Icg Medical | Client Experience Co-Ordinator
Vor 3 Tagen
Title: Client Experience Co-ordinator
Location: Melbourne, Australia
About us
ICG Medical is a leading global nursing recruiter with a focus on nurses across all specialities, midwives and home care/healthcare workers.
The business is made up of three recognised healthcare recruitment brands who sit underneath the ICG Medical arm.
Each deliver tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, Japan, and the USA with more office openings on the horizon.
Purpose
The purpose of the Client Experience Co-ordinator (AUS Home Care) at ICG Medical is to oversee the overall client experience of clients, support co-ordinators and brokered clients.
This includes the implementation of new clients acquired by the business development team as well as the development of new opportunities within current relationships.
The objectives of this role include:
Engagement with clients to clearly understand needs and develop delivery strategies per client Client-facing relationship management and service delivery Structured implementation of new clients Participation in the pursuit of new clients as required Partner with specialist departments to ensure high quality and accurate delivery Be open and communicate opportunities and challenges relating specifically to client, candidate, and employee performance Collaborate and partner with shared services departments to drive client experience improvement Represent Greenstaff Medical (ICG Medical) in a positive and professional manner both internally and externally Job Description
The Client Experience Co-ordinator is primarily focused on key areas namely Client Relationship and Opportunity Development and Service Delivery.
Client Relationship and Opportunity Development Develop a client meeting/interaction schedule, including formal review meetings where required.
Client-facing relationship management - develop strong multi-level relationships with clients.
Understand client requirements and identify opportunities to enhance current service delivery.
Management of Client Expectations Communication of client requirements to key stakeholders Communication of client implementation plans to key stakeholders Contribution to team hours booked and GP targets Report back on client activity, GP and client performance.
Service Delivery Drive the structured and professional implementation of new clients.
Drive the structured and professional management of key existing clients.
Overall responsibility to ensure client engagement/introduction of key stakeholders Building strong professional relationships with key stakeholders across the departments Present client requirements to key stakeholders Present organizational capabilities to clients where appropriate Job Requirements
Understanding of the Home Care and NDIS landscape Client Relationship management Structured Planning Temp/contract agency experience is ideal but not essential Demonstrate commitment to the ICG values at all times Adhere to company policy and procedures Salary
Market related + Commission based on target achievement
Behavioural profile:
Driven and motivated by success Target and goal-orientated Relationship builder Hard working Open and honest Customer service obsessed Positive and Professional Self-starter Caring People orientated #J-18808-Ljbffr
-
Client Experience Co-Ordinator
Vor 3 Tagen
Melbourne, Österreich Icg Medical VollzeitTitle: Client Experience Co-ordinatorLocation: Melbourne, AustraliaAbout us ICG Medical is a leading global nursing recruiter with a focus on nurses across all specialities, midwives and home care/healthcare workers.The business is made up of three recognised healthcare recruitment brands who sit underneath the ICG Medical arm.Each deliver tailored solutions...
-
Client Experience Co-Ordinator
Vor 3 Tagen
Melbourne, Österreich Icg Medical VollzeitTitle: Client Experience Co-ordinatorLocation: Melbourne, AustraliaAbout us ICG Medical is a leading global nursing recruiter with a focus on nurses across all specialities, midwives and home care/healthcare workers.The business is made up of three recognised healthcare recruitment brands who sit underneath the ICG Medical arm.Each deliver tailored solutions...
-
Client Experience Co-Ordinator
Vor 3 Tagen
Melbourne, Österreich Icg Medical VollzeitTitle: Client Experience Co-ordinatorLocation: Melbourne, AustraliaAbout usICG Medical is a leading global nursing recruiter with a focus on nurses across all specialities, midwives and home care/healthcare workers.The business is made up of three recognised healthcare recruitment brands who sit underneath the ICG Medical arm.Each deliver tailored solutions...
-
Icg Construction Group | Estimator
vor 4 Wochen
Melbourne, Österreich Buscojobs VollzeitEstimator wanted to Join Our High-Performing Team at ICG Group Are you a detail-driven professional with a passion for construction estimation, looking to take the next step in your career?Or a tech-savvy individual with a building background looking to diversify your skills?This is your chance to join our dynamic and expanding tender team at ICG Group in...
-
Salon Co-Ordinator
vor 2 Wochen
Melbourne, Österreich Advanced Hair Studio Group VollzeitMaitland, Newcastle, Maitland & Hunter NSWHair & Beauty Services (Trades & Services)Full timeAt Bespoke Hair Artistry, we are more than just a salon — we are a culture.Committed, educated, and passionate, we have created a retreat where our clients can relax and experience tailored, high-quality service in a positive and uplifting atmosphere.Rooted in the...
-
Clinical Care Co-Ordinator
vor 3 Monaten
Melbourne, Österreich Right At Home VollzeitCareer Opportunity: Care Co-Ordinator (Community Registered Nurse) - Melbourne NorthAbout Us: Right at Home, a global leader in home care, is proud to be one of the largest providers worldwide, boasting 49 franchises across Australia and over 600 offices globally. Our Melbourne North office is seeking an experienced and dedicated Care Co-Ordinator to join...
-
Clinical Care Co-Ordinator
vor 3 Monaten
Melbourne, Österreich Right At Home VollzeitCareer Opportunity: Care Co-Ordinator (Community Registered Nurse) - Melbourne North About Us: Right at Home, a global leader in home care, is proud to be one of the largest providers worldwide, boasting 49 franchises across Australia and over 600 offices globally.Our Melbourne North office is seeking an experienced and dedicated Care Co-Ordinator to join...
