Senior Customer Support Engineer

Vor 3 Tagen

Brisbane, Österreich Tait International Ltd Vollzeit

Help Desk & IT Support (Information & Communication Technology) Full time We are pleased to offer a new exciting, permanent position for individuals interested in joining our Tait Asia Pacific Team as an experienced Senior Customer Support Engineer in our Brisbane Office.
This role is primarily responsible for providing high-quality technical support to customers, driving customer satisfaction, and contributing to the strategic goals of the organization through expert technical knowledge and exceptional customer service.
Key functions of this role include: Systematic fault finding and replicationProvision of technical information to customersGeneration of customer reportsTesting of network and terminal components and softwareITIL aligned Incident and Problem managementThis position will require some flexibility in working hours as there is a requirement to complete 'on call' scheduled hours to support customers outside of regular business hours.
What You'll Bring: To be successful in this role you will need to be extremely customer-focused, with advanced technical knowledge and excellent attention to detail.
Experience Required: At least 5 years' experience in an ICT or wireless communication technical roleExperience with Land Mobile Radio equipment, P25, DMR, conventional, trunking and simulcast systems, LTE technologies, and operation would be beneficialFamiliarity with the concepts of ITIL Service Management principlesEngineering degree in a related field or equivalent work experiencePerks of working with us: Flexible working optionsWe recognise employee performance and contribution through our discretionary bonus scheme.We prioritise your wellbeing through health insurance.The opportunity to join a globally recognised critical communications provider.Free onsite parking for convenience.About the Company: For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation, and utility customers around the world.
Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.
Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support.
By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.
How to Apply: If this role is of interest to you, apply now with your CV and Cover Letter.
Applications will close Sunday 24th November 2024.
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