Ict - Service Desk Operator
vor 1 Monat
Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.
About the RoleWe currently have an opportunity for a Service Desk Operator to join our ICT team in our Townsville Head Office.
As the Service Desk Operator, your main objective will be providing efficient and effective IT support to Queensland country.
You will be responsible for troubleshooting issues and fulfilling requests raised through the ICT service desk and working with or escalating matters to specialist staff/vendors to ensure quick resolutions are achieved and service levels are met.
The position is full-time based on a 38-hour working week.
The successful applicant will also be required to provide after hours' support to staff on a rostered basis.
About YouTo be eligible to apply for this position you must demonstrate the following:
Previous experience in an IT support roleStrong interpersonal and communication skillsSound knowledge of existing and emergent technologiesSound knowledge of IT Service Management principles and frameworks such as ITILTertiary qualifications in IT or similar or a willingness to study (desirable)Experience in the Financial services industry (desirable)Our BenefitsWork life balance and flexible working optionsBirthday LeaveCommunity Volunteer LeaveAccess to an Employee Assistance Program (EAP)Access to our Wellness ProgramDiscounts on your Banking and Health Insurance productsCultural lunches and social clubsExcellent training and development opportunitiesHow to ApplyApplications close Thursday 17 October 2024 at 5pm.
To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.
If you do have any questions or require other information please contact Hayley on .
If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.
Other detailsJob family: SalariedJob function: ProfessionalPay type: Salary
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