Legal to Identify & provide input into policy, process & control improvements identified through complaints To be successful you will have: Minimum of 5 years' experience in a complaint handling role Experience in dealing with external disputes at AFCA Subject Matter expertise of RG271 & Code of Banking Practice A track record in dealing with customers, working in & collaborating with cross functional teams An ability to show empathy for customers during the complaints process An ability to be both confident in dealing with difficult conversations What we're proud to offer you: Rabo@Anywhere is our hybrid way of working at Rabobank & for Australia, that means we have a blend of time working between the office 2 days per week & home.
Wellbeing leave.
These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives.
Education Assistance Program.
Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development.
Parental Leave that supports you and your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave).
Bonus and Additional Leave.
We realise sometimes 4 weeks Annual Leave isn't enough
At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave.
Extra Insurance.
Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death.
Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance.
Rabo Workplace Giving program.
As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community.
Rabo Workplace Giving program matches employee donations to selected Social Partners.
Other extras including annual equipment / wardrobe allowance; flu shots; health insurance discounts.
Rabobank is committed to diversity & inclusion & is proud to be an equal opportunity employer.
All applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (inclusive of all genders), gender expression, sexual orientation, religion, disability, age or other diversity characteristics not mentioned.
#J-18808-Ljbffr
-
Customer Resolution Manager
vor 2 Monaten
Sydney, Österreich Rabobank Gruppe VollzeitRabobank is the world's leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.At Rabobank our culture is unique, because every day our people...
-
Customer Resolution Manager
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitRabobank is the world's leading specialist in food & agribusiness banking.One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.Our commitment to our employees & clients is at the heart of everything we do.At Rabobank our culture is unique, because every day our people...
-
Customer Resolution Manager
vor 1 Monat
Sydney, Österreich Rabobank Gruppe VollzeitRabobank is the world's leading specialist in food & agribusiness banking.One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.Our commitment to our employees & clients is at the heart of everything we do.At Rabobank our culture is unique, because every day our people...
-
Customer Resolutions Officer
vor 3 Wochen
Sydney, Österreich Prospa VollzeitThis is a Customer Resolutions Officer role with one of the leading companies in AU right now -- Prospa -- with an amazing team.They are continuing to grow rapidly.This is the chance to join right as the takes off. More About the Role at Prospa As our Customer Resolution Officer, you will report to the Customer Experience Lead and focus on managing and...
-
Customer Resolution Expert
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAt Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner, providing the best customer experience each and every time.As a member of the...
-
Customer Resolution Expert
vor 1 Monat
Sydney, Österreich Singtel Group VollzeitAt Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner, providing the best customer experience each and every time.As a member of the...
-
Quality Assurance Manager
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitRabobank is the world's leading specialist in food & agribusiness banking.One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.Our commitment to our employees & clients is at the heart of everything we do.At Rabobank, our culture is unique, because every day our people...
-
S&I Pricing Manager
vor 1 Monat
Sydney, Österreich Resolution Life VollzeitAt Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.For customers, advisers, companies and the industry, we are making an impact worldwide.Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.Resolution Life...
-
Claims Lead
vor 1 Woche
Sydney, Österreich Resolution Life Vollzeit5 days ago, from Institute of Data AustraliaAt Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.Resolution Life Australasia manages ~$30 billion in assets,...
-
Data Operations Lead
vor 1 Monat
Sydney, Österreich Resolution Life VollzeitAbout Resolution Life At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.For customers, advisers, companies and the industry, we are making an impact worldwide.Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance...
-
Customer Resolutions Specialist
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAbout Us: Newfold Digital is a leading web technology company serving nearly seven million customers globally.Established in 2021 through the combination of leading web services providers.Endurance Web Presence and Web.com Group, our portfolio of brands includes: Bluehost, Crazy Domains, Host Gator, Network Solutions, Register.com, Web.com and many others.We...
-
Customer Resolutions Specialist
vor 1 Monat
Sydney, Österreich Web.Com VollzeitAbout Us: Newfold Digital is a leading web technology company serving nearly seven million customers globally.Established in 2021 through the combination of leading web services providers.Endurance Web Presence and Web.com Group, our portfolio of brands includes: Bluehost, Crazy Domains, HostGator, Network Solutions, Register.com, Web.com and many others.We...
-
Claims Lead
vor 1 Woche
Sydney, Österreich Resolution Life Vollzeit5 days ago, from Institute of Data AustraliaAt Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.Resolution Life Australasia manages ~$30 billion in assets,...
-
Quality Assurance Manager
vor 1 Monat
Sydney, Österreich Rabobank Gruppe VollzeitRabobank is the world's leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.At Rabobank our culture is unique, because every day our people...
-
Customer Resolutions Officer
vor 3 Wochen
Sydney, Österreich Prospa VollzeitThis is a Customer Resolutions Officer (12 month FTC) role with one of the leading companies in AU right now 🔥 -- Prospa -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Prospa 🧐🧐\*This is a 12 month contract role\* As our Customer Resolution Officer, you will...
-
Data Operations Lead
vor 2 Monaten
Sydney, Österreich Resolution Life VollzeitAbout Resolution LifeAt Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.For customers, advisers, companies and the industry, we are making an impact worldwide.Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance...
-
M&A Finance Completion Lead
vor 4 Wochen
Sydney, Österreich Resolution Life VollzeitAbout Resolution LifeAt Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us. For customers, advisers, companies and the industry, we are making an impact worldwide. Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance...
-
M&A Finance Completion Lead
vor 4 Wochen
Sydney, Österreich Resolution Life VollzeitAbout Resolution Life At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us. For customers, advisers, companies and the industry, we are making an impact worldwide. Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance...
-
M&A Finance Completion Lead
vor 4 Wochen
Sydney, Österreich Resolution Life VollzeitAbout Resolution LifeAt Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us. For customers, advisers, companies and the industry, we are making an impact worldwide. Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance...
-
Finance Systems Accountant
Vor 7 Tagen
Sydney, Österreich Resolution Life VollzeitAbout Resolution Life At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us. For customers, advisers, companies, and the industry, we are making an impact worldwide. Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance...
