Customer Operations Specialist
Vor 6 Tagen
Help our Account Managers to be more productive, work more effectively, and deliver better service to their customers.
12th November, 2024 The work we do matters
We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.
With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.
About the role Help our Account Managers to be more productive, work more effectively, and deliver better service to their customers.
You will be supporting their work with actioning inbound enquiries, support sales transactions with the full cycle of the deal.
Day-to-day you will:
Efficiently and effectively process inquiries and orders.
Keep the sales database up to date with relevant information and interactions.
Provide support to internal stakeholders with sales transactions, including quote preparation, ordering, fulfilling and invoicing orders.
Address customer issues promptly and accurately.
Drive new and renewal business by proactively preparing relevant information regarding opportunities.
Use negotiation techniques to get the best outcomes to our customers.
Help the Customer Operations Team to implement changes and continually improve our processes.
Support cross-functional communication to deliver exceptional customer experience.
Provide administrative support to produce tenders, bids and other sales related documentation.
About You You are customer-obsessed and a self-starter, you go above and beyond to deliver extraordinary results and experiences for customers.
Diploma level / Cert IV in business, operations, project management or related field.
Minimum of 1-2 years' experience gained from working in the cyber security, technology or professional services industry.
Able to process and manage new business, renewals, alterations, and cancellations to high standards of customer service.
Experience providing administrative support to produce tenders, bids, and other sales related documents.
Emotionally intelligent, you demonstrate empathy, connection, and assertiveness.
Great advantages for great people A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).
Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles.
All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year.
Salary packaging options (such as a novated car lease).
Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders.
Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more.
Personalised development planning, access to training and membership to industry organisations.
Employee interest groups and communities including a comprehensive Women in Cyber program.
A comprehensive reward and recognition program – with a special thank you every year on your anniversary
Be yourself.
We embrace diverse perspectives, experiences, and backgrounds.
Please let us know if you require support or adjustments to assist with your recruitment experience.
We take security seriously.
We require all employees to complete background checks (including police and global sanction list checks) annually.
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