Cisco Systems | Customer Experience Manager

vor 2 Wochen

Brisbane, Österreich Tideri Jobbörse Vollzeit

What You'll Do
As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business.
You're the primary CX point-of-contact for customers taking end-to-end ownership.
You will understand their Business and Technical objectives and develop strategies that will enable them.
You will be responsible for ensuring we deliver customer aligned outcomes.
You will engage with both executives and technical partners within the customer.

Drive adoption of software, services and value realization leading to successful renewal and growth.
Proactively manage and mitigate renewal risk throughout customer journey and in alignment with Renewals team, leverage risk insights and adoption action plans to increase customer retention rates.
Develop and maintain strong executive and technical influence with customers and understanding their business challenges and objectives.
Advocate for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
Accountable for financials including services revenue and margin and making needed strategic financial decisions.
Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals to maximise their technology investments and promote the full use of our technologies.
Build E2E Customer plan aligning Delivery, Partner, Architecture, and Customer Success adoption strategy and execution.
Lead Customer Value Workshops and QBRs to review adoption progress and drive customers outcomes and benefits expected from Cisco products resulting in successful onboarding, adoption and renewals.
Be a Technology Evangelist between customers and Cisco's product teams, providing feedback to advise product development and enhancements.
Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers.
Who You'll Work With
In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization.
You will collaborate with Sales, Renewals, the SDA team, and Deal Acceleration teams to assist in driving ARR and services growth.

Who You Are
7+ years experience in the technology industry & understanding of financials Good understanding of IT/ Infrastructure & Services Demonstrated ability to build relationships with customers Ability to drive cross-functional teams to deliver customer outcomes You are a strategic problem solver with a strong background in customer success and technology adoption.
You possess excellent communication and relationship-building skills, enabling you to develop and build partnerships with our customers.
You're adept at managing financials and making strategic investment decisions.
With a proven track record of driving software and service adoption, mitigating renewal risks, and improving customer dedication.
You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.
You will have full Australian working rights.

Why Join Us?

Join Cisco's Customer Experience (CX) team and be a part of an exciting transformation
We're reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions.
As a key player in this journey, focus on value creation for customers across the whole portfolio of products, software, and services.
You will help customers maximize the value of their Cisco technology investments.
Your role will be crucial in fostering deep trust and building lasting relationships with our customers.

By joining us, you'll work in a dynamic and innovative environment that values simplicity and customer centricity and work to foster an integrated, outcome-driven approach to customer engagement.
Ensure that every interaction is aligned with the customer's needs and accelerates their ability to realize outcomes effectively.

We celebrate diversity and believe that varied perspectives drive innovation and excellence.
You'll collaborate with cross-functional teams focused on technology service delivery and software adoption leveraging data-driven insights to create a seamless customer experience.

Be part of a high-energy team that prioritizes innovation, empowerment, diversity, and growth.
Together, we'll set new industry standards and redefine the future of customer experience.
If you're passionate about making a difference and eager to be at the forefront of CX innovation, here is the place for you

#J-18808-Ljbffr

  • Customer Experience Manager

    vor 4 Wochen

    Brisbane, Österreich Cisco Systems Vollzeit

    What You'll DoAs a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand...

  • Customer Experience Manager

    vor 4 Wochen

    Brisbane, Österreich Cisco Systems Vollzeit

    What You'll Do As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business.You're the primary CX point-of-contact for customers taking end-to-end ownership.You will understand their...

  • Customer Experience Manager

    vor 1 Monat

    Brisbane, Österreich Cisco Systems, Inc. Vollzeit

    As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and...

  • Solutions Engineer

    vor 2 Monaten

    Brisbane, Österreich Cisco Systems Vollzeit

    Location: Must be based in or within a commutable distance to BrisbaneWork Authorization for Australia: You will need to hold Australian Permanent Residency or Citizenship WHAT YOU'LL DO We need a presale's visionary (Solutions Engineer) who strives to innovate the world of offerings and solutions. Using our extensive portfolio of Software, Hardware and...

  • Account Executive

    Vor 2 Tagen

    Brisbane, Österreich Cisco Systems, Inc. Vollzeit

    Account Executive - Data Centre (Cloud and AI)Location: Brisbane, AustraliaMust be based in or within a commutable distance to Brisbane Work Authorization for Australia: Must be authorised to work in Australia without requiring sponsorship now or in the future.What You'll DoWe are seeking a dynamic Account Executive - Data Centre to join our strong and...

  • Account Executive

    Vor 2 Tagen

    Brisbane, Österreich Cisco Systems, Inc. Vollzeit

    Account Executive - Data Centre (Cloud and AI)Location: Brisbane, AustraliaMust be based in or within a commutable distance to BrisbaneWork Authorization for Australia: Must be authorised to work in Australia without requiring sponsorship now or in the future.What You'll DoWe are seeking a dynamic Account Executive - Data Centre to join our strong and...

  • Account Executive

    Vor 7 Tagen

    Brisbane, Österreich Cisco Systems, Inc. Vollzeit

    Account Executive - Data Centre (Cloud and AI)Location: Brisbane, AustraliaLocation:Must be based in or within a commutable distance to BrisbaneWork Authorization for Australia: Must be authorised to work in Australia without requiring sponsorship now or in the futureWhat You'll DoWe are seeking a dynamic Account Executive - Data Centre to join our strong...

