Senior Aftersales Service Training Specialist
vor 1 Monat
BYD is a high-tech company devoted to technological innovations for a better life.
BYD is dedicated to providing zero-emission energy solutions.
As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles.
Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.
About the Role Based in Sydney/Melbourne/Brisbane, this role will support our Training Team and Aftersales Team .
On offer is a Senior Training Specialist (Aftersales Service) position and your day-to-day duties will include but not be limited to:
Facilitate engaging learning sessions using interactive methods like group activities to enhance participant involvement and retention.
Design and develop clear, visually engaging slide decks with a strong focus on concise messaging, multimedia elements, and tailored content for different audience levels.
Proficient in creating and managing online training modules within an LMS, including setting up assessments, tracking learner progress, and troubleshooting technical issues.
Hands-on experience in service operations, with a deep understanding of customer service processes, aftersales operations, and delivering training tailored to service teams.
Key Requirements: Around 3+ years of training experience.
Exceptional communication skills both written and verbal with the ability to communicate effectively at all times and strong attention to detail and accuracy.
Leadership experience and excellent stakeholder management.
Flexibility to adapt in a fast-paced, changing environment.
Ability to learn how to create training plans, training material and to train individuals and large teams.
Adaptable in navigating ambiguity and making quick, informed decisions while managing multiple priorities in a fast-paced, dynamic environment.
If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.
BYD Australia is under rapid expansion with plenty more opportunities to arise.
If you are ready to make the most of everything you've learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.
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