Hygiene Install/Special Services Team Manager

vor 1 Monat

Brisbane, Österreich Rentokil Initial Plc Vollzeit

Initial Hygiene has an excellent opportunity for a Local Service Manager to join our team.Based in our Eagle Farm office, this role is to lead and manage the Install and Special Services team and oversee the warehouse operations and stock management. This team provides installations, removals, and repairs of Initial Hygiene products and services, as well as routine servicing including first aid kits, air purification systems, scenting, and steam cleans of urinals/washrooms.Reporting to the Operations Manager, you will be responsible for leading, managing, and developing a team of Service Technicians to ensure quality delivery of service, effective stock management, compliance, and customer satisfaction.The main duties for this role will include, but not be limited to:Supervise, develop, and coach a team of Service Technicians with potential for further growth in service headcount.Manage all aspects of inventory control and warehouse area for hygiene.Maintain strong key stakeholder relationships within our customer portfolio.Conduct & participate in monthly team and safety meetings.Conduct regular site quality audits.Conduct regular performance assessments with the team.Induct and train new staff members to the team.Manage and review service runs.Handle administration related to servicing activities.Manage customer feedback.Cover service runs for Technicians when required.Ongoing performance management.Control service costs for your area.Look after payroll (e.g., Kronos).The ideal candidate will possess and be able to demonstrate:Team supervision.Excellent customer service and negotiation skills.Excellent communication skills, both written and verbal.Excellent PC skills, report preparation, and attention to detail.Ability to work well under pressure and meet KPIs.Time management skills.Strong problem-solving skills with the ability to think outside the box.A current Australian Driver's licence is essential.Willingness to perform all tasks as a technician.Forklift licence preferred but not essential.About Rentokil Initial (Parent company of Initial Hygiene)At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet every day.From washrooms to aged care homes to office plantscaping and classrooms, we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.We operate three brands: Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.You will receive a competitive salary package + bonus structure, fully maintained company vehicle, mobile phone, and company uniform. If you're looking for a role where there are no two days the same, then we want to hear from YOUOnly candidates that meet the requirements of the role will be shortlisted and invited to attend the interview process.
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