  • Account Executive

    Vor 7 Tagen

    Brisbane, Österreich Cisco Systems, Inc. Vollzeit

    Account Executive - Data Centre (Cloud and AI)Location:Must be based in or within a commutable distance to BrisbaneWork Authorization for Australia: Must be authorised to work in Australia without requiring sponsorship now or in the futureWhat You'll DoWe are seeking a dynamic Account Executive - Data Centre to join our strong and strategic sales team. As a...

  • Cisco Systems, Inc. | Account Executive

    Vor 4 Tagen

    Brisbane, Österreich Tideri Jobbörse Vollzeit

    Account Executive - Data Centre (Cloud and AI) Location: Brisbane, Australia Location: Must be based in or within a commutable distance to BrisbaneWork Authorization for Australia: Must be authorised to work in Australia without requiring sponsorship now or in the future What You'll Do We are seeking a dynamic Account Executive - Data Centre to join our...

  • Sales Manager

    vor 1 Woche

    Brisbane, Österreich U&U Recruitment Partners Vollzeit

    Full timeAdd expected salary to your profile for insightsAbout our Client:Plungie is an award-winning, world-first product that's pioneering the future of swimming pools.Our pools aren't just an innovative product solution, they're a revolutionary process solution that gives builders more control over their projects and customers a faster, easier, and more...

  • Sales Manager

    vor 2 Wochen

    Brisbane, Österreich U&U Recruitment Partners Vollzeit

    Full time Add expected salary to your profile for insights About our Client: Plungie is an award-winning, world-first product that's pioneering the future of swimming pools.Our pools aren't just an innovative product solution, they're a revolutionary process solution that gives builders more control over their projects and customers a faster, easier, and...

  • Senior Customer Success Manager

    vor 4 Wochen

    Brisbane, Österreich Dragontail Systems Ltd Vollzeit

    Senior Customer Success Manager, Technical OperationsDragontail Systems is the leading B2B provider of revolutionary optimization software for the food and delivery industry with a global footprint.We're proud to be part of YUM! Brands, a company with over 55,000 restaurants in more than 150 countries and territories primarily operating the company's...

  • Senior Customer Success Manager

    vor 4 Wochen

    Brisbane, Österreich Dragontail Systems Ltd Vollzeit

    Account & Relationship Management (Sales)Full timeSenior Customer Success Manager, Technical OperationsDragontail Systems is the leading B2B provider of revolutionary optimization software for the food and delivery industry with a global footprint.We're proud to be part of YUM! Brands, a company with over 55,000 restaurants in more than 150 countries and...

  • Senior Customer Success Manager

    vor 4 Wochen

    Brisbane, Österreich Dragontail Systems Ltd Vollzeit

    Senior Customer Success Manager, Technical Operations Dragontail Systems is the leading B2B provider of revolutionary optimization software for the food and delivery industry with a global footprint.We're proud to be part of YUM!Brands, a company with over 55,000 restaurants in more than 150 countries and territories primarily operating the company's...

  • Senior Customer Success Manager, Technical Operations

    vor 1 Monat

    Brisbane, Österreich Dragontail Systems Vollzeit

    Dragontail Systems is the leading B2B provider of revolutionary optimization software for the food and delivery industry with a global footprint. We're proud to be part of YUM!Brands, a company with over 55,000 restaurants in more than 150 countries and territories primarily operating the company's restaurant brands – KFC, Pizza Hut, Taco Bell and The...

  • Mission Systems Engineer

    vor 4 Wochen

    Brisbane, Österreich Tideri Jobbörse Vollzeit

    AUSTRALIAN CITIZENSHIP REQUIRED FOR THIS POSITION: YesRELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE TYPE: AU-Top Secret (NV2)TRAVEL: Yes, 25% of the Time Description We are Northrop Grumman Australia.Our 800 strong team is leveraging unparalleled global resources to deliver sovereign Defence capability aligned to the Government's...

  • Mission Systems Engineer

    vor 2 Wochen

    Brisbane, Österreich Northrop Grumman Vollzeit

    Requisition ID: R10169706Category: Information TechnologyLocation: Edinburgh Parks, South Australia, AustraliaClearance Type: Top Secret (NV2)Telecommute: Yes - May consider hybrid teleworking for this positionTravel Required: Yes, 25% of the TimeRelocation Assistance: Relocation assistance may be availablePositions Available: 1We are Northrop Grumman...

  • Systems Engineer

    vor 1 Woche

    Brisbane, Österreich Dancrai Pty Vollzeit

    Add expected salary to your profile for insightsWorking for our Brisbane business, full time (38 hours) with hybrid options, Monday to Friday.We are currently on the hunt for an experienced Systems Engineer who has experience working for an IT Systems Integrator or Managed Service Provider.This varied role focuses on providing technical support to customers...

  • Customer Experience Engineer

    vor 1 Monat

    Brisbane, Österreich Logicalis Us Vollzeit

    The Customer Experience Engineer will provide support for all customer facing (Device and Common applications) technology issues and requests that are escalated by the customer experience analysts. You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. In your role you...

  • Customer Experience Engineer

    vor 1 Monat

    Brisbane, Österreich Logicalis Us Vollzeit

    The Customer Experience Engineer will provide support for all customer facing (Device and Common applications) technology issues and requests that are escalated by the customer experience analysts.You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues.In your role you...