Senior Manager, Middle Office Services
Vor 2 Tagen
What is this position about?
Middle Office forms part of the Asset & Fund Services division of BNP Paribas Securities Services, supporting a variety of assets classes including Equities, Fixed Income, Foreign Exchange, Cash, Listed Derivatives, OTC and Reconciliations.
Additionally the team provides support to our client's start of day positions, matching and monitoring of settlements, cashflows and reporting.
The roles within the Sydney Middle Office team are organised in alignment with the Global Middle Office processes of Asset Servicing, Transaction Management, OTC, Account Management and Business Transformation.
The Sydney Middle Office team's primary purpose is to ensure our clients receive high quality Middle Office services.
This includes the execution of daily production to meet SLAs and KPIs, management of queries, resolution of issues, deliver on client change and continual development of our operating model.
The Sydney Middle Office team is also responsible for oversight of outsourced functions, including their daily operations and overall performance.
We value teamwork, maintaining good working relationships internally and with our clients, ownership of our risk and control environment.
Primary Role Responsibilities Client Service Delivery * Manage team of Approx 4/6 people and co-ordinate resources effectively * Ensure the team Manage clients escalations and issues for Middle Office and appropriate escalation to the Head Of middle Office * Lead Middle Office updates in Client Service reviews and Ops to Ops meetings.
This includes maintaining client actions logs, service review content is comprehensive and provides key metrics, achievements, details incidents and issues as required.
* Make certain that team building strong collaborative relationships with clients.
* Escalate client issues appropriately for resolution within the broader MO and identity impact to other clients * Drive the team to deliver client incident reports by BD10 * Client reporting (for example STP and KPI reporting) is analysed and identifies opportunities for efficiencies and service enhancements * Support regulatory changes with Key stake holders and clients * Chair the Middle Office Client Forum Oversight of Outsourced Functions * Drive the team to be accountable to escalations on current issues * Drive the Preventative measures on operating incidents with account managers and off shore teams and track to closure.
* Drive the reconciliation frame work to reduce breaks and Increase transparency * Enhance the governance and oversight model and meetings, drive better KPIs analysis, issues logs, change pipeline, resourcing, attrition, MIS.
* Periodic reviews of SLAs, procedures and BCP plans Change and Execution * Support client change and new services initiatives as required * Generate ideas for process improvement to systems and processes Risk Management * Ensure that the team are adhering to the risk and control framework, including the maintenance and update of internal procedures.
* BIRDIES are managed within required timeframes * Manage incident process effectively and within reasonable timeframes.
* Back-up and contingency plans maintained and understood in the event of system outages.
Other contributions What is required for you to succeed?
* Ensure the team work - Listen and responds constructively to other team members' ideas.
Builds strong partnerships across the firm and externally to help achieve results for the firm and client alike.
* Encourage creativity and Innovation - takes a different perspective to a problem and goes beyond the existing frameworks suggesting new ideas which are suitable for their clients; * Client Focus - Demonstrates an understanding of excellent client service and understands the issues facing their client; * Ensure the team show accountability - and are committed to achieving the organisation's objectives.
Demonstrates perseverance and is accountable for own actions.
* Attention to detail - ensures accuracy and implements processes to ensure quality of output.
Ensures high personal and teams standards in all areas of work.
* Communication - Oral: expressing ideas effectively in individual and group situations.
Adjusting communication style to match the needs of the audience.
Written: expressing ideas clearly in all written documents.
Using professional, appropriate language at all times, and adhering to the use of the BNPP Email Protocols.
* Team orientation - works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners * Planning & execution - establishes courses of action for self and others to ensure work is completed efficiently.
Effectively manages own time and resources to meet deadlines and quality standards Desired knowledge, skill, experience Qualifications - * Degree education - preferable commerce and finance.
Technical skills - * 10+ years experience in Securities Services * Knowledge of the fixed income, equities, foreign exchange and cash & FX markets and corporate actions and derivatives * Solid understanding of outsource Middle Office services Systems knowledge - * TradeFlow * Hi-Portfolio * Calypso * IntelliMatch * MS Word and Excel (intermediary/expert) * Tradeflow About BNP PARIBAS As the leading European Union bank, and one of the world's largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability.
We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community BNP Paribas MixCity which fosters better representation of women at all levels of the organization Ability, the mutual aid network for employees with a disability or a disabling or chronic illness BNP Paribas CulturAll which celebrates diverse backgrounds BNP is committed to financing a carbon-neutral economy by 2050.
The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at [1] ****** or 9221 3026
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