-
Clinical Care Co-Ordinator
vor 3 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitCareer Opportunity: Care Co-Ordinator (Community Registered Nurse) - Melbourne North About Us: Right at Home, a global leader in home care, is proud to be one of the largest providers worldwide, boasting 49 franchises across Australia and over 600 offices globally.Our Melbourne North office is seeking an experienced and dedicated Care Co-Ordinator to join...
-
Team Co-Ordinator Growth
vor 2 Monaten
Melbourne, Österreich Healthscope Hospitals VollzeitThe Team Co-Ordinator is primarily responsible for providing professional, comprehensive team administrative and project support to the Group General Manager, Growth and their report/s, to ensure that operations run efficiently.The Team Co-Ordinator will manage and prioritise work appropriately, to ensure that matters for attention are dealt with in a timely...
-
Team Co-Ordinator Growth
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitThe Team Co-Ordinator is primarily responsible for providing professional, comprehensive team administrative and project support to the Group General Manager, Growth and their report/s, to ensure that operations run efficiently.The Team Co-Ordinator will manage and prioritise work appropriately, to ensure that matters for attention are dealt with in a timely...
-
Workplace Co-Ordinator
vor 3 Wochen
Melbourne, Österreich Compass Group Pty Limited VollzeitWorkplace Co-ordinator – Full Time Location: Sydney CBD Full-time, Monday to Friday role - Enjoy your weekends!Corporate environment with easy access to the CBDLead and develop your team at a prestigious corporate siteRestaurant Associates has an enviable track record, working with some of the most prestigious venues and corporations in the world.From...
-
Marketing And Events Co-Ordinator
vor 3 Wochen
Melbourne, Österreich Everi Pty VollzeitJoin a leading Australian fund manager as their new Marketing and Events Co-ordinator.Our client is a growing Australian fund manager that is driven by their core values of authenticity, continuous improvement, diversity, and genuine client care.About the roleDue to continued growth, they are now looking to add a permanent full-time Marketing and Events...
-
Marketing Automation Scheduler&Co-Ordinator
vor 3 Monaten
Melbourne, Österreich Marketing Tip VollzeitMarketing Automation Scheduler&Co-Ordinator What do we do?We provide data and marketing technology solutions for businesses invested in providing better customer experiences.In a world of perpetual change, our clients seek specialist data and marketing technology support to create and maintain their competitive advantage.Our people are marketing and...
-
Poroject Co-Ordinator
vor 1 Monat
Melbourne, Österreich Buscojobs VollzeitOur client is seeking a Project Co-Ordinator on a full-time basis, Monday to Friday / 40 hours per week.This is a contract to 21 / 10 / 2025, with possible extension.You will be reporting to the Business Case Lead, and the role will coordinate multiple streams and activities associated with the Business Case to lead to a successful transformation while...
-
Activities Centre Co-Ordinator
vor 3 Wochen
Melbourne, Österreich The Salt Foundation VollzeitThe Salt Foundation is a registered NDIS provider with a proud history of providing programs that promote physical, social, and mental well-being.03rd December, 2024Activities Centre Co-ordinator (Frankston)The Salt Foundation is a not-for-profit Christian charity providing integral support services to people living with disabilities.As a not-for-profit...
-
Operations & Inventory Co-Ordinator
vor 2 Wochen
Melbourne, Österreich EBOS Group Limited VollzeitOperations & Inventory Co-Ordinator Dynamic and Exciting role providing operational analytical support to a healthcare industry leader.Exciting position with potential to grow.Become a key player in a supportive and collaborative team.Join an ASX listed company About us: Symbion is a division of the EBOS Group.With over 5,000 employees in 115 locations...
-
Digital & Design Co-Ordinator
vor 1 Monat
Melbourne, Österreich Salt & Shein VollzeitMarketing Communications (Marketing & Communications) Full time Newly created role reporting to the Head of Brand & CommunicationsFlexible working arrangementsAbout us: At Colin Biggers & Paisley, we're here to make a difference.We aim to be a preeminent trusted legal adviser in our chosen fields of expertise.We bring clarity to the complex.Through decisive...
-
Client Experience Administrator
vor 1 Monat
Melbourne, Österreich Buscojobs VollzeitJob DescriptionWe are a leading global brand. Home Instead help with a range of personal and lifestyle needs while providing welcome companionship.We take personal responsibility for providing the best in-home care and support to meet our clients' needs and are committed to addressing the individual and national challenges of Australia's ageing...
-
Digital & Design Co-Ordinator
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitMarketing Communications (Marketing & Communications) Full time Newly created role reporting to the Head of Brand & Communications Flexible working arrangements About us: At Colin Biggers & Paisley, we're here to make a difference.We aim to be a preeminent trusted legal adviser in our chosen fields of expertise.We bring clarity to the complex.Through...
-
Junior Marketing Co-Ordinator
vor 19 Stunden
Melbourne, Österreich Buxton Pty Ltd VollzeitCommencing February 2025 We're seeking an energetic Junior Marketing Co-Ordinator who is excited to step into the dynamic world of real estate.This is a unique, hands-on role where you'll not only learn the ropes of creative property marketing but also gain valuable administrative experience to complement your growing skillset.Working closely with senior...
