Night Manager
vor 3 Wochen
Job Description - Night Manager (HOT0AXAO) Work LocationsHilton Melbourne Little Queen Street
18 Little Queen Street
Melbourne 3000
About Hilton Melbourne Little Queen Street
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.
About the role As the Overnight Manager, you will be responsible for engaging with guests from arrival to departure, providing exceptional night-hour services and timely responses to guest requests. The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:
Manage and take full responsibility for the hotel during the overnight hoursHandle guest requests, inquiries and complaints promptlyEnsure all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-outMaximise sales revenues through up-selling and marketing programs within the departmentUnderstand and demonstrate correct procedures regarding credit cards and cash in accordance with the hotel credit policyHandle any management issues or emergencies that arise, record and resolve as necessaryMonitor guest satisfaction reports and implement actions to improve resultsWhat are we looking for? A minimum of 1 year experience in a leadership front office role in a similar sized hotelFluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephoneExcellent leadership, inter-personal and training and development skillsDemonstrated ability to resolve problems and conflict, and work efficiently under pressureWell-presented, organised and have a calm personalityHilton Employee Benefits Salary of $74,000Worldwide travel discounts at unbelievable rates for you and your friends and family25% off Food & Beverage in the hotels.Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a fewA workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeingTeam Member Recognition Programs, including monthly celebrations and quarterly team events.Hilton's 2030 corporate social responsibility goals, volunteering and community engagement opportunities.JobGuest Services, Operations, and Front Office
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